View Full Version : Spybot "not responding" after a scan
doowopper
2010-11-18, 11:20
I am using Spybot (with the latest updates) in a Windows XP Professional computer. When I run Spybot, it scans my computer and finds problems. However, once it finishes its scan and I click on "Fix selected problems" the words "Not Responding" appear next to its name in the bar at the top of the SpyBot window. I ran SpyBot three times with the same results.
What could be causing this problem and how do I fix it?
Thanks.
Richard
spybotsandra
2010-11-18, 11:42
Hello,
Please disable all other security programs that you run and close all other programs during the work with Spybot - Search & Destroy.
Also run a scan in safe mode (http://www.computerhope.com/issues/chsafe.htm). That should fix it.
It should also help to deactivate the scanning for usage tracks and Cookies.
Please run Spybot-S&D and switch to "Advanced mode" via the menu bar item "Mode". Now select "Settings" --> "File Sets" in the navigation bar on the left. The checkboxes in front of "Usage tracking, Beta.uti, NewTracks.uti and Tracks.uti" have to be unticked if you do not want to find usage tracks anymore. For excluding Cookies from the search deactivate the checkbox in front of Cookies.sbi.
Best regards
Sandra
Team Spybot
This 2010 thread is now closed.
Latest post split off to a new topic:
https://forums.spybot.info/showthread.php?77229-Spybot-quot-not-responding-quot-after-a-scan-Safe-Mode&p=483388#post483388