Having issues with jetswap safesurf & TDL4 rootkit infection detected

[snap16]

I've been having a problem with my computer ever since I had a "computer guy" fix the network issues that I was having. He claims he fixed the virus issues and installed McAfee to protect my computer from any other issues. I wasn't thrilled that he installed the McAfee since I've had very good luck with Avast on my laptop. Anyway, shortly after he installed the McAfee the jetswap safesurf started poping up every time I start the computer & I've also been having some networking issues as well (ie. laptop can't run programs on the desktop when I use a remote desktop connection. I searched and found some other users with the same problem, but I haven't tried to fix it myself because all of the advice says that these are specific from these users computer. So I ran a DDS Log and here it is. Any advice/help would be greatly appreciated.

Thanks,
Snap

DDS (Ver_10-11-10.01) - NTFSx86
Run by Bill at 21:26:13.87 on Tue 11/23/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.57 [GMT -5:00]

AV: McAfee Anti-Virus and Anti-Spyware *On-access scanning disabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\MediNotes\dbsrv9.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\RhinoSoft.com\Serv-U\ServUDaemon.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\MediNotes\cpserver.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\mswinext.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\No-IP\DUC20.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Documents and Settings\Bill\Local Settings\Temporary Internet Files\Content.IE5\SD2N0XYV\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.msn.com
uSearch Page = hxxp://www.google.com
uWindow Title = Internet Explorer, optimized for Bing and MSN
uDefault_Page_URL = hxxp://www.msn.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20101123201230.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll
TB: ??????.???: {91397d20-1446-11d4-8af4-0040ca1127b6} - c:\program files\yandex\yandexbarie\yndbar.dll
TB: @c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [jsafesurf] c:\documents and settings\supportms\desktop\ss\safesurf.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [CANON DR2580C SVC] rundll32.exe DR25SVC.dll,EntryPointUserMessage
mRun: [Bing Bar] "c:\program files\msn toolbar\platform\5.0.1449.0\mswinext.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [sniffer] c:\windows\temp\_ex-08.exe
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
StartupFolder: c:\docume~1\bill\startm~1\programs\startup\no-ipd~1.lnk - c:\program files\no-ip\DUC20.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {E99D86F3-15A3-4F16-929D-B4F65992A5DB} = 192.168.1.1
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\bill\applic~1\mozilla\firefox\profiles\xhjgouji.default\
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\microsoft\search enhancement pack\search helper\firefoxextension\searchhelperextension\components\SEPsearchhelperff.dll
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-5-12 386840]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-5-12 84072]
R2 CP32_MediServer;CP32_MediServer;c:\program files\medinotes\dbsrv9.exe [2006-12-19 73728]
R2 CP32SERVER_Communication_Server;Workgroup Notification Server;c:\program files\medinotes\cpserver.exe [2008-12-17 367616]
R2 McMPFSvc;McAfee Personal Firewall Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-5-12 271480]
R2 McNaiAnn;McAfee VirusScan Announcer;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-5-12 271480]
R2 McProxy;McAfee Proxy Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-5-12 271480]
R2 McShield;McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-5-12 171168]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-5-12 188136]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2010-5-12 141792]
R2 Serv-U;Serv-U FTP Server;c:\program files\rhinosoft.com\serv-u\ServUDaemon.exe [2010-6-23 901120]
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-5-12 55840]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-5-12 152960]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-5-12 52104]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-5-12 313288]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-5-12 88544]
S0 cerc6;cerc6; [x]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-12 135664]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2010-11-16 267568]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-5-12 88544]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-5-12 84264]
S3 NPF;WinPcap Packet Driver (NPF);c:\windows\system32\drivers\npf.sys [2010-10-19 50704]

=============== Created Last 30 ================

2010-11-24 01:29:28 -------- d-----w- c:\windows\SxsCaPendDel
2010-11-24 00:55:37 155648 ----a-w- c:\windows\system32\igfxres.dll
2010-11-24 00:44:58 67584 -c--a-w- c:\windows\system32\dllcache\pmigrate.dll
2010-11-24 00:43:59 8192 -c--a-w- c:\windows\system32\dllcache\httpmb51.dll
2010-11-24 00:42:59 829440 -c--a-w- c:\windows\system32\dllcache\inetmgr.dll
2010-11-24 00:19:08 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll
2010-11-24 00:19:08 24661 ----a-w- c:\windows\system32\spxcoins.dll
2010-11-24 00:19:08 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll
2010-11-24 00:19:08 13312 ----a-w- c:\windows\system32\irclass.dll
2010-11-24 00:18:49 16535 ----a-r- c:\windows\SETE4.tmp
2010-11-24 00:18:46 1088840 ----a-r- c:\windows\SETD8.tmp
2010-11-24 00:18:44 1296669 ----a-r- c:\windows\SETD5.tmp
2010-11-23 21:31:34 373104 ----a-w- c:\program files\mozilla firefox\plugins\npOGAPlugin.dll
2010-11-23 21:28:06 1446264 ----a-w- c:\program files\mozilla firefox\plugins\npLegitCheckPlugin.dll
2010-11-23 20:46:44 -------- d-----w- c:\docume~1\bill\locals~1\applic~1\FixItCenter
2010-11-23 20:34:45 -------- d-----w- c:\windows\MATS
2010-11-23 20:34:44 -------- d-----w- c:\program files\Microsoft Fix it Center
2010-11-23 18:05:29 -------- d-----w- c:\windows\system32\wbem\repository\FS
2010-11-23 18:05:28 -------- d-----w- c:\windows\system32\wbem\Repository
2010-11-15 13:24:52 -------- d-----w- c:\program files\IEInspector
2010-11-13 17:07:40 -------- d-----w- c:\windows\VVT

==================== Find3M ====================

2010-11-16 06:10:14 65328 ----a-w- c:\windows\apppatch\matsshim.dll
2010-10-19 13:01:04 281104 ----a-w- c:\windows\system32\wpcap.dll
2010-10-19 13:01:04 100880 ----a-w- c:\windows\system32\Packet.dll
2010-09-08 15:17:46 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-09-08 15:17:46 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: ST3808110AS rev.3.AHL -> Harddisk0\DR0 -> \Device\Ide\IdePort0 P0T0L0-3

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x82350446]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x82356504]; MOV EAX, [0x82356580]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF196] -> \Device\Harddisk0\DR0[0x823CB030]
3 CLASSPNP[0xF84B4FD7] -> ntkrnlpa!IofCallDriver[0x804EF196] -> \Device\00000065[0x823CE8A8]
5 ACPI[0xF834B620] -> ntkrnlpa!IofCallDriver[0x804EF196] -> [0x823CEB58]
\Driver\atapi[0x8234DC40] -> IRP_MJ_CREATE -> 0x82350446
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; PUSHA ; MOV CX, 0x137; MOV BP, 0x62a; ROR BYTE [BP+0x0], CL; INC BP; }
detected disk devices:
\Device\Ide\IdeDeviceP0T0L0-3 -> \??\IDE#DiskST3808110AS_____________________________3.AHL___#5&200d270f&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x82350292
user != kernel MBR !!!
sectors 156301486 (+255): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.

============= FINISH: 21:27:35.57 ===============

[ken545]

:snwelcome:


Please read Before You Post (http://forums.spybot.info/showthread.php?t=288)
While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.

Until we deem your system clean I am going to ask you not to install or uninstall any software or hardware except for the programs we may run.


Dont know what this guy did but you have quite a mess going on.


I need you to run these programs and post the logs please


Download the GMER Rootkit Scanner (http://www.gmer.net/gmer.zip). Unzip it to your Desktop.

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

Double click GMER.exe.
http://img.photobucket.com/albums/v666/sUBs/gmer_zip.gif
If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED ...
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
http://www.geekstogo.com/misc/guide_icons/GMER_thumb.jpg (http://www.geekstogo.com/misc/guide_icons/GMER_instructions.jpg)
Click the image to enlarge it

Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "ark.txt"
Save the log where you can easily find it, such as your desktop.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
Please copy and paste the report into your Post.





Download MBRCheck.exe (http://ad13.geekstogo.com/MBRCheck.exe) to your desktop.
Be sure to disable your security programs
Double click on the file to run it
A window will open on your desktop
if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
If nothing unusual is found just press Enter A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
Please post the contents of that file.

[ken545]

Due to inactivity, this thread will now be closed.

If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new DDS log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.