Start menu, task bar & desktop icons all missing

[DallasUSA11]

Thanks in advance for your help.

The original problem manifested through Google. When I would do a search, and click on the link in the results, I was redirected to random websites, usually domain names for sale. Even when I was clicking on known links for companies like ABC or NBC.

I ran an Ad-Aware scan and it showed no results. Then I downloaded a PC Tools AntiVirus Free. I do not remember exactly, but I believe that it came up with a couple of cookies. Then I downloaded Spybot and ran it. It came up with multiple items, which I do not have to list. After having Spybot remove those items, I restarted my PC. When it came back up, my Start menu, taskbar and desktop icons were gone. I went through several threads, following directions to see if my taskbar was hidden and so on. Once I figured out that I could open my task manager and run programs through it, I ran Spybot again and it came back with a list that was very similar if not exactly the same as the first time.

I have backed up my registry (though not before making some unknowledgable changes using the tools on http://www.dougknox.com/xp/file_assoc.htm) using ERUNT. From the mentioned site, I used 'Batch File Assoc Fix' 'Directory' 'Drive' 'EXE File Assoc Fix' & 'Folder Assoc Fix'. I also tried Taskbar Repair Tool Plus! from kellys-korner-xp.com with no luck.
:confused:
Thats all. Thanks again for your time. Here is my DDS:


DDS (Ver_10-12-12.02) - NTFSx86
Run by Owner at 19:46:45.82 on Tue 12/28/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1527.813 [GMT -5:00]

AV: PC Tools AntiVirus Free *Enabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\MPK\MPK.exe
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
F:\All Files\Programs\PC Tools Security\BDT\BDTUpdateService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Cyberlink\Shared files\RichVideo.exe
F:\All Files\Programs\PC Tools Security\pctsAuxs.exe
F:\All Files\Programs\PC Tools Security\pctsSvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
F:\All Files\Programs\PC Tools Security\pctsGui.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Internet Explorer\iexplore.exe
G:\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uWindow Title = Windows Internet Explorer provided by Comcast
mStart Page = hxxp://www.xfinity.com/?cid=xfstart_eg_self_main
mWindow Title = Windows Internet Explorer provided by Comcast
uURLSearchHooks: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\mpk\MPK.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - f:\allfil~1\programs\spybot~1\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: DCA BHO: {b49699fc-1665-4414-a1cb-c4a2a4a13eec} - c:\program files\upromise\dca-bho.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Upromise TurboSaver: {edc0f17f-f4b7-47e4-b73e-887faeb376fa} - c:\program files\upromise\upromisetoolbar.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers client\YontooIEClient.dll
TB: Upromise TurboSaver: {06e58e5e-f8cb-4049-991e-a41c03bd419e} - c:\program files\upromise\upromisetoolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Upromise Update] c:\program files\upromise\dca-ua.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] f:\all files\programs\spybot - search & destroy\TeaTimer.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [VetStart] "c:\program files\ca\ca internet security suite\ca anti-virus\vetmsg.exe" -r
mRun: [GrooveMonitor] *DISABLED*"c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [UpdatePDRShortCut] "f:\all files\programs\powerdirector\muitransfer\muistartmenu.exe" "f:\all files\programs\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\8.0"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16
mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"
mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] *DISABLED*"f:\all files\programs\itunes\iTunesHelper.exe"
mRun: [DivXUpdate] *DISABLED*"c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [Adobe Reader Speed Launcher] *DISABLED*"c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [ISTray] "f:\all files\programs\pc tools security\pctsGui.exe" /hideGUI
mRun: [PCTools FGuard] f:\all files\programs\pc tools security\bdt\FGuard.exe
dRunOnce: [RunNarrator] Narrator.exe
IE: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?s=100000338&p=ZJxdm440YYUS&si=&a=XwPwZttAmmpnLJysMzlM7A&n=2010080919
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {06E58E5E-F8CB-4049-991E-A41C03BD419E} - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - c:\program files\upromise\upromisetoolbar.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - f:\allfil~1\programs\spybot~1\SDHelper.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://fb.familylink.com/we_are_related/stream/core/lib/AurigmaImageUploader/ImageUploader5.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232332716109
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} - hxxps://ediagnostics.lexmark.com/serval.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://stcusa.webex.com/client/T26L10NSP49EP2/training/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
Hosts: 127.0.0.1 www.spywareinfo.com (http://www.spywareinfo.com)

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-24 64160]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-12-26 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2010-12-26 338880]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2010-12-26 656320]
R2 Browser Defender Update Service;Browser Defender Update Service;f:\all files\programs\pc tools security\bdt\BDTUpdateService.exe [2010-12-26 247760]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]
R2 sdAuxService;PC Tools Auxiliary Service;f:\all files\programs\pc tools security\pctsAuxs.exe [2010-12-26 366840]
R2 sdCoreService;PC Tools Security Service;f:\all files\programs\pc tools security\pctsSvc.exe [2010-12-26 1150936]
S3 gupdate1c9dd6f568677f2;Google Update Service (gupdate1c9dd6f568677f2);c:\program files\google\update\GoogleUpdate.exe [2009-5-25 133104]
S3 TomTomHOMEService;TomTomHOMEService;f:\all files\programs\tomtom home 2\TomTomHOMEService.exe [2010-8-24 92008]

=============== Created Last 30 ================

2010-12-28 01:52:16 32768 ----a-w- c:\windows\system32\f3PSSavr.scr
2010-12-28 00:03:22 2600 ----a-w- C:\xp_exe_fix.reg
2010-12-26 23:25:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-12-26 23:06:33 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Threat Expert
2010-12-26 23:05:27 767952 ----a-w- c:\windows\BDTSupport.dll
2010-12-26 23:05:27 1996752 ----a-w- c:\windows\PCTBDCore.dll
2010-12-26 23:05:27 1533904 ----a-w- c:\windows\PCTBDRes.dll
2010-12-26 23:05:27 149456 ----a-w- c:\windows\SGDetectionTool.dll
2010-12-26 23:03:17 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
2010-12-26 23:03:17 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
2010-12-26 23:03:15 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-12-26 23:03:03 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-12-26 23:03:03 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-12-26 23:02:48 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2010-12-26 23:02:33 -------- d-----w- c:\program files\common files\PC Tools
2010-12-26 23:02:33 -------- d-----w- c:\docume~1\owner\applic~1\PC Tools
2010-12-26 23:00:17 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2010-12-16 02:57:38 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-16 02:55:19 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-08 02:35:40 -------- d-----w- c:\documents and settings\all users\AdobeTemp
2010-12-07 02:07:11 -------- d-----w- c:\program files\support.com
2010-12-07 02:07:11 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\SupportSoft
2010-12-07 02:07:09 -------- d-----w- c:\program files\common files\SupportSoft
2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 19:47:39.12 ===============

[Blade81]

Hi,

If help still needed post fresh dds logs contents (dds.txt & attach.txt).

[DallasUSA11]

DDS (Ver_10-12-12.02) - NTFSx86
Run by Owner at 15:53:47.29 on Sun 01/02/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1527.954 [GMT -5:00]

AV: PC Tools AntiVirus Free *Enabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\MPK\MPK.exe
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
F:\All Files\Programs\PC Tools Security\BDT\BDTUpdateService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Cyberlink\Shared files\RichVideo.exe
F:\All Files\Programs\PC Tools Security\pctsAuxs.exe
F:\All Files\Programs\PC Tools Security\pctsSvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
F:\All Files\Programs\PC Tools Security\pctsGui.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
G:\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uWindow Title = Windows Internet Explorer provided by Comcast
mStart Page = hxxp://www.xfinity.com/?cid=xfstart_eg_self_main
mWindow Title = Windows Internet Explorer provided by Comcast
uURLSearchHooks: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\mpk\MPK.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - f:\allfil~1\programs\spybot~1\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: DCA BHO: {b49699fc-1665-4414-a1cb-c4a2a4a13eec} - c:\program files\upromise\dca-bho.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Upromise TurboSaver: {edc0f17f-f4b7-47e4-b73e-887faeb376fa} - c:\program files\upromise\upromisetoolbar.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers client\YontooIEClient.dll
TB: Upromise TurboSaver: {06e58e5e-f8cb-4049-991e-a41c03bd419e} - c:\program files\upromise\upromisetoolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Upromise Update] c:\program files\upromise\dca-ua.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] f:\all files\programs\spybot - search & destroy\TeaTimer.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [VetStart] "c:\program files\ca\ca internet security suite\ca anti-virus\vetmsg.exe" -r
mRun: [GrooveMonitor] *DISABLED*"c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [UpdatePDRShortCut] "f:\all files\programs\powerdirector\muitransfer\muistartmenu.exe" "f:\all files\programs\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\8.0"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16
mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"
mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] *DISABLED*"f:\all files\programs\itunes\iTunesHelper.exe"
mRun: [DivXUpdate] *DISABLED*"c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [Adobe Reader Speed Launcher] *DISABLED*"c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [ISTray] "f:\all files\programs\pc tools security\pctsGui.exe" /hideGUI
mRun: [PCTools FGuard] f:\all files\programs\pc tools security\bdt\FGuard.exe
dRunOnce: [RunNarrator] Narrator.exe
IE: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?s=100000338&p=ZJxdm440YYUS&si=&a=XwPwZttAmmpnLJysMzlM7A&n=2010080919
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {06E58E5E-F8CB-4049-991E-A41C03BD419E} - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - c:\program files\upromise\upromisetoolbar.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - f:\allfil~1\programs\spybot~1\SDHelper.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://fb.familylink.com/we_are_related/stream/core/lib/AurigmaImageUploader/ImageUploader5.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232332716109
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} - hxxps://ediagnostics.lexmark.com/serval.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://stcusa.webex.com/client/T26L10NSP49EP2/training/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-24 64160]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-12-26 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2010-12-26 338880]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2010-12-26 656320]
R2 Browser Defender Update Service;Browser Defender Update Service;f:\all files\programs\pc tools security\bdt\BDTUpdateService.exe [2010-12-26 247760]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]
R2 sdAuxService;PC Tools Auxiliary Service;f:\all files\programs\pc tools security\pctsAuxs.exe [2010-12-26 366840]
R2 sdCoreService;PC Tools Security Service;f:\all files\programs\pc tools security\pctsSvc.exe [2010-12-26 1150936]
S3 gupdate1c9dd6f568677f2;Google Update Service (gupdate1c9dd6f568677f2);c:\program files\google\update\GoogleUpdate.exe [2009-5-25 133104]
S3 TomTomHOMEService;TomTomHOMEService;f:\all files\programs\tomtom home 2\TomTomHOMEService.exe [2010-8-24 92008]

=============== Created Last 30 ================

2010-12-28 01:52:16 32768 ----a-w- c:\windows\system32\f3PSSavr.scr
2010-12-28 00:03:22 2600 ----a-w- C:\xp_exe_fix.reg
2010-12-26 23:25:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-12-26 23:06:33 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Threat Expert
2010-12-26 23:05:27 767952 ----a-w- c:\windows\BDTSupport.dll
2010-12-26 23:05:27 1996752 ----a-w- c:\windows\PCTBDCore.dll
2010-12-26 23:05:27 1533904 ----a-w- c:\windows\PCTBDRes.dll
2010-12-26 23:05:27 149456 ----a-w- c:\windows\SGDetectionTool.dll
2010-12-26 23:03:17 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
2010-12-26 23:03:17 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
2010-12-26 23:03:15 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-12-26 23:03:03 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-12-26 23:03:03 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-12-26 23:02:48 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2010-12-26 23:02:33 -------- d-----w- c:\program files\common files\PC Tools
2010-12-26 23:02:33 -------- d-----w- c:\docume~1\owner\applic~1\PC Tools
2010-12-26 23:00:17 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2010-12-16 02:57:38 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-16 02:55:19 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-08 02:35:40 -------- d-----w- c:\documents and settings\all users\AdobeTemp
2010-12-07 02:07:11 -------- d-----w- c:\program files\support.com
2010-12-07 02:07:11 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\SupportSoft
2010-12-07 02:07:09 -------- d-----w- c:\program files\common files\SupportSoft

==================== Find3M ====================

2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 15:56:20.06 ===============

[Blade81]

Hi,

IMPORTANT I notice there are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

µTorrent
LimeWire


I'd like you to read this thread (http://forums.spybot.info/showthread.php?t=282).

Please go to Control Panel > Add/Remove Programs and uninstall the programs listed above (in red).

Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
Run Spybot-S&D in Advanced Mode
If it is not already set to do this, go to the Mode menu
select
Advanced Mode

On the left hand side, click on Tools
Then click on the Resident icon in the list
Uncheck
Resident TeaTimer
and OK any prompts.
Restart your computer


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:


Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link (http://www.bleepingcomputer.com/forums/topic114351.html)
Remember to re-enable them afterwards.


Click Yes to allow ComboFix to continue scanning for malware.


When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

[DallasUSA11]

I turned off the TeaTimer, but I don't know how to access the control panel to remove the P2P programs. It doesn't show up and I don't know another way. I attached a screenshot of what I see when I am trying to access it. I didn't know if I should continue with your instructions regardless, so this is as far as I have went.

Thanks

[Blade81]

Hi,

Let's remove P2P software later. Please continue with ComboFix part.

[DallasUSA11]

ok, when I start ComboFix, I get the message in the attached screenshot. But its not that easy. No matter how I try, I cannot get PCTools to stop running. I have tried to remove it from the autostart programs through Spybot & terminating it through AdAware, and I've tried to end the processes pctsGui.exe and pctsSvc.exe in my task manager processes. In the above linked "Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link" it gives the instruction to simply right click on the program and hit disable on my toolbar, but I don't have a toolbar. :) I still haven't ran ComboFix. Next recommended step?
Thanks!

[Blade81]

Hi,

See if you are able to run ComboFix in safe mode. If that's not possible then uninstall PCTools until we've finished the case.

[DallasUSA11]

Okay, started in safe mode, ComboFix still said PCTools was running (even though it doesn't show on my processes). I pulled up my add/remove programs finally by using the run command appwiz.cpl. When I tried to delete PCTools it gave me the error message in the attached screenshot. Sooo, I can't delete or turn off PCTools and Combofix doesn't like it. I'm starting to think that PCTools is part of the problem. I downloaded it the day my desktop disappeared... What now?

[DallasUSA11]

By the way, I restarted not in safe mode and it gave me the same error when I tried to uninstall it.

[Blade81]

Hi,

Please try AppRemover (http://www.appremover.com/get/appremover.exe) to uninstall PC Tools.

[DallasUSA11]

AppRemover didn't work. I ran it, I deleted PCTools, restarted, pulled up task mgr, PCTools still running, ran AppRemover, it didn't detect PCTools any more, but the files are all still there and it is running.... BUT I had an idea. I installed PCTools on my external, so I restarted without it plugged in and it isn't running. I don't know if this will allow us to fix everything though since the external isn't plugged in. Should I go ahead and run ComboFix without the external hd connected?

[Blade81]

Hi,

Give ComboFix a try and we'll see if it works this way or not :)

[DallasUSA11]

So, even with the external unplugged and the machine restarted, when I try to run ComboFix, it still says that PCTools is active...:confused:

[Blade81]

Hi,

Try to uninstall program with Revo Uninstaller (http://www.revouninstaller.com/). Post back fresh dds logs if ComboFix run still fails (even in safe mode).

[DallasUSA11]

Revo Uninstaller seemed like it worked to remove it. All the program files and folders disappeared and the program would no longer find it. BUT when I ran ComboFix it gave me the same error message about PCTools actively running. Should I run it anyway or should I wait until we are sure that PCTools is gone?


DDS (Ver_10-12-12.02) - NTFSx86
Run by Owner at 21:08:22.43 on Tue 01/11/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1527.1153 [GMT -5:00]

AV: PC Tools AntiVirus Free *Enabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\MPK\MPK.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Cyberlink\Shared files\RichVideo.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\taskmgr.exe
G:\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uWindow Title = Windows Internet Explorer provided by Comcast
mStart Page = hxxp://www.xfinity.com/?cid=xfstart_eg_self_main
mWindow Title = Windows Internet Explorer provided by Comcast
uURLSearchHooks: H - No File
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\mpk\MPK.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - f:\allfil~1\programs\spybot~1\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: DCA BHO: {b49699fc-1665-4414-a1cb-c4a2a4a13eec} - c:\program files\upromise\dca-bho.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Upromise TurboSaver: {edc0f17f-f4b7-47e4-b73e-887faeb376fa} - c:\program files\upromise\upromisetoolbar.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers client\YontooIEClient.dll
TB: Upromise TurboSaver: {06e58e5e-f8cb-4049-991e-a41c03bd419e} - c:\program files\upromise\upromisetoolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Upromise Update] c:\program files\upromise\dca-ua.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [GrooveMonitor] *DISABLED*"c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [UpdatePDRShortCut] "f:\all files\programs\powerdirector\muitransfer\muistartmenu.exe" "f:\all files\programs\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\8.0"
mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16
mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"
mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
dRunOnce: [RunNarrator] Narrator.exe
IE: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?s=100000338&p=ZJxdm440YYUS&si=&a=XwPwZttAmmpnLJysMzlM7A&n=2010080919
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {06E58E5E-F8CB-4049-991E-A41C03BD419E} - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - c:\program files\upromise\upromisetoolbar.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - f:\allfil~1\programs\spybot~1\SDHelper.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://fb.familylink.com/we_are_related/stream/core/lib/AurigmaImageUploader/ImageUploader5.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232332716109
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} - hxxps://ediagnostics.lexmark.com/serval.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://stcusa.webex.com/client/T26L10NSP49EP2/training/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-24 64160]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-12-26 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2010-12-26 338880]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2010-12-26 656320]
S3 gupdate1c9dd6f568677f2;Google Update Service (gupdate1c9dd6f568677f2);c:\program files\google\update\GoogleUpdate.exe [2009-5-25 133104]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2011-1-11 27064]
S3 TomTomHOMEService;TomTomHOMEService;f:\all files\programs\tomtom home 2\TomTomHOMEService.exe [2010-8-24 92008]

=============== Created Last 30 ================

2011-01-12 02:04:12 -------- d-s---w- C:\ComboFix
2011-01-12 00:31:53 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\VS Revo Group
2011-01-12 00:18:28 27064 ----a-w- c:\windows\system32\drivers\revoflt.sys
2011-01-12 00:18:22 -------- d-----w- c:\program files\VS Revo Group
2011-01-04 00:14:36 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Help
2010-12-28 01:52:16 32768 ----a-w- c:\windows\system32\f3PSSavr.scr
2010-12-28 00:03:22 2600 ----a-w- C:\xp_exe_fix.reg
2010-12-26 23:25:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-12-26 23:06:33 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Threat Expert
2010-12-26 23:03:17 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
2010-12-26 23:03:17 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
2010-12-26 23:03:15 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-12-26 23:03:03 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-12-26 23:03:03 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-12-26 23:02:48 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2010-12-26 23:02:33 -------- d-----w- c:\program files\common files\PC Tools
2010-12-26 23:02:33 -------- d-----w- c:\docume~1\owner\applic~1\PC Tools
2010-12-26 23:00:17 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2010-12-16 02:57:38 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-16 02:55:19 45568 -c----w- c:\windows\system32\dllcache\wab.exe

==================== Find3M ====================

2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 21:09:31.07 ===============

[Blade81]

Do run ComboFix anyway.

[DallasUSA11]

I ran ComboFix, it found some infections and did some deleting. Then it restarted my computer without creating a log for me, so I ran it again. This time it made the log. I also attached a screen print of an error message that popped up immediately after.

[Blade81]

Hi again,

See if you're able to uninstall P2P software we talked about earlier.

Open notepad and copy/paste the text in the quotebox below into it:



File::
f:\All Files\Programs\uTorrent.exe
FCopy::
c:\windows\ServicePackFiles\i386\explorer.exe|c:\windows\explorer.exe
c:\windows\ServicePackFiles\i386\explorer.exe|c:\windows\system32\dllcache\explorer.exe
Registry::
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"135:TCP"=-
"5000:TCP"=-
"5001:TCP"=-
"5002:TCP"=-
"5003:TCP"=-
"5004:TCP"=-
"5005:TCP"=-
"5006:TCP"=-
"5007:TCP"=-
"5008:TCP"=-
"5009:TCP"=-
"5010:TCP"=-
"5011:TCP"=-
"5012:TCP"=-
"5013:TCP"=-
"5014:TCP"=-
"5015:TCP"=-
"5016:TCP"=-
"5017:TCP"=-
"5018:TCP"=-
"5019:TCP"=-
"5020:TCP"=-
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"f:\\All Files\\Programs\\uTorrent.exe"=-



Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.


Get Adobe Reader 9.4.1 update or Adobe Reader X if offered here (http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows) or get Foxit Reader here (http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm). Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced here (http://pdfreaders.org/).

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:

Download the latest version of Java Runtime Environment (JRE) 6 Update 23 (http://java.sun.com/javase/downloads/index.jsp).
Click the
Download
button to the right.
Select Windows on platform combobox and check the box that says:
Accept License Agreement. Click continue.

The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u23-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.

* Go here (http://www.eset.eu/online-scanner) to run an online scanner from ESET.
Note: You will need to use Internet explorer for this scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is UNchecked.
Click Scan
Wait for the scan to finish.


Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.

[DallasUSA11]

My desktop came back! :wav:

DDS (Ver_10-12-12.02) - NTFSx86
Run by Owner at 20:44:48.28 on Thu 01/13/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1527.1076 [GMT -5:00]

AV: PC Tools AntiVirus Free *Enabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lexmark 2300 Series\lxcgmon.exe
C:\Program Files\Lexmark 2300 Series\ezprint.exe
svchost.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Cyberlink\Shared files\RichVideo.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\lxcgcoms.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\wuauclt.exe
G:\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
mStart Page = hxxp://www.xfinity.com/?cid=xfstart_eg_self_main
mWindow Title = Windows Internet Explorer provided by Comcast
uURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - f:\allfil~1\programs\spybot~1\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: DCA BHO: {b49699fc-1665-4414-a1cb-c4a2a4a13eec} - c:\program files\upromise\dca-bho.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Upromise TurboSaver: {edc0f17f-f4b7-47e4-b73e-887faeb376fa} - c:\program files\upromise\upromisetoolbar.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers client\YontooIEClient.dll
TB: Upromise TurboSaver: {06e58e5e-f8cb-4049-991e-a41c03bd419e} - c:\program files\upromise\upromisetoolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [SpybotSD TeaTimer] f:\all files\programs\spybot - search & destroy\TeaTimer.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16
mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"
mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRunOnce: [RunNarrator] Narrator.exe
IE: &Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {06E58E5E-F8CB-4049-991E-A41C03BD419E} - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - c:\program files\upromise\upromisetoolbar.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - f:\allfil~1\programs\spybot~1\SDHelper.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://fb.familylink.com/we_are_related/stream/core/lib/AurigmaImageUploader/ImageUploader5.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232332716109
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} - hxxps://ediagnostics.lexmark.com/serval.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://stcusa.webex.com/client/T26L10NSP49EP2/training/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-24 64160]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-12-26 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2010-12-26 338880]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2010-12-26 656320]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]
S3 gupdate1c9dd6f568677f2;Google Update Service (gupdate1c9dd6f568677f2);c:\program files\google\update\GoogleUpdate.exe [2009-5-25 133104]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2011-1-11 27064]
S3 TomTomHOMEService;TomTomHOMEService;f:\all files\programs\tomtom home 2\TomTomHOMEService.exe [2010-8-24 92008]

=============== Created Last 30 ================

2011-01-14 00:39:22 -------- d-----w- c:\program files\ESET
2011-01-14 00:35:13 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-01-13 23:42:55 1033728 ----a-w- c:\windows\explorer.exe
2011-01-12 23:26:46 -------- d-sha-r- C:\cmdcons
2011-01-12 23:23:27 98816 ----a-w- c:\windows\sed.exe
2011-01-12 23:23:27 89088 ----a-w- c:\windows\MBR.exe
2011-01-12 23:23:27 256512 ----a-w- c:\windows\PEV.exe
2011-01-12 23:23:27 161792 ----a-w- c:\windows\SWREG.exe
2011-01-12 23:12:37 274288 ----a-w- c:\windows\system32\mucltui.dll
2011-01-12 23:12:37 215920 ----a-w- c:\windows\system32\muweb.dll
2011-01-12 23:12:37 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2011-01-12 00:31:53 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\VS Revo Group
2011-01-12 00:18:28 27064 ----a-w- c:\windows\system32\drivers\revoflt.sys
2011-01-12 00:18:22 -------- d-----w- c:\program files\VS Revo Group
2011-01-04 00:14:36 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Help
2010-12-28 00:03:22 2600 ----a-w- C:\xp_exe_fix.reg
2010-12-26 23:25:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-12-26 23:06:33 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Threat Expert
2010-12-26 23:03:17 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
2010-12-26 23:03:17 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
2010-12-26 23:03:15 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-12-26 23:03:03 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-12-26 23:03:03 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-12-26 23:02:48 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2010-12-26 23:02:33 -------- d-----w- c:\program files\common files\PC Tools
2010-12-26 23:02:33 -------- d-----w- c:\docume~1\owner\applic~1\PC Tools
2010-12-26 23:00:17 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2010-12-16 02:57:38 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-16 02:55:19 45568 -c----w- c:\windows\system32\dllcache\wab.exe

==================== Find3M ====================

2011-01-14 00:30:32 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-09 14:52:35 249856 ----a-w- c:\windows\system32\odbc32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 20:46:02.25 ===============

[Blade81]

Good. Delete ESET findings except QooBox and system volume information related ones. Those will be removed after ComboFix is uninstalled and system restore reseted.

Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis


Now lets uninstall ComboFix:

Click START then RUN
Now copy-paste Combofix /uninstall in the runbox and click OK




UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site (http://windowsupdate.microsoft.com/) to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.


Download and run Secunia Personal Software Inspector (PSI) (http://secunia.com/vulnerability_scanning/personal/) and fix its findings.


Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:

[DallasUSA11]

Hi,

Well, I fixed all the Secunia findings, updated internet explorer & windows, and all of my desktop it back (YAAAAAY), but the internet is running MUCH slower than before so I didn't reset my restore point or uninstall combofix in case you needed to have me do some more stuff.

[DallasUSA11]

Also, I am still seeing PCTools in my DDS log but its not showing up anywhere else. Can we get rid of it completely?

[Blade81]

Hi,

We can remove PCTools remaining if you're not going to reinstall it.

Disable Spybot's TeaTimer to make sure it won't interfere with fixes:
Run Spybot-S&D in Advanced Mode
If it is not already set to do this, go to the Mode menu
select
Advanced Mode

On the left hand side, click on Tools
Then click on the Resident icon in the list
Uncheck
Resident TeaTimer
and OK any prompts.
Restart your computer



Open notepad and copy/paste the text in the quotebox below into it:



Driver::
PCTCore
pctDS
pctEFA
File::
c:\windows\system32\drivers\PCTCore.sys
c:\windows\system32\drivers\pctDS.sys
c:\windows\system32\drivers\pctEFA.sys
c:\windows\system32\drivers\pctgntdi.sys
c:\windows\system32\drivers\PCTAppEvent.sys
c:\windows\system32\drivers\pctplsg.sys
Folder::
c:\program files\common files\PC Tools
c:\docume~1\owner\applic~1\PC Tools
c:\docume~1\alluse~1\applic~1\PC Tools
f:\all files\Programs\PC Tools Security
DDS::
BHO: {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
SecCenter::
{D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"ISTray"=-
"PCTools FGuard"=-



Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log + fresh dds logs.

[DallasUSA11]

During the combofix, the computer restarted on its own and when it rebooted it went to the blue screen error message. I tried starting in normal, safe mode, and last know working settings. each time it went to the blue error screen. I took a pic in case you needed to see it.

[Blade81]

Hi,

Earlier logs indicate you have recovery console installed. Please follow these steps:

1. Restart your computer
2. Before Windows loads, you will be prompted to choose which Operating System to start
3. Use the up and down arrow key to select Microsoft Windows Recovery Console
4. You must enter which Windows installation to log onto. Type 1 and press enter.
5. At the C:\Windows prompt, type the following bolded text, and press Enter:

cd erdnt\subs

6. At the next prompt, type the following bolded text, and press Enter:

batch erdnt.con

7. The erunt backups will begin copying.
8. At the next prompt, type the following bolded text, and press Enter:

exit

Windows should now begin loading.

[DallasUSA11]

ok, I did that. Everything was as you said it should be until windows should now begin loading. When it began loading, it went back to the blue error screen as before.

[Blade81]

Hi,

Reboot into safe mode and note down the final driver file (.sys) you see before BSOD. Also, please verify if BSOD error is the same as earlier (STOP: 0x0000007B).

[DallasUSA11]

STOP: 0x0000007B (0xF789E528, 0xC0000034, 0x00000000, 0x000000000)

[DallasUSA11]

Sorry, didn't read your instruction carefully. multi(0)disc(0)rdisk(0)partition(2)/windows/systerm32/drivers/mup.sys

[Blade81]

Hi,

Do you have more than one Windows installations? Just asking cos that line you posted shows partition 2.

[DallasUSA11]

Not that I know of.

[Blade81]

Hi,

Try to start back into recovery console and type this command there:
chkdsk /r
When that's done type command exit. See if Windows is able to start.

Do you have your Windows installation media handy?

[DallasUSA11]

did it, windows still will not start. same error as before, same BSOD error. Yes, I have my Windows CD.

[Blade81]

Hi,

If repair install (http://michaelstevenstech.com/XPrepairinstall.htm) doesn't help then reformat is likely only option available.

[DallasUSA11]

It let me do everything until step #6 "Setup will copy the necessary files to the hard drive and reboot. Do not press any key to boot from CD when the message appears. Setup will continue as if it were doing a clean install, but your applications and settings will remain intact." It stopped at the attached picture. It asked me to choose the language but the mouse and keyboard (USB wireless) wouldn't work. Similar to this http://www.tomshardware.com/forum/247704-45-keyboard-stopped-working-repair-install So, based on the advice there, I borrowed a PS2 keyboard & mouse and rebooted. It still did not work. How do I get around this?

[Blade81]

Try to reboot one more time making sure both devices are plugged in first (unplug USB keyboard & mouse). If it doesn't work then try to do those steps from 1 again with PS2 devices plugged in.

[DallasUSA11]

the only thing it will let me do besides go to the boot menu, is the same screen of the repair install. When I reboot, it goes to it w/ or w/out the cd in and if the cd isnt in, it asks for it. Still the PS2 keyboard and mouse will not work.
This time though, instead of asking for my language it says fatal error. I attache d a pic.

[Blade81]

Hi,

That and those BSODs earlier indicate possible hard drive issue. How old is this system and its hard drive?

[DallasUSA11]

2004 Dell Dimension 2400

[Blade81]

Hi,

So it could be hard drive thing then. If you have another system, you could plug this drive as slave to other system and backup important stuff. Then reformat the drive.

[DallasUSA11]

i have my laptop, but I wouldn't know how to do that.

[Blade81]

Hi,

To get access to hard drive with laptop you'd need to get external enclosure with usb interface to plug hard drive in. However, to me it looks this should be better dealt by taking the computer to a shop and let them do backuping. Things are namely getting too difficult to take care of via forum.

[DallasUSA11]

Ok. Will do. Thank you so much for your help!!!

[Blade81]

You're welcome. Hopefully you'll get the system back up and running :)