Install Problem

[JohnBear]

I can't install Spybot search and destroy on my Windows 7 64 bit machine. The program exits after the initial dialog boxes, then Windows 7 gives me a compatibility dialog box, re running doesn't help. Running as an administrator doesn't help. I can't see anything in event viewer about this. Any suggestions?

[JohnBear]

Are you telling me I am the ONLY one who has trouble installing this software? I used to run this all the time under XP. I even downloaded it twice from 2 different locations.

[triumph2011]

Hi, I'm also using windows 7, 64 bit

Upon being able to complete 99 percent of the installation process, I kept receiving error messages:

Message 1:
SETUP (Internal error: Failed to expand shell folder constant "userappdata")

Message 2:
SETUP was not completed. Please correct the problem and run Setup again.

I disabled real time in windows defender but I kept receiving the same messages. I still haven't tried deactivating Avira though.

Do we have the same problem?

[tashi]

Hello,

I could not replicate the issue on a Windows 7 64-bit machine.

Sometimes an infected computer will not let Spybot-S&D be installed. Any symptoms of malware before trying to install the program?

Best regards. :)

Run as Administrator (http://forums.spybot.info/showthread.php?t=55946)

[JohnBear]

triumph2011: My install fails as soon as the actual install begins, so I don't get as far as you.

tashi: I ran Windows Defender and it found a Trojan. Yes, I suspect there is other malware on this machine, that's why I want to install spybot. I even tried to install it in safe mode, no luck. Is there any work around?

[tashi]

Hi JohnBear,

Someone can advise after taking a look at the system. :)

Please see this FAQ "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288) It includes instructions in post #2 on how to provide a preliminary DDS log, which is used for analysis.

Then if you start a new topic in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) a volunteer will help you when available.

If the infection prevents you from producing a log please start a new topic there anyway and let them know.

Best regards,

[JohnBear]

I installed spybot on another computer. Then I copied the directory to this computer and it runs fine. It backed up the registry, updated, found and fixed a bunch of problems. Is there any reason not to run the program like this?
The program still won't install on this machine even after doing this and running the scan.

[onlymy2cents]

I can't install Spybot search and destroy on my Windows 7 64 bit machine. The program exits after the initial dialog boxes, then Windows 7 gives me a compatibility dialog box, re running doesn't help. Running as an administrator doesn't help. I can't see anything in event viewer about this. Any suggestions?

I am having an identical issue. I have tried everything you have tried, including running it in compatibility mode, administrator, and booting to safe-mode and installing. Nothing helps.

Please spybot techs, let us know if there is a 64-bit version of spybot coming down the pike at some point. I miss not having spybot.

I feel I have to try to keep my head above water :snorkle: by relying on some pretty unreliable software at this time and I want the relief of having Spybot on all my systems, 64-bit or not. Thank you.

:rockon:

[onlymy2cents]

Hello,

I could not replicate the issue on a Windows 7 64-bit machine.

Sometimes an infected computer will not let Spybot-S&D be installed. Any symptoms of malware before trying to install the program?

Best regards. :)

Run as Administrator (http://forums.spybot.info/showthread.php?t=55946)

:eek: Is there a 64-bit version of this software out there? Obviously there is some issue with 64-bit installations. I never had an issue on any Win7 or XP systems before I got my new Lenovo 64-bit system (brand new out of the box with no infections in sight). The first thing I did was try to install SBS&D 1.6 to no avail. I am getting installation errors. Tried safe mode installation, tried run as administrator, tried compatibility mode installation and nothing works. Please give us a 64-bit version of the software. Thank you. :sad:

:rockon:

[spybotsandra]

Hello,

Which error messages do you get exactly?

Best regards
Sandra
Team Spybot