PDA

View Full Version : Help: Keep getting Blue Screen Stop Error



khant recall
2011-01-23, 07:28
This is my first experience with Blue Screen error. I've attempted to run my antivirus scans with no success. The scans will stop prematurely and won't continue, moments later the Blue Screen Stop error appears and I've had to reboot the computer. How do I go about troubleshooting this type of error??

I've read your post requirements and have saved the DDS logs and downloaded the ERUNT requirement.

Please assist, I'm at a complete loss as to my next steps. Thks.

The zipfile is the Attach log.
Here is the log for DSS:


DDS (Ver_10-12-12.02) - NTFSx86
Run by Iovo & Christina at 18:57:55.10 on Sat 01/22/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.294 [GMT -10:00]

FW: ZoneAlarm Firewall *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN\Toolbar\3.0.1125.0\msntask.exe
C:\PROGRA~1\Inbox\CToolbar.exe
c:\PROGRA~1\Inbox\CMail.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Iovo & Christina\Local Settings\Temporary Internet Files\Content.IE5\Y63190ZR\dds[1].scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll
BHO: : {1cb20bf0-bbae-40a7-93f4-6435ff3d0411} - c:\progra~1\inbox\ctbr.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
TB: &Inbox.com Toolbar: {4b3803ea-5230-4dc3-a7fc-33638f3d3542} - c:\progra~1\inbox\ctbr.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [vptray] c:\progra~1\symant~1\symant~1\vptray.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\iovo&c~1\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 6.0\distillr\acrotray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: Inbox Search - tbr:iemenu
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - hxxp://www.eset.eu/buxus/docs/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - c:\progra~1\inbox\ctbr.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-3-11 353680]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 NAVAPEL;NAVAPEL;c:\program files\symantec_client_security\symantec antivirus\Navapel.sys [2002-6-19 29184]
R2 Norton AntiVirus Server;Symantec AntiVirus Client;c:\program files\symantec_client_security\symantec antivirus\Rtvscan.exe [2002-7-30 573440]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R3 NAVAP;NAVAP;c:\program files\symantec_client_security\symantec antivirus\Navap.sys [2002-6-19 218112]
S2 gupdate1ca5c3e7a5961aa;Google Update Service (gupdate1ca5c3e7a5961aa);c:\program files\google\update\GoogleUpdate.exe [2009-11-2 133104]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-3-8 38224]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20101018.002\NAVENG.sys [2010-10-22 86064]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20101018.002\NAVEX15.sys [2010-10-22 1371184]

=============== Created Last 30 ================

2011-01-02 07:43:20 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-01-02 07:35:38 -------- d-----w- c:\docume~1\iovo&c~1\locals~1\applic~1\VueSoft

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-13 02:34:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-11-09 14:52:35 249856 ----a-w- c:\windows\system32\odbc32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 18:59:07.23 ===============

Blade81
2011-01-26, 07:57
Hi,

Is this your personal system and is antivirus program up-to-date? What's message in that blue screen error?

khant recall
2011-01-29, 07:30
This is personal computer and virus software is not up to date. The Blue Screen reads:

BCCode:9c BCP1: 00000000 BCP: 8054E5F0 BCP3: A2000000 BCP4: 84010400 OSVer:5_1_2600 SP:3_0 Product:256_1

Blade81
2011-01-29, 12:16
Hi,

This looks like possible hardware issue. I recommend you post at forum that deals with other than malware issues too. For example Tech Support Guy (http://forums.techguy.org) is that kind of forum.

khant recall
2011-01-30, 00:02
thank you. i will get help for hardware issues.

Blade81
2011-01-30, 00:34
You're welcome and good luck with the case :)