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AVG Fake

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ytic04

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My computer seems to have been taken over by AVG Fake and i cannot remove it. It has bypassed the McAfee security and i cannot access the internet either. I have ran a full virus scan and nothing shown up.
I have not clicked any AVG links and have put the computer into safe mode.
Do you know how much information this virus has access to, as i do my banking and paypal accounts on this computer?
How do i remove it?
Thanks.
 
:snwelcome:


Please read Before You Post
While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.

Until we deem your system clean I am going to ask you not to install or uninstall any software or hardware except for the programs we may run.

I have no idea about the depth of your infection without seeing any logs.

Whats going on with your internet access, can you access it in Safemode with Networking ?

To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
    this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode with Networking
  • Then press the Enter Key on your Keyboard
Tutorial if you need it How to boot into Safemode


If you still cant access the internet than your going to have to use a CD or USB Thumb drive to download any programs we are going to use from a known clean computer and transfer them to the infected one.


Download DDS from one of the links below to your desktop

Link 1
Link 2

  • Double click the tool to run it.
  • A black Screen will open, just read the contents and do nothing.
  • When the tool finishes, it will open 2 reports, DDS.txt and attach.txt
  • Copy/Paste the contents of 'DDS.txt' into your post.
  • 'attach.txt' should be zipped using Windows native zip utility and attached to your post. Compress and uncompress files (zip files)

Information on A/V control Here
 
Due to inactivity, this thread will now be closed.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new DDS log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.
 
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