Problems with starting a web browser

[Bailey89]

Hi everyone,

I have a Dell Laptop with a lot of problems at the moment. I'm typing on a public computer at the library because I can't even open a web browser at the moment. I normally use Chrome, but Firefox and IE aren't working either.

In addition to this , previously saved Word documents keep opening themselves and asking me if I want to save them. Before I lost use of the browsers, I kept getting Google redirects to sites like Hugosearch and Lycosearch. Prior to that, I had a problem with a fake anti-malware program called Anti-Malware Doctor.

I thought I'd managed to get rid of the infection myself, but clearly I didn't... so is there anything I can do with my computer? I can download any necessary programs to a flashdrive here and transfer them over if necessary. Or am I best just giving up and taking it into a computer shop?

Thanks,

-Bailey89

[Bailey89]

Apologies, I've jumped the gun a bit... just downloaded ERUNT and DDS and will post the logs as soon as I can. :)

[Blade81]

Hi,

I can take a look at those DDS logs if you have them ready.

[Blade81]

Due to inactivity, this thread will now be closed.

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.