Cannot download updates-error message [Archive]

strawberry77

2011-03-25, 21:30

I receive the following error message when I try to download updates from within SS&D on my computer.

error retrieving update info file!

I had some malware issues recently which have been resolved. I have already uninstalled and downloaded a fresh copy of SS&D. Still have the issue. I have been downloading the updates from the website.
Any help would be appreciated.
Thanks!

spybotsandra

2011-03-28, 10:27

Hello,

1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

This information is also available in our How-To section (http://www.spybot.info/en/howto/proxy.html) (including a screenshot).

2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website - the Detection Update (http://www.safer-networking.org/en/download/index.html).
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)

Best regards
Sandra
Team Spybot