View Full Version : win32.FraudLoad.edt w DDS, S+D logs
vilasuso
2011-03-27, 00:06
My SS+D picks up win32.FraudLoad.edt which I assume is why I'm unable to update any of my systems and am getting random redirects if I were to search for this forum via Google. Now, however, SS+D is not picking up the FraudLoad although it's clearly still there despite my having asked it to fix the problem.
Attached below please find an older log that reflects the win32.FraudLoad.edt and the most recent run that doesn't (although I'm stilll getting redirects which makes me think this later log is full of lies).
I've since turned off TeaTimer.
Thanks, Ann
OLDER LOG:
--- Report generated: 2011-03-25 16:44 ---
Win32.FraudLoad.edt: [SBI $8454102F] Settings (Registry key, nothing done)
HKEY_USERS\S-1-5-21-1123561945-73586283-682003330-1003\Software\NtWqIVLZEWZU
Win32.FraudLoad.edt: [SBI $666C83D9] Data (File, nothing done)
C:\WINDOWS\Tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job
Properties.size=282
Properties.md5=6A587257D7B7EC587C41BE38EA050B4B
Properties.filedate=1301085870
Properties.filedatetext=2011-03-25 16:44:30
Win32.FraudLoad.edt: [SBI $1436A642] Data (File, nothing done)
C:\WINDOWS\Tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job
Properties.size=246
Properties.md5=F58FEC987E8B7999A405548C84870FAC
Properties.filedate=1301085703
Properties.filedatetext=2011-03-25 16:41:42
Win32.FraudLoad.edt: [SBI $354F3C2C] Data (File, nothing done)
C:\WINDOWS\Tasks\{BBAEAEAF-1275-40e2-BD6C-BC8F88BD114A}.job
Properties.size=282
Properties.md5=66E8C8886E64384E64743B13BA8A6C43
Properties.filedate=1301083544
Properties.filedatetext=2011-03-25 16:05:44
Right Media: Tracking cookie (Internet Explorer: Owner) (Cookie, nothing done)
-------------------
MOST RECENT LOG:
--- Search result list ---
Microsoft.WindowsSecurityCenter_disabled: [SBI $2E20C9A9] Settings (Registry change, fixed)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wscsvc\Start
Right Media: Tracking cookie (Internet Explorer: Owner) (Cookie, fixed)
--------------------
Zipped attach from DDS:
---------------------
DDS:
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Owner at 16:46:18.67 on Sat 03/26/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.510.167 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
svchost.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Owner\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [Yahoo! Pager] 1
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [A9YA3MI1CF] c:\docume~1\owner\locals~1\temp\Crc.exe
uRun: [Z7HRPUZG3M] c:\windows\Csyqib.exe
uRun: [NtWqIVLZEWZU] c:\docume~1\owner\locals~1\temp\Crd.exe
uRunOnce: [SpybotDeletingB9112] command.com /c del "c:\windows\tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job"
uRunOnce: [SpybotDeletingD9262] cmd.exe /c del "c:\windows\tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job"
uRunOnce: [SpybotDeletingB8814] command.com /c del "c:\windows\tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job"
uRunOnce: [SpybotDeletingD484] cmd.exe /c del "c:\windows\tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job"
uRunOnce: [SpybotDeletingB9971] command.com /c del "c:\windows\tasks\{BBAEAEAF-1275-40e2-BD6C-BC8F88BD114A}.job"
uRunOnce: [SpybotDeletingD8584] cmd.exe /c del "c:\windows\tasks\{BBAEAEAF-1275-40e2-BD6C-BC8F88BD114A}.job"
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [Motive SmartBridge] c:\progra~1\sbcsel~1\smartb~1\MotiveSB.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [SpybotDeletingA4010] command.com /c del "c:\windows\tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job"
mRunOnce: [SpybotDeletingC2165] cmd.exe /c del "c:\windows\tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job"
mRunOnce: [SpybotDeletingA7841] command.com /c del "c:\windows\tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job"
mRunOnce: [SpybotDeletingC831] cmd.exe /c del "c:\windows\tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job"
mRunOnce: [SpybotDeletingA9130] command.com /c del "c:\windows\tasks\{BBAEAEAF-1275-40e2-BD6C-BC8F88BD114A}.job"
mRunOnce: [SpybotDeletingC6744] cmd.exe /c del "c:\windows\tasks\{BBAEAEAF-1275-40e2-BD6C-BC8F88BD114A}.job"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\americ~1.lnk - c:\program files\america online 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sbcsel~1.lnk - c:\program files\sbc self support tool\bin\matcli.exe
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C}
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper20073151.dll
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2011-03-24 14:39:53 125440 ----a-w- c:\windows\Csyqib.exe
2011-03-24 13:59:22 135168 --sha-r- c:\windows\system32\webfldrsz.dll
2011-03-24 13:58:15 125440 ----a-w- c:\windows\Csyqia.exe
.
==================== Find3M ====================
.
.
============= FINISH: 16:47:10.29 ===============
Hi,
Download GMER (http://www.gmer.net) here by clicking download exe -button and then saving it your desktop:
Double-click .exe that you downloaded
Click rootkit-tab, uncheck files option and then click scan.
Don't check
Show All
box while scanning in progress!
When scanning is ready, click Copy.
This copies log to clipboard
Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
vilasuso
2011-03-28, 15:52
Hello, I've run the GMER as requested:
GMER 1.0.15.15570 - http://www.gmer.net
Rootkit scan 2011-03-28 09:49:57
Windows 5.1.2600 Service Pack 2
Running: zj7bwt5l.exe; Driver: C:\DOCUME~1\Owner\LOCALS~1\Temp\kflyypow.sys
---- Kernel code sections - GMER 1.0.15 ----
init C:\WINDOWS\system32\DRIVERS\mohfilt.sys entry point in "init" section [0xF882B720]
init C:\WINDOWS\system32\drivers\senfilt.sys entry point in "init" section [0xF7BB4F80]
? C:\DOCUME~1\Owner\LOCALS~1\Temp\mbr.sys The system cannot find the file specified. !
---- User IAT/EAT - GMER 1.0.15 ----
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\shell32.dll [USER32.dll!CreateWindowExW] [00412F31] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\shell32.dll [USER32.dll!ShowWindow] [00412FA9] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\shell32.dll [USER32.dll!SetWindowPos] [00413057] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\SHLWAPI.dll [USER32.dll!CreateWindowExA] [00412EB9] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\SHLWAPI.dll [USER32.dll!CreateWindowExW] [00412F31] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\SHLWAPI.dll [USER32.dll!SetWindowPos] [00413057] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\SHLWAPI.dll [USER32.dll!ShowWindow] [00412FA9] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\ole32.dll [USER32.dll!CreateWindowExA] [00412EB9] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\ole32.dll [USER32.dll!CreateWindowExW] [00412F31] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\ole32.dll [USER32.dll!ShowWindow] [00412FA9] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\wininet.dll [USER32.dll!SetWindowPos] [00413057] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
IAT C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe[2388] @ C:\WINDOWS\system32\wininet.dll [USER32.dll!CreateWindowExW] [00412F31] C:\DOCUME~1\Owner\LOCALS~1\Temp\Crd.exe (uC Setup Self-Extractor /Jordan Russell)
---- Devices - GMER 1.0.15 ----
Device \FileSystem\Fastfat \Fat EC2ADC8A
---- EOF - GMER 1.0.15 ----
Thanks very much for your help, Ann
Thanks for the log.
Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
Run Spybot-S&D in Advanced Mode
If it is not already set to do this, go to the Mode menu
select
Advanced Mode
On the left hand side, click on Tools
Then click on the Resident icon in the list
Uncheck
Resident TeaTimer
and OK any prompts.
Restart your computer
Please visit this webpage for download links, and instructions for running ComboFix tool:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Please ensure you read this guide carefully first.
Please continue as follows:
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link (http://www.bleepingcomputer.com/forums/topic114351.html)
Remember to re-enable them afterwards.
Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.
Please include the following reports for further review, and so we may continue cleansing the system:
C:\ComboFix.txt
New dds log.
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
vilasuso
2011-03-28, 16:54
Below please find the logs from ComboFix and a DDS re-run. In case it's relevant, IE randomly opened with some garbage site twice during these runs -- the first was while CF was preparing its log and the second was while DDS was doing the same. I turned TeaTimer back on after the CF + DDS runs finished. Thanks again for your help!
ComboFix:
ComboFix 11-03-27.02 - Owner 03/28/2011 10:27:13.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.510.222 [GMT -4:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe
.
.
((((((((((((((((((((((((( Files Created from 2011-02-28 to 2011-03-28 )))))))))))))))))))))))))))))))
.
.
2011-03-26 20:44 . 2011-03-26 20:45 -------- d-----w- c:\program files\ERUNT
2011-03-26 13:04 . 2011-03-26 13:04 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2011-03-24 14:39 . 2011-03-24 13:58 125440 ----a-w- c:\windows\Csyqib.exe
2011-03-24 13:59 . 2011-03-24 13:59 135168 --sha-r- c:\windows\system32\webfldrsz.dll
2011-03-24 13:58 . 2011-03-24 13:58 125440 ----a-w- c:\windows\Csyqia.exe
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Yahoo! Pager"="1" [X]
"Z7HRPUZG3M"="c:\windows\Csyqib.exe" [2011-03-24 125440]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IntelMeM"="c:\program files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-04 221184]
"AOLDialer"="c:\program files\Common Files\AOL\ACS\AOLDial.exe" [2004-04-07 496752]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2009-04-12 26112]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-04-12 98304]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 1404928]
"BJCFD"="c:\program files\BroadJump\Client Foundation\CFD.exe" [2002-09-11 368706]
"Motive SmartBridge"="c:\progra~1\SBCSEL~1\SMARTB~1\MotiveSB.exe" [2005-08-24 442455]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"ArcSoft Connection Service"="c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe" [2010-10-28 207424]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-10-03 35696]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
America Online 9.0 Tray Icon.lnk - c:\program files\America Online 9.0\aoltray.exe [2009-4-12 156784]
SBC Self Support Tool.lnk - c:\program files\SBC Self Support Tool\bin\matcli.exe [2009-4-19 217088]
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"c:\\Program Files\\America Online 9.0\\waol.exe"=
.
.
Contents of the 'Scheduled Tasks' folder
.
2011-03-28 c:\windows\Tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job
- c:\windows\Csyqib.exe [2011-03-24 13:58]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
IE: &AOL Toolbar search - c:\program files\AOL Toolbar\toolbar.dll/SEARCH.HTML
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-03-28 10:39
Windows 5.1.2600 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(3752)
c:\windows\system32\WININET.dll
c:\windows\system32\msi.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2011-03-28 10:45:13
ComboFix-quarantined-files.txt 2011-03-28 14:45
.
Pre-Run: 69,976,887,296 bytes free
Post-Run: 70,873,108,480 bytes free
.
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
.
- - End Of File - - B5CDD0267851127998E378A8E0CF8BD3
*****************************************
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Owner at 10:46:11.29 on Mon 03/28/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.510.164 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Csyqib.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Owner\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
uRun: [Yahoo! Pager] 1
uRun: [Z7HRPUZG3M] c:\windows\Csyqib.exe
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [Motive SmartBridge] c:\progra~1\sbcsel~1\smartb~1\MotiveSB.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\americ~1.lnk - c:\program files\america online 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sbcsel~1.lnk - c:\program files\sbc self support tool\bin\matcli.exe
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C}
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper20073151.dll
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2011-03-28 14:21:45 -------- d-sha-r- C:\cmdcons
2011-03-28 14:08:01 98816 ----a-w- c:\windows\sed.exe
2011-03-28 14:08:01 89088 ----a-w- c:\windows\MBR.exe
2011-03-28 14:08:01 256512 ----a-w- c:\windows\PEV.exe
2011-03-28 14:08:01 161792 ----a-w- c:\windows\SWREG.exe
2011-03-24 14:39:53 125440 ----a-w- c:\windows\Csyqib.exe
2011-03-24 13:59:22 135168 --sha-r- c:\windows\system32\webfldrsz.dll
2011-03-24 13:58:15 125440 ----a-w- c:\windows\Csyqia.exe
.
==================== Find3M ====================
.
.
============= FINISH: 10:46:52.76 ===============
Hi,
I turned TeaTimer back on after the CF + DDS runs finished.
Disable TeaTimer again and keep it disabled until cleaning is complete (when I've given 'all clean'). That way we don't have to re-disable it multiple times :)
Open notepad and copy/paste the text in the quotebox below into it:
http://forums.spybot.info/showthread.php?p=399104#post399104
Collect::
c:\windows\Csyqib.exe
c:\windows\system32\webfldrsz.dll
c:\windows\Csyqia.exe
c:\windows\Tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job
DDS::
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Z7HRPUZG3M"=-
Save this as
CFScript
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.
Uninstall old Adobe Reader versions and get the latest one ((Adobe Reader X + 10.0.1 update for it)) here (http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows) or get Foxit Reader here (http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm). Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced here (http://pdfreaders.org/).
Post back fresh dds.txt log and above mentioned ComboFix resultant log.
vilasuso
2011-03-28, 17:18
Am in the process of running the CFScript as you said, but after I dragged it onto ComboFix.exe, i got a series of pop ups such as 32788R22FW\iexplore.exe (or \n.pif, hidec.exe, etc.) "windows cannot access... May not have appropriate permissions". CF is still running on my machine (am writing from my phone) but wanted to let you know as CF took a bit to finish last time. I will still post the logs as instructed when it completes though. Thanks again!
Ok. We'll see how that goes.
vilasuso
2011-03-28, 18:16
Logs as requested are below. Thank you!
ComboFix:
ComboFix 11-03-27.02 - Owner 03/28/2011 11:13:03.2.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.510.171 [GMT -4:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Owner\Desktop\CFScript.txt
.
file zipped: c:\windows\Csyqia.exe
file zipped: c:\windows\Csyqib.exe
file zipped: c:\windows\system32\webfldrsz.dll
file zipped: c:\windows\Tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\Csyqia.exe
c:\windows\Csyqib.exe
c:\windows\system32\webfldrsz.dll
c:\windows\Tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job
.
.
((((((((((((((((((((((((( Files Created from 2011-02-28 to 2011-03-28 )))))))))))))))))))))))))))))))
.
.
2011-03-26 20:44 . 2011-03-26 20:45 -------- d-----w- c:\program files\ERUNT
2011-03-26 13:04 . 2011-03-26 13:04 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Yahoo! Pager"="1" [X]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IntelMeM"="c:\program files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-04 221184]
"AOLDialer"="c:\program files\Common Files\AOL\ACS\AOLDial.exe" [2004-04-07 496752]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2009-04-12 26112]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-04-12 98304]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 1404928]
"BJCFD"="c:\program files\BroadJump\Client Foundation\CFD.exe" [2002-09-11 368706]
"Motive SmartBridge"="c:\progra~1\SBCSEL~1\SMARTB~1\MotiveSB.exe" [2005-08-24 442455]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"ArcSoft Connection Service"="c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe" [2010-10-28 207424]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-10-03 35696]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
America Online 9.0 Tray Icon.lnk - c:\program files\America Online 9.0\aoltray.exe [2009-4-12 156784]
SBC Self Support Tool.lnk - c:\program files\SBC Self Support Tool\bin\matcli.exe [2009-4-19 217088]
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"c:\\Program Files\\America Online 9.0\\waol.exe"=
.
S3 CFcatchme;CFcatchme;\??\c:\docume~1\Owner\LOCALS~1\Temp\CFcatchme.sys --> c:\docume~1\Owner\LOCALS~1\Temp\CFcatchme.sys [?]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
IE: &AOL Toolbar search - c:\program files\AOL Toolbar\toolbar.dll/SEARCH.HTML
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-03-28 11:20
Windows 5.1.2600 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(1184)
c:\windows\system32\WININET.dll
c:\progra~1\SBCSEL~1\SMARTB~1\SBHook.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
c:\progra~1\COMMON~1\AOL\ACS\AOLacsd.exe
c:\program files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
c:\program files\SBC Self Support Tool\bin\mpbtn.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2011-03-28 11:27:26 - machine was rebooted
ComboFix-quarantined-files.txt 2011-03-28 15:27
ComboFix2.txt 2011-03-28 14:45
.
Pre-Run: 70,892,687,360 bytes free
Post-Run: 70,896,721,920 bytes free
.
- - End Of File - - B81E955CA487261E829F6EEF386156F0
Upload was successful
*******************************
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Owner at 12:10:52.15 on Mon 03/28/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.510.262 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
svchost.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Owner\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
uRun: [Yahoo! Pager] 1
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [Motive SmartBridge] c:\progra~1\sbcsel~1\smartb~1\MotiveSB.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\americ~1.lnk - c:\program files\america online 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sbcsel~1.lnk - c:\program files\sbc self support tool\bin\matcli.exe
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper20073151.dll
Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
S3 CFcatchme;CFcatchme;\??\c:\docume~1\owner\locals~1\temp\cfcatchme.sys --> c:\docume~1\owner\locals~1\temp\CFcatchme.sys [?]
.
=============== Created Last 30 ================
.
2011-03-28 14:21:45 -------- d-sha-r- C:\cmdcons
2011-03-28 14:08:01 98816 ----a-w- c:\windows\sed.exe
2011-03-28 14:08:01 89088 ----a-w- c:\windows\MBR.exe
2011-03-28 14:08:01 256512 ----a-w- c:\windows\PEV.exe
2011-03-28 14:08:01 161792 ----a-w- c:\windows\SWREG.exe
.
==================== Find3M ====================
.
.
============= FINISH: 12:11:48.17 ===============
Good. Any of those symptoms still present?
vilasuso
2011-03-28, 18:45
Nope! Looks good now. Thank you so much! Can you please recommend some anti-spy/malware software that I can install on my parents' machine (this is the one that was infected previously) so as to avoid this going forward? So far as I can tell, they are running only SpybotS+D and I suspect they'd benefit from my going thru the Windows update step-by-step sticky. Thanks very much for your help!!!
You're welcome :)
Please find some final steps below.
THESE STEPS ARE VERY IMPORTANT
Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.
1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Reboot.
3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis
Now lets uninstall ComboFix:
Click START then RUN
Now copy-paste Combofix /uninstall in the runbox and click OK
UPDATING WINDOWS AND INTERNET EXPLORER
IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site (http://windowsupdate.microsoft.com/) to get the critical updates.
If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.
Make your Internet Explorer more secure
This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
Download and run Secunia Personal Software Inspector (PSI) (http://secunia.com/vulnerability_scanning/personal/) and fix its findings.
Get Anti Virus Software and keep it updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Good free antivirus programs are:
Antivir (http://free-av.com/en/download/1/download_avira_antivir_personal__free_antivirus.html)
Avast! (http://www.avast.com/eng/download-avast-home.html)
Good commercial ones are from:
Kaspersky (http://www.kaspersky.com/homeuser) and
ESET (http://www.eset.com/products/index.php)
Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this (http://www.bleepingcomputer.com/forums/tutorial60.html) webpage out.
If you don't have a 3rd party firewall or a router behind NAT then I recommend getting one. I recommend either Online Armor Free (http://www.tallemu.com/free-firewall-protection-software.html) or Comodo Firewall Pro (http://www.personalfirewall.comodo.com/download_firewall.html#fw3.0) (If you choose Comodo: Uncheck during installation Install Comodo HopSurf.., Make Comodo my default search provider and Make Comodo Search my homepage and install firewall ONLY!). Both providers have support forums that help with configuration related questions.
Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
Once again, please post and tell me how things are going with your system... problems etc.
Have a great day,
Blade :cool:
vilasuso
2011-03-28, 18:54
So this is kind of dumb... but... the MyComputer icon is no longer present on my desktop. Could you please remind me how I can rebuild the shortcut?
Hi,
Right click an empty area of your desktop. Choose Properties>> Desktop tab>> Customize Desktop button>> General tab. Place a checkmark next to "My Computer". That should make the icon appear :)
vilasuso
2011-03-28, 19:07
Thanks! And, final question - it's okay to install/run one of the recommended AV programs in addition to SpybotS+D, right? I'm just trying to be extra thorough since my parents are maybe more computer-enthusiastic than computer-savvy :)
Yes, and it's also recommended to do so :)
vilasuso
2011-03-28, 19:13
Awesome! I really appreciate all of your help and patience! I will complete the final steps as youve outlined. Thanks!
vilasuso
2011-03-28, 20:25
Last question, this time for real. The firewalls that are recommended -- do they run in tandem with the one that's built in to Windows or do I turn the Windows one off and replace with the Online Armor one?
Hi,
Only one firewall should be running (3rd party firewall will automatically disable Windows in-built one).
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help. :)
Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread.
If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.