View Full Version : Unable to launch spybot
marycamacho
2011-03-29, 15:05
After downloading spybot when I click to launch it nothing happens and no message appears. This also happens with an Avira program I have downloaded.I have Windows XP and use Firefox search engine. I have been infected with trojan XP Total Security. Any help much appreciated.
Hello marycamacho,
Someone can assist after taking a look at the system.
Please see this FAQ "BEFORE You POST"(Please read this Procedure Before Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288) It includes instructions in post #2 on how to provide a preliminary DDS log, which is used for analysis.
Then start a new topic in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) and a volunteer will advise when available. :)
If the infection prevents a log being produced please start a new topic there anyway and let them know.
Best regards.
marycamacho
2011-03-29, 17:55
thank you for reply. Have attempted to follow the notes before you post. However cannot launch ERUNT either. Like Spybot and Avira have downlowded them and then cannot launch. I am asked whether I am sure I want to launch and I click yes but nothing at all happens. This of course means I can't follow your back up instructions. Any ideas please?
Hi there,
Sorry to hear of the problem, please go ahead and start a new topic in the malware forum mentioning all issues.
Best regards. :)