Tanya0909
2011-04-06, 03:18
Ran ERUNT
Cannot obtain a DDS log
Ran Spybot came out clean
but still getting popups saying I have viruses, Keylogger detected etc
I can close down the popups, but they pop up each time I startup the computer
Its Called Antimalware.tool
Running Windows 7
Thanks
Tanya
shelf life
2011-04-10, 00:50
hi,
You can if you dont have it, download and install Malwarebytes. If it wont run after a normal start up you can try booting into safe mode to run it. To reach safe mode you would tap the f8 key during a computer restart, chose the first option on the list; safe mode, log in to your normal account. Once at the safe mode desktop try running malwarebytes.
Please download the free version of Malwarebytes (http://www.malwarebytes.org/mbam.php) to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform FULL SCAN, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click *Remove Selected.*
*A restart of your computer may be required to remove some items. If prompted please restart your computer to complete the fix.*
When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
Post the log in your reply.