Infection affects sound & video [Archive]

dlee1964

2011-04-23, 20:53

Hi there:

I am helping my mother in law with her computer. The computer seems infected, but I cannot say for sure either way. I am unable to get adobe flash videos to run despite uninstalling and reinstalling the adobe flash player. Also, I have to periodically resolve sound issues and the most recent has been difficult to solve. I've attached a dds.txt and attach.txt. Let me know what you find and what I should do next.

Thanks!

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Owner at 13:20:38.43 on Sat 04/23/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.894.366 [GMT -4:00]
.
AV: Internet Antivirus 2011 *Enabled/Updated* {E0D8D2E5-F1BC-4203-9EE8-B63D4BA4B397}
FW: Internet Antivirus 2011 *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
C:\DOCUME~1\OWNER~1.YOU\LOCALS~1\Temp\ykg.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Spyware Doctor\upgrade.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Owner.YOUR-780C524461\Desktop\dds.scr
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.conduit.com?SearchSource=10&ctid=CT1320680
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.everythingy.com/ie/home
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyServer = http=127.0.0.1:25514
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
uURLSearchHooks: Free Ride Games Toolbar: {f92a9fe4-2850-4198-b9d5-279880e49b16} - c:\program files\free_ride_games\tbFree.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: PriceGongBHO Class: {1631550f-191d-4826-b069-d9439253d926} - c:\program files\pricegong\2.1.0\PriceGongIE.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - No File
BHO: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Free Ride Games Toolbar: {f92a9fe4-2850-4198-b9d5-279880e49b16} - c:\program files\free_ride_games\tbFree.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - No File
TB: {A057A204-BACC-4D26-E3F4-0BBF89EF7186} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [updateMgr] c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe AcRdB7_0_0
uRun: [Walgreens PhotoShow Media Manager] c:\progra~1\walgre~1\walgre~1\data\xtras\mssysmgr.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MotiveBBM] -AppKey=ATT-SST -URL=\\Start.htm?vendorID=ATT-SST,ConnectivityRequired=true,flowId=HOMEPAGE -windowcontext=ATT-SST
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
dRun: [Power2GoExpress] NA
dRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
StartupFolder: c:\docume~1\owner~1.you\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
uPolicies-explorer: DisallowRun = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1297102260018
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: c:\progra~1\google\google~1\goec62~1.dll, c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
IFEO: image file execution options - svchost.exe
Hosts: 127.0.0.1 www.spywareinfo.com
Hosts: 74.125.45.100 securitysoftwarepayments.com
Hosts: 74.125.45.100 privatesecuredpayments.com
Hosts: 74.125.45.100 secure.privatesecuredpayments.com
Hosts: 74.125.45.100 secure-plus-payments.com
.
Note: multiple HOSTS entries found. Please refer to Attach.txt
.
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2011-4-18 206256]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-6 99328]
S0 olermogj;olermogj;c:\windows\system32\drivers\bbkgx.sys --> c:\windows\system32\drivers\bbkgx.sys [?]
S1 a498cc84;a498cc84;c:\windows\system32\drivers\a498cc84.sys [2009-7-7 0]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-1-3 136176]
S3 nosGetPlusHelper;getPlus(R) Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2005-1-9 14336]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2011-4-18 348752]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2011-4-18 1097096]
.
=============== Created Last 30 ================
.
2011-04-19 00:12:51 159600 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2011-04-19 00:12:27 73840 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2011-04-19 00:12:27 206256 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2011-04-19 00:12:05 64392 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2011-04-19 00:12:05 -------- d-----w- c:\program files\common files\PC Tools
.
==================== Find3M ====================
.
2011-01-24 19:17:01 1409 ----a-w- c:\windows\QTFont.for
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: ST3250824A rev.3.AAE -> Harddisk0\DR0 -> \Device\Ide\IdePort4 P4T0L0-16
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x84A50EC5]<<
_asm { PUSH EBP; MOV EBP, ESP; SUB ESP, 0x1c; PUSH EBX; PUSH ESI; MOV DWORD [EBP-0x4], 0x83754872; SUB DWORD [EBP-0x4], 0x8375412e; PUSH EDI; CALL 0xffffffffffffdf33; }
1 ntkrnlpa!IofCallDriver[0x804EF1A0] -> \Device\Harddisk0\DR0[0x85356AB8]
3 CLASSPNP[0xF759105B] -> ntkrnlpa!IofCallDriver[0x804EF1A0] -> \Device\00000087[0x853779E8]
5 ACPI[0xF73A7620] -> ntkrnlpa!IofCallDriver[0x804EF1A0] -> [0x85384D98]
[0x84D9E5A8] -> IRP_MJ_CREATE -> 0x84A50EC5
kernel: MBR read successfully
_asm { XOR DI, DI; MOV SI, 0x200; MOV SS, DI; MOV SP, 0x7a00; MOV BX, 0x7a0; MOV CX, SI; MOV DS, BX; MOV ES, BX; REP MOVSB ; JMP FAR 0x7a0:0x5f; }
detected disk devices:
\Device\Ide\IdeDeviceP4T0L0-16 -> \??\IDE#DiskST3250824A______________________________3.AAE___#5&2d890159&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x84A50AEA
user & kernel MBR OK
sectors 488397166 (+255): user != kernel
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 13:32:05.71 ===============

Blade81

2011-04-27, 10:08

Hi,

1. Download TDSSKiller (http://support.kaspersky.com/downloads/utils/tdsskiller.zip) and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
2. Execute the file TDSSKiller.exe.
3. Click Start Scan. If threats are found, select cure and click Continue (tool may prompt for a reboot).
4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format) + fresh dds logs.

dlee1964

2011-04-30, 03:25

Thanks! Attached are the new logs, etc.

Blade81

2011-04-30, 11:17

Hi

Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link (http://www.bleepingcomputer.com/forums/topic114351.html)
Remember to re-enable them afterwards.

Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

Blade81

2011-05-06, 19:10

Due to inactivity, this thread will now be closed.

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.