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View Full Version : Help no audio or internet on laptop and 0x07b error on desktop.



HelpmepleaseNoAudio
2011-05-01, 21:35
I am sorry for the inconvenience but I have tryed everything and my laptop has been without sound or internet access for years.

My Desktop has a 0x07b error with (0x87008BA0, 0xC000003A , 0x00000000, 0x00000000)


Here is the hijack this for my laptop which will not boot system restore despite having removed multiple viruses such as virtumonde... I feel like such a loser (even though I probably am :( ) please help.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:14, on 5/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\windows\Explorer.EXE
C:\Program Files\Micro Innovations\Optical Wheel mouse\mouse32a.exe
C:\Program Files\RAM Idle LE\RAM_XP.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\windows\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\windows\system32\rundll32.exe
E:\SUPERAntiSpyware.exe
E:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.net/toolbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/a/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (disabled by BHODemon)
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {522cfc98-d6e1-4386-b5d1-148bd4542fff} - C:\windows\system32\etbwgmu.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Micro Innovations\Optical Wheel mouse\mouse32a.exe
O4 - HKLM\..\Run: [RAM Idle Professional] C:\Program Files\RAM Idle LE\RAM_XP.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1199049724\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-21-1644491937-706699826-1343024091-1003\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-1644491937-706699826-1343024091-1003\..\Run: [RecordNow!] (User '?')
O4 - HKUS\S-1-5-21-1644491937-706699826-1343024091-1003\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User '?')
O4 - S-1-5-21-1644491937-706699826-1343024091-1003 Startup: TA_Start.lnk = C:\WINDOWS\system32\dwdsrngt.exe (User '?')
O4 - Startup: TA_Start.lnk = C:\WINDOWS\system32\dwdsrngt.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\windows\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\windows\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\windows\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\windows\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\2381153.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL (file missing)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O21 - SSODL: nRSOJUlMEBJ - {0D5382AA-A7F9-2800-9F22-8374503FC427} - C:\windows\system32\vqui.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\windows\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\windows\system32\browseui.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Application Management (AppMgmt) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Windows Audio (AudioSrv) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: Computer Browser (Browser) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Cryptographic Services (CryptSvc) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: DHCP Client (Dhcp) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Logical Disk Manager (dmserver) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: DNS Client (Dnscache) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Wired AutoConfig (Dot3svc) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Extensible Authentication Protocol Service (EapHost) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Error Reporting Service (ERSvc) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: COM+ Event System (EventSystem) - Unknown owner - C:\WINDOWS\system32\svchost.exe (file missing)
O23 - Service: Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: Help and Support (helpsvc) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Health Key and Certificate Management Service (hkmsvc) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Server (lanmanserver) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Workstation (lanmanworkstation) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: TCP/IP NetBIOS Helper (LmHosts) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Network Access Protection Agent (napagent) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Network Connections (Netman) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Network Location Awareness (NLA) (Nla) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Removable Storage (NtmsSvc) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: SAP Agent (NwSapAgent) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Remote Access Auto Connection Manager (RasAuto) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Remote Access Connection Manager (RasMan) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Secondary Logon (seclogon) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: System Event Notification (SENS) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) (SharedAccess) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Shell Hardware Detection (ShellHWDetection) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: System Restore Service (srservice) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: SSDP Discovery Service (SSDPSRV) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Windows Image Acquisition (WIA) (stisvc) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Telephony (TapiSrv) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Terminal Services (TermService) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Themes - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Universal Plug and Play Device Host (upnphost) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Windows Time (W32Time) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: WebClient - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Windows Management Instrumentation (winmgmt) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Portable Media Serial Number Service (WmdmPmSN) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Security Center (wscsvc) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\windows\system32\svchost.exe (file missing)
O23 - Service: Wireless Zero Configuration (WZCSVC) - Unknown owner - C:\windows\System32\svchost.exe (file missing)
O23 - Service: Network Provisioning Service (xmlprov) - Unknown owner - C:\windows\System32\svchost.exe (file missing)

--
End of file - 13883 bytes

tashi
2011-05-02, 00:11
Hello HelpmepleaseNoAudio,

In case you missed it please see the FAQ which also includes guidelines for this forum and instructions in post #2 on how to provide preliminary "DDS" logs used for analysis.
"BEFORE You POST"(Please read this Procedure Before Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Then start a new topic providing the DDS logs as shown in that sticky and a volunteer analyst will advise you when available. :)

Best regards.