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New to Spybot S&D, encountered Problems :( Please help.

T

tikigirl

New member
A friend recommended I use Spybot to keep my computer running clean & updated, and shared how donations are accepted, etc. I'm not a computer genius, but seem to do pretty well. I completed the tutorial, and as recommended immunized before doing the system scan. Everything went great last month. My computer ran better than it ever has. Yesterday, I performed a scan and approx. 8 "RED" attacks were shown. I selected remove threats when it finished. Now my entire desktop is changed, almost all of my programs are not visible upon selecting "all programs"; I can't find my defragmentation or other system tools, etc. It's all totally changed, although I can get online. I went to "restore" and selected all the items removed yesterday, and it will not allow me to restore. :confused: I must have done something wrong, as S&D worked wonderfully the first time I used it. I found it very easy to use.

If someone can give me some advice in "layman's terms", I would greatly appreciate it. Thanks so much for your help. Tracy :thanks:
 
Hello. :)
It might be helpful to see what Spybot fixed,so could you open Spybot,click Mode up top,select Advanced mode,(if a warning window comes up,please select "Yes"),then click Tools,View Reports,then click View Previous Reports.

The Spybot logfiles are dated(Checks.yymmdd-hhmm or Fixes.yymmdd-hhmm).Please select the Spybot Fixes logfile with the date from yesterday and doubleclick it.It should open in the Spybot window.Rightclick somewhere in that window,and select "Select All".Then rightclick again,select Copy,then Paste the logfile here in a reply.
 
New to Spybot S&D, encountered problems.

Zenobia said:
Hello. :)
It might be helpful to see what Spybot fixed,so could you open Spybot,click Mode up top,select Advanced mode,(if a warning window comes up,please select "Yes"),then click Tools,View Reports,then click View Previous Reports.

The Spybot logfiles are dated(Checks.yymmdd-hhmm or Fixes.yymmdd-hhmm).Please select the Spybot Fixes logfile with the date from yesterday and doubleclick it.It should open in the Spybot window.Rightclick somewhere in that window,and select "Select All".Then rightclick again,select Copy,then Paste the logfile here in a reply.
Click to expand...

I responded with the files, in the email I recieved from you. I hope you get my response. I didn't realize I could respond directly to the forum. Would that be safe to list all that information on a public forum ? I wasn't sure and wanted to be careful. Thanks so much for your help :)
 
Hi Zenobia.. I'm new so I assumed the email was from you. It probably was from team spybot, sending along your post to my thread from 6/7/11 in the form of an email. If you can help, I'd really appreciate it. Tracy
 
If you're receiving help via email from a Team Spybot member,then it's best if you stick with that,so things don't become confusing.Good luck. :)
 
Hi Zenobia and tikigirl,

It does appear tikigirl may be subscribed to this topic and once receiving notification that Zenobia had posted a response instead of replying in topic tikigirl has then forwarded that notification email to the Team.

Along with her response and the log/s you requested to be posted into this thread. :wink:

Subscriptions Members can keep track of their threads and choose how to be notified about updates.
 
Thanks Tashi

tashi said:
Hi Zenobia and tikigirl,

It does appear tikigirl may be subscribed to this topic and once receiving notification that Zenobia had posted a response instead of replying in topic tikigirl has then forwarded that notification email to the Team.

Along with her response and the log/s you requested to be posted into this thread. :wink:

Subscriptions Members can keep track of their threads and choose how to be notified about updates.
Click to expand...

Yes, Tashi, you have everything correct....I requested getting notifications when someone posts a response to my question. I am just getting used to the site and who is who (Team Spybot members), etc. Did you or another team member receive the log information I accidently sent via email to the team (thinking it was going to Zenobia) ? I really hope someone can help me with my problem, Team Spybot or Zenobia. Thanks very much for your help (and patience). Sincerely
 
Hello tikigirl,
tikigirl said:
Yes, Tashi, you have everything correct....I requested getting notifications when someone posts a response to my question. I am just getting used to the site and who is who (Team Spybot members), etc. Did you or another team member receive the log information I accidently sent via email to the team (thinking it was going to Zenobia) ? I really hope someone can help me with my problem, Team Spybot or Zenobia. Thanks very much for your help (and patience). Sincerely
Click to expand...
As we receive a lot of mail, it might be best to follow through in this topic please. :)

Zenobia said:
Hello. :)
It might be helpful to see what Spybot fixed,so could you open Spybot,click Mode up top,select Advanced mode,(if a warning window comes up,please select "Yes"),then click Tools,View Reports,then click View Previous Reports.

The Spybot logfiles are dated(Checks.yymmdd-hhmm or Fixes.yymmdd-hhmm).Please select the Spybot Fixes logfile with the date from yesterday and doubleclick it.It should open in the Spybot window.Rightclick somewhere in that window,and select "Select All".Then rightclick again,select Copy,then Paste the logfile here in a reply.
Click to expand...

Cheers.
 
It does appear tikigirl may be subscribed to this topic and once receiving notification that Zenobia had posted a response instead of replying in topic tikigirl has then forwarded that notification email to the Team.

Along with her response and the log/s you requested to be posted into this thread.
Click to expand...
Aha,gotcha.Thanks,tashi. :)

Hi,tikigirl.
There shouldn't be anything personally identifiable in a Spybot log,so it's safe to post it here. :)
 
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