View Full Version : jack&Jill, I'm still having issues w/ie, and window's update
Jack&Jill. Hi. in the previous thread, i was still working on getting the computer protected..... and then you wrote: As your problems appear to have been resolved, this topic is now closed.
:
This does not seem to be the case: 1st, when I am trying to do the windows updates, the computer stops working and after several hours the only way to shut it down is to switch users and then turn off computer. I'm not even sure if the updates are working. Also, i needed to have microsoft office 2010 for school, which they supplied with authorization and download key, and here again when i go to install, it stops in the middle and for several hours, then i have to switch users to shut down.(I did fully uninstall all other versions of Microsoft office, or so I though) I was finally able to download microsoft office, and open all the programs, but when I go to save, it does not let me save....it just stops working and then does a forced shutdown, and also it won't let me add pictures.
When using internet explorer and i have more than 2 or more tabs up, or the system seams to stop functioning.
I was able to get winpatrol loaded on the machine (step 4--from the last fix).
The computer does take a little longer to boot up (2 min). And especially internet explorer takes 2-4 min to boot up. Am I doing something wrong? I would apparecate any additional help!
Thank you for any help.........Oh thank you, I did donate. you guys do great work, and i belive any support i can give back is not near enough compensation to all you tech's and all your help and guidence to keep us safe out there!:thanks:!!
http://forums.spybot.info/showthread.php?p=406787#post406787
Jack&Jill
2011-06-08, 16:32
Hello jhawke :),
Your last thread was closed after my usual practice of 3 days without any reply, but no problem for me to take a look if you still experience some problems.
Thank you for any help.........Oh thank you, I did donate. you guys do great work, and i belive any support i can give back is not near enough compensation to all you tech's and all your help and guidence to keep us safe out there!!! Thanks and you are welcome.
About Microsoft Office, I thought you did not touch it. It was uninstalled?
What you have just described appears to be abnormal. Please rerun DDS and post back DDS.txt.
--------------------
Please download MiniToolBox© by farbar and save it to your desktop. Click here. (http://download.bleepingcomputer.com/farbar/MiniToolBox.exe)
Double click on MiniToolBox.exe to run it.
Please check (tick) the following options:
List last 10 Event Viewer Errors
List Users, Partitions and Memory size.
Click on the GO button. A log will open.
Please post the contents of this log. It can also be found on the desktop as Result.txt.
--------------------
Please post back:
1. fresh DDS.txt
2. MiniToolBox log
Thanks again for having a look at this. I can't say it enough that I do appreciate the help!:)
I wasn't going to touch the microsoft office, but School suggested that I put the new one on. So I uninstalled the one that I had. Downloaded the one from the School store, and installed Microsoft Office 10, per the directions from School.
Here is the MinitoolBox result & The DDS,
Thanks again. J Hawke
MiniToolBox by Farbar
Ran by debbi (administrator) on 08-06-2011 at 21:41:56
Microsoft Windows XP Service Pack 3 (X86)
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (06/08/2011 09:31:01 PM) (Source: Microsoft Office 14) (User: )
Description: EventType officelifeboathang, P1 mspub.exe, P2 14.0.5126.5000, P3 ntdll.dll, P4 5.1.2600.6055, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 officelifeboathang0, P10 officelifeboathang1.
Error: (06/08/2011 09:30:13 PM) (Source: Microsoft Office 14) (User: )
Description: EventType officelifeboathang, P1 mspub.exe, P2 14.0.5126.5000, P3 ntdll.dll, P4 5.1.2600.6055, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 officelifeboathang0, P10 officelifeboathang1.
Error: (06/08/2011 09:15:04 PM) (Source: Microsoft Office 14) (User: )
Description: EventType officelifeboathang, P1 winword.exe, P2 14.0.5123.5000, P3 ntdll.dll, P4 5.1.2600.6055, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 officelifeboathang0, P10 officelifeboathang1.
Error: (06/07/2011 10:39:05 AM) (Source: Application Error) (User: )
Description: Faulting application mbamgui.exe, version 1.51.0.38, faulting module mbamgui.exe, version 1.51.0.38, fault address 0x000113c7.
Processing media-specific event for [mbamgui.exe!ws!]
Error: (06/06/2011 10:30:39 PM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.
Error: (06/06/2011 10:22:59 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.
Error: (06/06/2011 10:22:57 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.
Error: (06/06/2011 10:22:56 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (06/06/2011 10:22:54 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (06/06/2011 10:21:29 PM) (Source: Application Error) (User: )
Description: Fault bucket -1987123611.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.
System errors:
=============
Error: (06/08/2011 09:38:02 PM) (Source: 0) (User: )
Description:
Error: (06/08/2011 09:38:02 PM) (Source: 0) (User: )
Description:
Error: (06/07/2011 08:01:05 PM) (Source: 0) (User: )
Description:
Error: (06/07/2011 08:01:05 PM) (Source: 0) (User: )
Description:
Error: (06/07/2011 06:15:28 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Error: (06/07/2011 06:15:12 PM) (Source: Service Control Manager) (User: )
Description: The iPod Service service terminated unexpectedly. It has done this 1 time(s).
Error: (06/07/2011 06:15:08 PM) (Source: Service Control Manager) (User: )
Description: The Ati HotKey Poller service terminated unexpectedly. It has done this 1 time(s).
Error: (06/07/2011 05:50:51 PM) (Source: 0) (User: )
Description:
Error: (06/07/2011 05:50:51 PM) (Source: 0) (User: )
Description:
Error: (06/07/2011 05:48:55 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x800706ba: Update for Microsoft OneNote 2010 (KB2493983), 32-Bit Edition.
Microsoft Office Sessions:
=========================
Error: (06/08/2011 09:31:01 PM) (Source: Microsoft Office 14)(User: )
Description: officelifeboathangmspub.exe14.0.5126.5000ntdll.dll5.1.2600.6055NILNILNILNILNILNIL
Error: (06/08/2011 09:30:13 PM) (Source: Microsoft Office 14)(User: )
Description: officelifeboathangmspub.exe14.0.5126.5000ntdll.dll5.1.2600.6055NILNILNILNILNILNIL
Error: (06/08/2011 09:15:04 PM) (Source: Microsoft Office 14)(User: )
Description: officelifeboathangwinword.exe14.0.5123.5000ntdll.dll5.1.2600.6055NILNILNILNILNILNIL
Error: (06/07/2011 10:39:05 AM) (Source: Application Error)(User: )
Description: mbamgui.exe1.51.0.38mbamgui.exe1.51.0.38000113c7
Error: (06/06/2011 10:30:39 PM) (Source: SecurityCenter)(User: )
Description:
Error: (06/06/2011 10:22:59 PM) (Source: Application Hang)(User: )
Description: 1180947459
Error: (06/06/2011 10:22:57 PM) (Source: Application Hang)(User: )
Description: 1180947459
Error: (06/06/2011 10:22:56 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
Error: (06/06/2011 10:22:54 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
Error: (06/06/2011 10:21:29 PM) (Source: Application Error)(User: )
Description: -1987123611
========================= End of Event log errors =========================
========================= Memory info: ====================================
Percentage of memory in use: 40%
Total physical RAM: 1501.9 MB
Available physical RAM: 901.11 MB
Total Pagefile: 2072.59 MB
Available Pagefile: 1594.55 MB
Total Virtual: 2047.88 MB
Available Virtual: 1995.76 MB
======================= Partitions: =======================================
1 Drive c: () (Fixed) (Total:74.46 GB) (Free:60.07 GB) NTFS
================= Users: ==================================================
User accounts for \\DEBBIHOME
-------------------------------------------------------------------------------
Administrator debbi Guest
HelpAssistant J SUPPORT_388945a0
TERRY
The command completed successfully.
================= End of Users ============================================
.
DDS (Ver_2011-06-03.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by debbi at 21:38:52 on 2011-06-08
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1502.939 [GMT -7:00]
.
AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.safer-networking.org/en/home/index.html
mSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {4F29DE54-5EB7-4D76-B610-A86B5CD2A234} - hxxp://archives.gametap.com/static/cab_headless/GameTapWebPlayer.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1304568629125
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos-beta/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{01DB765E-FA8F-4D7E-87C2-B28840ECECB9} : DhcpNameServer = 192.168.0.1 205.171.3.25
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\docume~1\debbi\locals~1\applic~1\skype\shared\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 atiide;atiide;c:\windows\system32\drivers\atiide.sys [2007-4-6 3456]
R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-5-31 11608]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-5-31 136360]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-5-31 269480]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-5-31 61960]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-5-20 366640]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-5-20 22712]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-5-30 136176]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2010-3-25 30969208]
S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2009-12-18 20480]
S3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2.sys [2009-12-18 174720]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 PTDMBus;PANTECH USB Modem Composite Device Driver ;c:\windows\system32\drivers\PTDMBus.sys [2009-12-19 55056]
S3 PTDMMdm;PANTECH USB Modem Drivers ;c:\windows\system32\drivers\PTDMMdm.sys [2009-12-19 160912]
S3 PTDMVsp;PANTECH USB Modem Serial Port ;c:\windows\system32\drivers\PTDMVsp.sys [2009-12-19 160912]
S3 PTDMWFLT;PTDMWWAN Filter Driver;c:\windows\system32\drivers\PTDMWFLT.sys [2009-12-19 13456]
S3 PTDMWWAN;PANTECH USB Modem WWAN Driver;c:\windows\system32\drivers\PTDMWWAN.sys [2009-12-19 118800]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2011-6-2 27064]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-5-25 32408]
S4 iComment Upgrade Service;iComment Upgrade Service;"c:\program files\icomment 2.1.22\upgradeservice.exe" --> c:\program files\icomment 2.1.22\UpgradeService.exe [?]
.
=============== Created Last 30 ================
.
2011-06-09 03:45:51 -------- d-----w- c:\program files\iPod
2011-06-07 05:13:47 -------- d-----w- c:\program files\Microsoft Synchronization Services
2011-06-07 05:13:10 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition
2011-06-07 05:13:10 -------- d-----w- c:\documents and settings\all users\Microsoft
2011-06-07 05:11:33 -------- d-----w- c:\program files\Microsoft Visual Studio 8
2011-06-07 05:09:14 -------- d-----w- c:\program files\Microsoft Analysis Services
2011-06-07 05:08:57 -------- d-----w- c:\windows\SHELLNEW
2011-06-07 04:49:25 -------- d-----w- c:\documents and settings\all users\application data\QB9 S.R.L
2011-06-07 04:48:53 -------- d-----w- c:\program files\Elements
2011-06-07 04:43:00 -------- d-----w- C:\Documents%20and%20Settings
2011-06-06 05:50:49 -------- d-----w- c:\program files\Windows Media Connect 2
2011-06-06 05:11:53 -------- d-----w- c:\documents and settings\debbi\local settings\application data\Microsoft Help
2011-06-06 02:44:42 -------- d-----w- C:\a4fe2c34c9ba0b5a226559b449
2011-06-06 02:35:32 -------- d-----w- c:\program files\Bonjour
2011-06-05 22:04:25 -------- d-----w- c:\windows\system32\XPSViewer
2011-06-05 22:03:59 89088 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll
2011-06-05 22:03:45 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2011-06-05 22:03:45 597504 ------w- c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2011-06-05 22:03:45 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2011-06-05 22:03:45 575488 ------w- c:\windows\system32\xpsshhdr.dll
2011-06-05 22:03:45 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll
2011-06-05 22:03:45 1676288 ------w- c:\windows\system32\xpssvcs.dll
2011-06-05 22:03:45 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll
2011-06-05 22:03:45 117760 ------w- c:\windows\system32\prntvpt.dll
2011-06-05 22:03:44 -------- d-----w- C:\6572808a188b8148130407e4e5ac
2011-06-05 22:00:18 -------- d-----w- C:\85ba2023148503560a5ab84735ce
2011-06-05 22:00:14 -------- d-----w- C:\747bd071267b48e86f53c0edf4
2011-06-05 04:34:47 -------- d-----w- C:\Temp
2011-06-05 01:14:38 -------- d-----w- C:\downloads
2011-06-04 21:52:19 -------- d-----w- c:\program files\GameTap Web Player
2011-06-04 21:25:54 -------- d-----w- c:\documents and settings\debbi\application data\WinPatrol
2011-06-04 21:25:46 -------- d-----w- c:\program files\BillP Studios
2011-06-04 21:25:46 -------- d-----w- c:\documents and settings\all users\application data\InstallMate
2011-06-04 20:33:23 7680 ------w- c:\windows\system32\dllcache\iecompat.dll
2011-06-03 16:50:11 -------- d-sha-r- C:\cmdcons
2011-06-03 05:22:23 -------- d-----w- c:\documents and settings\debbi\local settings\application data\VS Revo Group
2011-06-03 05:22:18 27064 ----a-w- c:\windows\system32\drivers\revoflt.sys
2011-06-03 04:57:16 -------- d-----w- c:\program files\VS Revo Group
2011-06-01 03:52:19 -------- d-----w- c:\documents and settings\debbi\application data\Avira
2011-06-01 02:08:53 -------- d-----w- c:\documents and settings\all users\application data\Big Fish Games
2011-06-01 02:08:48 -------- d-----w- c:\program files\bfgclient
2011-06-01 02:08:30 -------- d-----w- c:\documents and settings\all users\application data\BigFishGamesCache
2011-06-01 01:05:59 61960 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2011-06-01 01:05:58 -------- d-----w- c:\program files\Avira
2011-06-01 01:05:58 -------- d-----w- c:\documents and settings\all users\application data\Avira
2011-05-31 19:24:46 274288 ----a-w- c:\windows\system32\mucltui.dll
2011-05-31 19:24:46 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2011-05-30 22:51:26 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-05-30 22:51:25 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-05-30 22:27:49 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software
2011-05-20 21:43:43 -------- d-----w- c:\documents and settings\debbi\application data\Malwarebytes
2011-05-20 21:43:38 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-20 21:43:38 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-05-20 21:43:35 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-20 21:43:35 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-16 01:04:44 -------- d-----w- c:\windows\system32\LogFiles
.
==================== Find3M ====================
.
2011-04-06 23:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll
2011-04-06 23:20:16 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2011-04-06 23:20:16 197920 ----a-w- c:\windows\system32\dnssdX.dll
2011-04-06 23:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe
2011-03-11 14:10:38 471552 ----a-w- c:\windows\apppatch\aclayers.dll
.
============= FINISH: 21:39:51.32 ===============
Jack&Jill
2011-06-09, 09:34
Hello jhawke :),
Please answer the following questions. They will help in identifying and troubleshooting your problem.
Are the Windows Updates for Microsoft Office only?
Are you updating before or after you uninstalled the original Office and before or after you installed the newer one?
Did you have Skype running when you are running Office applications?
What toolbars or Add-ons do you have on Internet Explorer?
--------------------
Do an online scan with BitDefender QuickScan.
Please be patient as scanning may take some time. If you have problem running the scan, you might want to disable any real time protection that you have.
Click here (http://quickscan.bitdefender.com/) to go to BitDefender QuickScan page.
For Firefox users:
Click on Free Scan Now. You will be prompted to install a plug-in. Please Allow.
A Software Installation window will appear. Click Install Now and the plugin will be installed as an Add-on.
Restart Firefox when done. Go back to the BitDefender QuickScan page again and click on Free Scan Now and proceed accordingly.
For Internet Explorer users:
Click on Free Scan Now. You will be prompted to install an ActiveX control. Please install.
The page will refresh. Click on Free Scan Now again and proceed accordingly.
When scan has completed, click on View report and a Notepad log shall open.
If there are any infections found, you will get a warning and the link to the report will be displayed as the number of infections. Click on it.
Post back the contents of this report. It can also be found at C:\Documents and Settings\<username>\Application Data\QuickScan, <username> is the Windows log-in name.
--------------------
Please post back:
1. the answers to my questions
2. the BitDefender quickscan result
Hi Jack&Jill
I did get the Microsoft updates to install, although I had to do them one at a time. it still jammed on the Security update, and the .net framework update, and a couple of the office updates, but when I went to shut down the computer, it asked to not turn the power off while it installed the updates, it ran for about 1 hr and then turned off. when I turned the computer back on, there were more updates to install....
Here are the answers:
1. Are the Windows Updates for Microsoft Office only?
No,not only... they included
Security Update for Windows XP (KB963093
Security Update for Microsoft .NET Framework 4 on Windows XP,
Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2446708
Windows Search 4.0 for Windows XP (KB940157)
Microsoft .NET Framework 4 Client Profile for Windows XP x86 (KB982670
Update for Microsoft OneNote 2010 (KB2493983), 32-Bit Edition
Update for Outlook Social Connector 2010 (KB2441641), 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2289161), 32-Bit Edition
Security Update for Microsoft Excel 2010 (KB2466146), 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2345000), 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2289078), 32-Bit Edition
Update for Microsoft Office 2010 (KB2202188), 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2409055), 32-Bit Edition
Definition Update for Microsoft Office 2010 (KB982726), 32-Bit Edition
Update for Outlook Social Connector 2010 (KB2441641), 32-Bit Edition**Failed
Update for Microsoft Office 2010 File Validation (KB2413186), 32-Bit Edition **Failed
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP (KB954154)
Security Update for Windows XP (KB975558
Security Update for Windows XP (KB2378111)
Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB954155)
Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP3 (KB978695)
Security Update for Windows XP Service Pack 3 (KB973540)
Security Update for Windows XP Service Pack 3 (KB952069)
Update for Root Certificates [March 2011] (KB931125)
Windows Media Player 11
Update for Windows XP (KB961118
Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Windows Server 2003,
Windows Vista, Windows Server 2008 x86 (KB2416473)
and more.....
2 Are you updating before or after you uninstalled the original Office
and before or after you installed the newer one?
the updates were done after the uninstall of the old, and after the install of the new
3) Did you have Skype running when you are running Office applications?
No, skype wasn't running (unless it loads in the background). I did not select it to run.
4) What toolbars or Add-ons do you have on Internet Explorer?
toolbars: standard that are with IE: Menu, command,Status
Add-Ons: This is what shows in my "manage Add-ons" Toolbars & Extensions show all add-ons
Adobe Systems, Inc
Adobe PDF Link Helper
Adobe PDF Reader
Shockwave Flash Object
Apple Inc
Quick Time Object
Quick Time Object
ITunesDetector Class
(not Verified) Metaboli
Game Tap Player
Not Verificed - Sonic Solutions
Drive letter access (sonic Solutions)
Microsoft Corporation
Groove GFS Browser Helper
Office Document CDache Handler
Groove Folder Synchronization
XML DOM Document
Microsfot shell U1 Hekper
Windows Media Player
XML DOM Document 6.0
Free Threaded SML DOM Doc...
XSL Template 6.0
XML DOM Document 3.0
XML HTTP 6.0
NameCtrl Class
Sun Microsystems, Inc.
Java Plug-in 2 SSV Helper
JQSIEStartDetectorimpl Class (sun microsystems, Inc)
Java Plug-In 1.6.0_25
Java Plug-In 1.6.0_25
Java SE Runtime Environ...
Deployment Toolkit
Not Available
Send to OneNote
OneNote Linked Notes
Diagnose Connection Problem...
Windows Messenger
Here is the BitDefender Report
QuickScan Beta 32-bit v0.9.9.96
-------------------------------
Scan date: Thu Jun 09 22:16:17 2011
Machine ID: E4F653B9
No infection found.
-------------------
Processes
---------
WinPatrol Monitor 416 C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
AntiVir Desktop 404 C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
AntiVir Desktop 600 C:\Program Files\Avira\AntiVir Desktop\avguard.exe
AntiVir Desktop 1356 C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
AntiVir Desktop 1624 C:\Program Files\Avira\AntiVir Desktop\sched.exe
ATI External Event Utility for Windows 920 C:\WINDOWS\system32\ati2evxx.exe
ATI External Event Utility for Windows 1432 C:\WINDOWS\system32\ati2evxx.exe
Bonjour 860 C:\Program Files\Bonjour\mDNSResponder.exe
Cyberlink PowerCinema 3.0 284 C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
Drive Letter Access Component 292 C:\WINDOWS\system32\DLA\DLACTRLW.EXE
iTunes 2972 C:\Program Files\iPod\bin\iPodService.exe
iTunes 460 C:\Program Files\iTunes\iTunesHelper.exe
Java(TM) Platform SE 6 U25 1832 C:\Program Files\Java\jre6\bin\jqs.exe
Java(TM) Platform SE Auto Updater 2 0 304 C:\Program Files\Common Files\Java\Java Update\jusched.exe
Malwarebytes' Anti-Malware 376 C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
Malwarebytes' Anti-Malware 1912 C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
Microsoft® Office 2600 C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
Microsoft® Windows® Operating System 4004 C:\WINDOWS\system32\notepad.exe
Microsoft® Windows® Operating System 3568 C:\WINDOWS\system32\searchfilterhost.exe
Microsoft® Windows® Operating System 3524 C:\WINDOWS\system32\searchprotocolhost.exe
Microsoft® Windows® Operating System 1548 C:\WINDOWS\system32\spoolsv.exe
MobileDeviceService 608 C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(verified) Microsoft® Windows® Operating System 2012 C:\WINDOWS\explorer.exe
(verified) Microsoft® Windows® Operating System 3556 C:\WINDOWS\system32\alg.exe
(verified) Microsoft® Windows® Operating System 624 C:\WINDOWS\system32\csrss.exe
(verified) Microsoft® Windows® Operating System 708 C:\WINDOWS\system32\lsass.exe
(verified) Microsoft® Windows® Operating System 1720 C:\WINDOWS\system32\searchindexer.exe
(verified) Microsoft® Windows® Operating System 696 C:\WINDOWS\system32\services.exe
(verified) Microsoft® Windows® Operating System 576 C:\WINDOWS\system32\smss.exe
(verified) Microsoft® Windows® Operating System 1140 C:\WINDOWS\system32\svchost.exe
(verified) Microsoft® Windows® Operating System 1044 C:\WINDOWS\system32\svchost.exe
(verified) Microsoft® Windows® Operating System 1688 C:\WINDOWS\system32\svchost.exe
(verified) Microsoft® Windows® Operating System 940 C:\WINDOWS\system32\svchost.exe
(verified) Microsoft® Windows® Operating System 2428 C:\WINDOWS\system32\svchost.exe
(verified) Microsoft® Windows® Operating System 1232 C:\WINDOWS\system32\svchost.exe
(verified) Microsoft® Windows® Operating System 1336 C:\WINDOWS\system32\svchost.exe
(verified) Microsoft® Windows® Operating System 1164 C:\WINDOWS\system32\svchost.exe
(verified) Microsoft® Windows® Operating System 652 C:\WINDOWS\system32\winlogon.exe
(verified) Windows® Internet Explorer 3716 C:\Program Files\Internet Explorer\iexplore.exe
(verified) Windows® Internet Explorer 3720 C:\Program Files\Internet Explorer\iexplore.exe
(verified) Windows® Internet Explorer 3784 C:\Program Files\Internet Explorer\iexplore.exe
(verified) Windows® Internet Explorer 2340 C:\Program Files\Internet Explorer\iexplore.exe
Network activity
----------------
Process iexplore.exe (2340) connected on port 80 (HTTP) --> 67.148.71.9
Process iexplore.exe (2340) connected on port 80 (HTTP) --> 67.148.71.8
Process iexplore.exe (2340) connected on port 80 (HTTP) --> 67.148.71.9
Process iexplore.exe (2340) connected on port 80 (HTTP) --> 74.125.155.102
Process iexplore.exe (2340) connected on port 80 (HTTP) --> 67.148.71.9
Process iexplore.exe (2340) connected on port 80 (HTTP) --> 69.171.224.41
Process iexplore.exe (2340) connected on port 80 (HTTP) --> 67.148.71.9
Process svchost.exe (1044) listens on ports: 135 (RPC)
Process svchost.exe (1336) listens on ports: 2869 (SSDP event notification, UPNP)
Autoruns and critical files
---------------------------
WinPatrol Monitor C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
Adobe Acrobat C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe
Adobe Reader and Acrobat Manager C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
AntiVir Desktop C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
Apple Software Update C:\Program Files\Apple Software Update\SoftwareUpdate.exe
ATI External Event Utility for Windows C:\WINDOWS\system32\Ati2evxx.dll
Cyberlink PowerCinema 3.0 C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
Drive Letter Access Component C:\WINDOWS\system32\DLA\DLACTRLW.EXE
iTunes C:\Program Files\iTunes\iTunesHelper.exe
Java(TM) Platform SE Auto Updater 2 0 C:\Program Files\Common Files\Java\Java Update\jusched.exe
Malwarebytes' Anti-Malware C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
Microsoft Office 2010 C:\Program Files\Microsoft Office\Office14\BCSSync.exe
Microsoft Office 2010 C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
Microsoft® Windows® Operating System C:\Program Files\Windows Desktop Search\WindowsSearch.exe
Microsoft® Windows® Operating System C:\WINDOWS\system32\BROWSEUI.dll
Microsoft® Windows® Operating System C:\WINDOWS\system32\CRYPT32.dll
Microsoft® Windows® Operating System C:\WINDOWS\system32\cryptnet.dll
Microsoft® Windows® Operating System C:\WINDOWS\system32\cscdll.dll
Microsoft® Windows® Operating System C:\WINDOWS\System32\dimsntfy.dll
Microsoft® Windows® Operating System C:\WINDOWS\System32\logon.scr
Microsoft® Windows® Operating System C:\WINDOWS\system32\SHELL32.dll
Microsoft® Windows® Operating System C:\WINDOWS\system32\upnpui.dll
Microsoft® Windows® Operating System c:\windows\system32\userinit.exe
Microsoft® Windows® Operating System C:\WINDOWS\system32\WlNotify.dll
Windows® Search c:\program files\windows desktop search\msnlnamespacemgr.dll
(verified) Google Update C:\Program Files\Google\Update\GoogleUpdate.exe
(verified) Microsoft Genuine Advantage C:\WINDOWS\system32\WgaLogon.dll
(verified) Microsoft® Windows® Operating System C:\WINDOWS\system32\logonui.exe
(verified) Microsoft® Windows® Operating System C:\WINDOWS\system32\sclgntfy.dll
(verified) Microsoft® Windows® Operating System C:\WINDOWS\system32\stobject.dll
(verified) Microsoft® Windows® Operating System C:\WINDOWS\system32\WPDShServiceObj.dll
(verified) Windows® Internet Explorer C:\WINDOWS\system32\msfeedssync.exe
(verified) Windows® Internet Explorer C:\WINDOWS\system32\webcheck.dll
Browser plugins
---------------
AcroIEHelperShim Library C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
Adobe Acrobat C:\Program Files\Internet Explorer\plugins\nppdf32.dll
BitDefender QuickScan C:\WINDOWS\Downloaded Program Files\qsax.dll
Bonjour C:\Program Files\Bonjour\mdnsNSP.dll
Drive Letter Access Component c:\windows\system32\dla\dlashx_w.dll
ExentCtl Module C:\WINDOWS\Downloaded Program Files\ExentCtl.ocx
InstallShield Update Service C:\WINDOWS\Downloaded Program Files\isusweb.dll
Java(TM) Platform SE 6 U25 C:\Program Files\Java\jre6\bin\jp2ssv.dll
Java(TM) Platform SE 6 U25 C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll
Java(TM) Platform SE 6 U25 C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
Microsoft Office 2010 C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
Microsoft Office 2010 C:\Program Files\Microsoft Office\Office14\NPAUTHZ.DLL
Microsoft Office 2010 C:\Program Files\Microsoft Office\Office14\NPSPWRAP.DLL
Microsoft Office 2010 C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
Microsoft® Windows® Operating System C:\WINDOWS\System32\mswsock.dll
Microsoft® Windows® Operating System C:\WINDOWS\system32\rsvpsp.dll
Microsoft® Windows® Operating System C:\WINDOWS\System32\winrnr.dll
npitunes.dll C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll
QuickTime Plug-in 7.6.9 C:\Program Files\Internet Explorer\plugins\npqtplugin.dll
QuickTime Plug-in 7.6.9 C:\Program Files\Internet Explorer\plugins\npqtplugin2.dll
QuickTime Plug-in 7.6.9 C:\Program Files\Internet Explorer\plugins\npqtplugin3.dll
QuickTime Plug-in 7.6.9 C:\Program Files\Internet Explorer\plugins\npqtplugin4.dll
QuickTime Plug-in 7.6.9 C:\Program Files\Internet Explorer\plugins\npqtplugin5.dll
QuickTime Plug-in 7.6.9 C:\Program Files\Internet Explorer\plugins\npqtplugin6.dll
QuickTime Plug-in 7.6.9 C:\Program Files\Internet Explorer\plugins\npqtplugin7.dll
Silverlight Plug-In c:\Program Files\Microsoft Silverlight\4.0.60310.0\npctrl.dll
Windows Presentation Foundation c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll
Windows® Internet Explorer C:\WINDOWS\system32\ieframe.dll
(verified) Google Update C:\Program Files\Google\Update\1.2.183.23\npGoogleOneClick8.dll
(verified) InstallShield Update Service C:\WINDOWS\Downloaded Program Files\dwusplay.dll
(verified) InstallShield Update Service C:\WINDOWS\Downloaded Program Files\dwusplay.exe
(verified) Microsoft® Windows® Operating System C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
Scan
----
MD5: 8a6683ac1dafa824615bb3857ef8c709 C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe
MD5: c6e4eee8da73f25d6c5090ee4a0111c1 C:\Program Files\Avira\AntiVir Desktop\aecore.dll
MD5: ee0477f95aaf614c5cb14f324ca48c3d C:\Program Files\Avira\AntiVir Desktop\aeemu.dll
MD5: 99fc44836c9faa66d3dd7f6264c2996b C:\Program Files\Avira\AntiVir Desktop\aegen.dll
MD5: 3cd3f5187353323222ca64f55ce4a43d C:\Program Files\Avira\AntiVir Desktop\aehelp.dll
MD5: 19f76465c9c2edac6ba48de70a7cf391 C:\Program Files\Avira\AntiVir Desktop\aeheur.dll
MD5: 790089c290444a135daeae08c3b7fa24 C:\Program Files\Avira\AntiVir Desktop\aeoffice.dll
MD5: 139634e65ef79ef7323837a93cf536ef C:\Program Files\Avira\AntiVir Desktop\aepack.dll
MD5: a0d0d6e981ccbd7f80f31531af0f26c0 C:\Program Files\Avira\AntiVir Desktop\aerdl.dll
MD5: ea8d2dcbadb11928df166a5683d7b524 C:\Program Files\Avira\AntiVir Desktop\aesbx.dll
MD5: 864e4cec9f60c25a8a93ad3784da2e64 C:\Program Files\Avira\AntiVir Desktop\aescn.dll
MD5: a99cdae73fd41da37309a79934b2bd95 C:\Program Files\Avira\AntiVir Desktop\aescript.dll
MD5: 100caaf3542fb51feca9c09db1cb940d C:\Program Files\Avira\AntiVir Desktop\aevdf.dll
MD5: ddf0d660e994d0bb912f37dca7afe8f7 C:\Program Files\Avira\AntiVir Desktop\AVEvtLog.dll
MD5: dc4075c135ef78f6bc8674bb4c87e0b5 C:\Program Files\Avira\AntiVir Desktop\AVGIO.DLL
MD5: c983e62b6fb74457d173ba93f66f6068 C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
MD5: f5b4c2f35a9d78eabf83978217c421a2 C:\Program Files\Avira\AntiVir Desktop\avguard.exe
MD5: 92ea86876dfde3b9f6b4b6443c8b11fb C:\Program Files\Avira\AntiVir Desktop\AVPREF.DLL
MD5: bf1e084c7907b6ed52c26f847e3b725b c:\program files\avira\antivir desktop\ccgen.dll
MD5: f05a5753c308425749b37acd39a5f760 c:\program files\avira\antivir desktop\ccgenrc.dll
MD5: e65e277c50bd5967b5e92c7744dba7bc c:\program files\avira\antivir desktop\ccguard.dll
MD5: 54ceee9d7aa46f3311d247bf57bbee36 c:\program files\avira\antivir desktop\cclic.dll
MD5: 400ab97179f05ba68b755d8971f262f2 c:\program files\avira\antivir desktop\ccmsg.dll
MD5: 7d541c5e5cdfb46d68ac60012c5d7acd c:\program files\avira\antivir desktop\ccupdate.dll
MD5: a93a23d1d8922fe1e625d9884c275ff5 c:\program files\avira\antivir desktop\ccupdrc.dll
MD5: 47766f6b79a25af04ed3f6f2b02aa4cb C:\Program Files\Avira\AntiVir Desktop\ccwkrlib.dll
MD5: 92d9eb35797530fedc07b1d75533f68e C:\Program Files\Avira\AntiVir Desktop\guardmsg.dll
MD5: 7464c6694036b42ba237eb723a34d0f4 C:\Program Files\Avira\AntiVir Desktop\rcimage.dll
MD5: b4837fe56d76b2e9ea90e5365cf6a2be C:\Program Files\Avira\AntiVir Desktop\sched.exe
MD5: 13a86ff71b5e57da8c9a6e2316ce1eaa C:\Program Files\Avira\AntiVir Desktop\schedr.dll
MD5: b7b5c8312516528b8bb3f1cdc635f122 C:\Program Files\BillP Studios\WinPatrol\PATROLPRO.DLL
MD5: 45c045c6813e17639e8d86469fd1c759 C:\Program Files\BillP Studios\WinPatrol\sqlite3.dll
MD5: c0992aa77c76fb4ca429cd2c046662f5 C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
MD5: 37bc9e0e4b3657b54037777135569d1e C:\Program Files\Bonjour\mdnsNSP.dll
MD5: f2060a34c8a75bc24a9222eb4f8c07bd C:\Program Files\Bonjour\mDNSResponder.exe
MD5: 3cdea45c32aa24f161c55fa4b33cc063 C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
MD5: f31208835709a62ecc5d45211d89c772 C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
MD5: bad6bea0de1f69c82bdb74378ce0c20a C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
MD5: dddd1d04d5f4360371bc99c7c476f70d C:\Program Files\Common Files\Apple\Apple Application Support\ASL.dll
MD5: d855b0e63ecafe9ebd086af6691e0016 C:\Program Files\Common Files\Apple\Apple Application Support\CFNetwork.DLL
MD5: 749cf03badc40453f61fd7025e2ba2f5 C:\Program Files\Common Files\Apple\Apple Application Support\CoreFoundation.dll
MD5: d30dd708f05fb85ef2c53727ed3573d2 C:\Program Files\Common Files\Apple\Apple Application Support\icudt40.dll
MD5: 38711bb50d27b7145186f61ce31b3336 C:\Program Files\Common Files\Apple\Apple Application Support\icuin40.dll
MD5: 9e515554a3ea7b70c975f61971c6977d C:\Program Files\Common Files\Apple\Apple Application Support\icuuc40.dll
MD5: 7ef0c8a9a1a57756f4868e3693173c08 C:\Program Files\Common Files\Apple\Apple Application Support\libdispatch.dll
MD5: 258d35f5f5f5f3f6045488ecdc14faab C:\Program Files\Common Files\Apple\Apple Application Support\objc.dll
MD5: 152f8772d5a5cd7883305c3b8d28470e C:\Program Files\Common Files\Apple\Apple Application Support\pthreadVC2.dll
MD5: df3bf36f93945062b85b02ea408e716f C:\Program Files\Common Files\Apple\Apple Application Support\SQLite3.dll
MD5: 90044039365b06cecdd8e347ac08bbae C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
MD5: 20f6f19fe9e753f2780dc2fa083ad597 C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
MD5: dc70310b3d079d667b67f0c7067209f3 C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService_main.dll
MD5: e6748a0adc22f0595e31448cac746d3f C:\Program Files\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
MD5: 13b19dd5ebeb6fddbd11dd77490a3585 C:\Program Files\Common Files\Java\Java Update\jusched.exe
MD5: fdd5d54d4eacce42b260225863f9a0f0 C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
MD5: 2ac2372ffad9adc85672cc8e8ae14be9 C:\Program Files\Dell Support\GTAction\triggers\DSproct.sys
MD5: 4b4a063542f603906d4a0cc5365475bd C:\Program Files\Internet Explorer\ieproxy.dll
MD5: 0bf28e777209ef48ad215c809ad2cbb5 C:\Program Files\Internet Explorer\plugins\nppdf32.dll
MD5: 6c859c6fce6d694eafd7ea3ae66d54db C:\Program Files\Internet Explorer\plugins\npqtplugin.dll
MD5: 6c859c6fce6d694eafd7ea3ae66d54db C:\Program Files\Internet Explorer\plugins\npqtplugin2.dll
MD5: 6c859c6fce6d694eafd7ea3ae66d54db C:\Program Files\Internet Explorer\plugins\npqtplugin3.dll
MD5: 6c859c6fce6d694eafd7ea3ae66d54db C:\Program Files\Internet Explorer\plugins\npqtplugin4.dll
MD5: 6c859c6fce6d694eafd7ea3ae66d54db C:\Program Files\Internet Explorer\plugins\npqtplugin5.dll
MD5: 6c859c6fce6d694eafd7ea3ae66d54db C:\Program Files\Internet Explorer\plugins\npqtplugin6.dll
MD5: 6c859c6fce6d694eafd7ea3ae66d54db C:\Program Files\Internet Explorer\plugins\npqtplugin7.dll
MD5: 2b08bde2472d6e422e48d0609d37e050 C:\Program Files\internet explorer\xpshims.dll
MD5: b84a28b3984185eda8867541af14cddb C:\Program Files\iPod\bin\iPodService.exe
MD5: 84cb60e2abc023e81fdf5c335568fb94 C:\Program Files\iPod\bin\iPodService.Resources\en.lproj\iPodServiceLocalized.DLL
MD5: 14c7e5cef764ae4708e820f61d048319 C:\Program Files\iPod\bin\iPodService.Resources\iPodService.DLL
MD5: ba0f6dcc3181a4e3cbb02ec41153bb72 C:\Program Files\iTunes\iTunesHelper.dll
MD5: 53d96678fb89f056d5285101481297d9 C:\Program Files\iTunes\iTunesHelper.exe
MD5: 99aaa6c83d40be9db1ba81141b2aebc8 C:\Program Files\iTunes\iTunesHelper.Resources\en.lproj\iTunesHelperLocalized.DLL
MD5: 562814461db20253b42bb806c994d20d C:\Program Files\iTunes\iTunesHelper.Resources\iTunesHelper.DLL
MD5: 7f8aefd3bbc0f30c42c59fd27a828dcf C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll
MD5: ec48890b04d283371dc2cadac40ad5b5 C:\Program Files\Java\jre6\bin\jp2ssv.dll
MD5: 11c3efb4bac41175d03b1595db1a4a4f C:\Program Files\Java\jre6\bin\jqs.exe
MD5: ed5394c852ae873d5a67e14e8049881d C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll
MD5: 0db5b013e0abcb6502f4cc9516872d29 C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
MD5: 0b85e5d913d862e57abb4f9721b14d74 C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
MD5: f06ca6475b7a538db9dc3f7b896b97e4 C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
MD5: 84271ba3b94323704f00730b7e6caeef C:\Program Files\Malwarebytes' Anti-Malware\mbamnet.dll
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No file uploaded.
Scan finished - communication took 4 sec
Total traffic - 0.02 MB sent, 0.85 KB recvd
Scanned 704 files and modules - 29 seconds
==============================================================================
Jack&Jill
2011-06-10, 18:03
Hello jhawke :),
It could be that the Windows Update's size was quite big or your connection speed is slow. If you have problems, you can always visit Microsoft's website to do manual update.
For Microsoft Office, I suggest you get in touch with your school's IT team to get some assistance. Appears to be out of my scope.
Please try to disable the Add-Ons of Internet Explorer, and enable them one by one to identify in case any is giving problems.
Here (http://www.microsoft.com/windowsxp/using/setup/maintain/default.mspx) are some tips on maintaining your computer in tip top condition.
Besides that, your computer appears malware free. For non malware issues, you can visit the either of following sites to get further assistance.
Tech Support Forum (http://www.techsupportforum.com/forums/)
What The Tech (http://forums.whatthetech.com/index.php?)
BleepingComputer (http://www.bleepingcomputer.com/forums/)
You can even ask about the Office problem.
If you have further progress, appreciate if you can just drop me a reply so that this topic can be closed before you make a move to the sites that I recommended.
Jack&Jill
Thank you again. I will get intouch with the school's IT dept to see if they have any suggestions. I appreciate the help and direction!
Jhawke:thanks:
Jack&Jill
2011-06-15, 15:39
Hello jhawke :),
You are welcome. Hope you get your problem resolved soon. Take care.
This topic is now closed.