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View Full Version : Speed slows and stops during downloads and videos



Strange_Attractor
2011-07-22, 05:21
For several weeks, we've been getting choppy and/or dropped streaming video, and when I try to download files, they get part or most of the way through, then timeout (SpyBot's most recent updated detection files among them). Thanks in advance for your kind help.

Steve

Here's my DDS log:
.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.7600.16385
Run by Daddy at 22:08:11 on 2011-07-21
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4061.2551 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\LSI SoftModem\agr64svc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\LVPrS64H.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\MHotKey.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\spool\drivers\x64\3\WrtMon.exe
C:\Program Files\ATT-SST\McciTrayApp.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\spool\drivers\x64\3\WrtProc.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\ChiFuncExt.exe
C:\Users\Daddy\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Logitech\Vid HD\Vid.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Windows\CNYHKey.exe
C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files (x86)\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ModLedKey.exe
C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Daddy\Downloads\dds.scr
C:\Windows\SysWOW64\WSCRIPT.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=sx2800&r=173612094504p2329u905457017310
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=sx2800&r=173612094504p2329u905457017310
mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=sx2800&r=173612094504p2329u905457017310
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [SansaDispatch] C:\Users\Daddy\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [ISUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
uRun: [Logitech Vid] "C:\Program Files (x86)\Logitech\Vid HD\Vid.exe" -bootmode
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun: [LchDrvKey] LchDrvKey.exe
mRun: [LedKey] CNYHKey.exe
mRun: [Gateway Photo Frame] C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe -A
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "C:\Program Files (x86)\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
StartupFolder: C:\Users\Daddy\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ERUNTA~1.LNK - C:\Program Files (x86)\ERUNT\AUTOBACK.EXE
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - C:\Windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
Trusted Zone: motive.com\patttbc.att
DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlcm.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg64.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
mRun-x64: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
mRun-x64: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
mRun-x64: [WrtMon.exe] C:\Windows\system32\spool\drivers\x64\3\WrtMon.exe
mRun-x64: [ATT-SST_McciTrayApp] "C:\Program Files\ATT-SST\McciTrayApp.exe"
mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R2 Greg_Service;GRegService;C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe [2009-6-4 1150496]
R2 LVPrcS64;Process Monitor;C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe [2009-10-7 191000]
R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2010-6-7 517632]
R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe [2009-8-12 62208]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2009-12-3 1153368]
R2 Updater Service;Updater Service;C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe [2009-8-31 240160]
R3 e1yexpress;Intel(R) Gigabit Network Connections Driver;C:\Windows\system32\DRIVERS\e1y60x64.sys --> C:\Windows\system32\DRIVERS\e1y60x64.sys [?]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
R3 LVPr2M64;Logitech LVPr2M64 Driver;C:\Windows\system32\DRIVERS\LVPr2M64.sys --> C:\Windows\system32\DRIVERS\LVPr2M64.sys [?]
R3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\system32\DRIVERS\lvrs64.sys --> C:\Windows\system32\DRIVERS\lvrs64.sys [?]
R3 LVUVC64;Logitech Webcam 600(UVC);C:\Windows\system32\DRIVERS\lvuvc64.sys --> C:\Windows\system32\DRIVERS\lvuvc64.sys [?]
S2 gupdate1ca858e2618c8d;Google Update Service (gupdate1ca858e2618c8d);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-12-25 133104]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-12-25 133104]
S3 Leapfrog-USBLAN;Leapfrog-USBLAN;C:\Windows\system32\DRIVERS\btblan.sys --> C:\Windows\system32\DRIVERS\btblan.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-07-19 15:39:32 8873296 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{866F1980-E30C-43C9-9CAF-968C7257F1E6}\mpengine.dll
2011-07-02 01:41:10 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-06-29 11:43:05 64512 ----a-w- C:\Windows\SysWow64\devobj.dll
2011-06-29 11:43:05 44544 ----a-w- C:\Windows\SysWow64\devrtl.dll
2011-06-29 11:43:05 404992 ----a-w- C:\Windows\System32\umpnpmgr.dll
2011-06-29 11:43:05 252928 ----a-w- C:\Windows\SysWow64\drvinst.exe
2011-06-29 11:43:05 145920 ----a-w- C:\Windows\SysWow64\cfgmgr32.dll
.
==================== Find3M ====================
.
2011-06-11 02:56:44 3134464 ----a-w- C:\Windows\System32\win32k.sys
2011-06-02 06:39:54 422400 ----a-w- C:\Windows\System32\KernelBase.dll
2011-06-02 05:54:50 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-06-02 03:45:49 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-06-02 03:45:49 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-06-02 03:45:49 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-06-02 03:45:49 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-05-28 03:25:16 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-05-28 03:00:02 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-05-24 23:14:10 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-05-14 07:41:52 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-05-14 07:41:52 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-05-14 07:41:52 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-05-14 07:41:26 214528 ----a-w- C:\Windows\System32\winsrv.dll
2011-05-14 07:39:03 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-05-14 07:32:18 338944 ----a-w- C:\Windows\System32\conhost.exe
2011-05-14 06:35:45 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-05-14 06:34:06 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-05-14 06:33:45 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-05-14 06:32:34 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-05-14 04:29:25 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-05-14 04:29:25 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-05-04 02:51:08 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-05-04 02:51:08 157696 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2011-05-04 02:51:05 126464 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
2011-05-03 05:21:22 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-05-03 04:50:29 740864 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-04-29 03:13:10 461312 ----a-w- C:\Windows\System32\drivers\srv.sys
2011-04-29 03:12:54 399872 ----a-w- C:\Windows\System32\drivers\srv2.sys
2011-04-29 03:12:37 161792 ----a-w- C:\Windows\System32\drivers\srvnet.sys
2011-04-27 02:57:40 102400 ----a-w- C:\Windows\System32\drivers\dfsc.sys
2011-04-25 05:32:22 1896832 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-04-25 02:44:02 499712 ----a-w- C:\Windows\System32\drivers\afd.sys
.
============= FINISH: 22:08:40.09 ===============

shelf life
2011-07-31, 16:32
hi,

At a glance I dont see a resident antivirus. Spybot and Defender aren't antivirus. Do you have one installed?