Not able to install SpyBot S&D

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makaveliliveson

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I have some kind of worm or other malware that is redirecting my search engine searches on IE and Firefox to a number of different sites including "free-fast-answers.com." So I am trying to install SpyBot in an effort to resolve this issue since my Norton Security has not found any issues. I get all the way through the install until the last 200kb or so and the I get a program pop-up that says "internal error: Failed to expand shell folder constant "userappdata"." Any help would be appreciated.
 
Is anything strange running in memory? Open the task manager, hit "Show processes from all users", and look for stuff with random letters (like "wsqweq.exe" or "re8rjae89")
 
Nah, they're normal.

Run cmd from the command line, and write regedit. Navigate yourself to HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel. Check for the existence of keys named ResetWebSettings or HomePage. If such keys exist, delete them.

Next, navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main

Verify that the information stored in the Default_Page_URL key and Start Page key is correct. If these keys contain values that reflect an undesirable startup page, double-click on the key to open its dialog box and then replace the existing value with an appropriate one.
 
There isn't an Internet Explorer group in the Microsoft directory tree, so I cannot check the Control Panel for anything. The Home Page is correct, though.
 
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