Anyone Know How To Remove CoolWWWSearch

[Vincente]

Every time I run S&D it tells me that I have 4 entries of CoolWWWSearch in the browser.
I clear it with the fix each time, but it is there every time I run a scan again.
Would appreciate help in getting rid of this.

[spybotsandra]

Hello,

Which Spybot-S&D version do you use?
Which operating system do you have?

Best regards
Sandra
Team Spybot

[Vincente]

Hello,

Which Spybot-S&D version do you use?
Which operating system do you have?

Best regards
Sandra
Team Spybot

Thanks Sandra.
It appears to be version 1.6.2
Operating system is Windows XP,
and I use Firefox.

[spybotsandra]

Hello,

Please run a scan in safe mode (http://www.computerhope.com/issues/chsafe.htm).
That should fix it.

Best regards
Sandra
Team Spybot

[Vincente]

Hello,

Please run a scan in safe mode (http://www.computerhope.com/issues/chsafe.htm).
That should fix it.

Best regards
Sandra
Team Spybot

Will do.
Very many thanks.

[Vincente]

Ran the scan in Safe Mode.
Found the same four items again.
They appear to be in the bookmarks area.
Anyhow, clicked "Fix", and a tick was placed
beside the 4 items indicating that they had been
removed.
I am running another scan in safe mode just to ensure that all is well.
Will keep you posted.

[Vincente]

Hi Sandra,
That was disappointing.
Ran the scan in safe mode again and the same
4 entries showed up.
They only show up in S&D.
Was looking forward to getting a clean bill of health,
but didn't happen.
I feel that if I was to run the scan once more that they would
show up yet again even though I was assured that the problem
is fixed after every scan.
S&D just doesn't seem to be getting to grips with it.
When I run tools designed to kill the infection they report back that
nothing was found, which is confusing.
The machine behaves as if it is infected.

[spybotsandra]

Hello,

Spybot does only detect bookmarks, but does not remove them.
In order to remove a found bookmark please open your browser and edit your bookmarks by deleting the bad one.

Best regards
Sandra
Team Spybot

[Vincente]

Hi Sandra,
The 4 bad bookmarks were removed a long, long
time ago, so I am at a loss to understand what is happening.
I have thoroughly checked my bookmarks folders and, definitely,
those 4 no longer show.
I have a lot of bookmarks, just links to sites, and I remember the
ones in question.
It would be a couple years since I removed the bad ones but, for
some reason, they show up in every S&D scan.
Every good wish.

[Vincente]

Anyone got any idea of what could be happening here?
Thanks.

[Gopher John]

Anyone got any idea of what could be happening here?
Thanks.

There could be a Firefox profile that you aren't using that contains those bookmarks.

Profile folder - Firefox (http://kb.mozillazine.org/Profile_folder_-_Firefox)

[Vincente]

There could be a Firefox profile that you aren't using that contains those bookmarks.

Profile folder - Firefox (http://kb.mozillazine.org/Profile_folder_-_Firefox)

Thanks for your reply, and also for the link.
Will check that out.