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Gokuhan
2011-09-11, 02:21
Greetings! I've been a happy user for some time, but seem to have hit a snag.

When I "Check for problems", the program will count the number of files in the temporary folder and then ask if I want to delete them. Some time ago I started to recieve an error that would tell me "1300 files are in use and cannot be removed." I have tried using the option to run the scan at start-up and this hasn't helped either.

If there is anything that you can do to help, I would be very grateful, I think this issue may be slowing down my computer quite a bit.

(http://forums.spybot.info/showthread.php?p=412546#post412546)
tashi
2011-09-16, 05:14
Hello Gokuhan,

Some time ago I started to recieve an error that would tell me "1300 files are in use and cannot be removed."

From Spybot-S&D?

Best regards, :)
Gokuhan
2011-09-16, 23:44
Hello Gokuhan,

From Spybot-S&D?

Best regards, :)

Hello, Tashi. Yes it's from SB-S&D. When I click "Check for problems", Spybot will count up the number of temporary files and asks if I want them removed, saying that it will speed up the scan. When I click 'Yes', but will process and then say that the temp files were in use and could not be removed. I will include a screenshot put on photobucket.

http://img.photobucket.com/albums/1003/ssjgokuhan/SDSS.jpg

http://img.photobucket.com/albums/1003/ssjgokuhan/SDSS.jpg
tashi
2011-09-17, 03:51
Hello Gokuhan,

Did you have all browsers closed before attempting to remove the temporary files? :)

Best regards,
Wakefield
2011-09-17, 04:11
Also all other identities/accounts logged off than the admin account being used to run Spybot? (Not just "switch user"ed)
Gokuhan
2011-09-17, 23:10
Yes, all browsers (and other programs) are closed when I run a scan, and this PC only has 1 user, which is the admin account.
imageek
2011-09-18, 17:18
You could try to use a different tool to delete temporary internet files, such as CCleaner, and see if Spybot manage to delete the temp. files the next time you scan. Maybe there is a file inside the temp. files that are confusing Spybot. Just a wild guess.
Gokuhan
2011-09-19, 02:04
You could try to use a different tool to delete temporary internet files, such as CCleaner, and see if Spybot manage to delete the temp. files the next time you scan. Maybe there is a file inside the temp. files that are confusing Spybot. Just a wild guess.

CCleaner from piriform?
Gokuhan
2011-09-19, 13:42
Got it, used it, and it worked. I was able to run SB without the error. The handy CCleaner even fixed some registry errors I had. Thanks!
imageek
2011-09-19, 16:28
You're welcome! :)
tashi
2011-09-19, 16:31
Hello Gokuhan,

Glad it worked out, thanks imageek. :bigthumb:

CCleaner is good at cleaning temp files but use caution with the registry cleaner option please.

Here's why: Registry Cleaners, not recommended (http://forums.spybot.info/showthread.php?t=30038)

Best regards. :)