Redirect bug I think...

[mlpike]

I am quite at a loss:confused: I have commercials playing in the background my internet redirects and my usage is max something has taken over my laptop. :surrender: This laptop is used for basics nothing major games social yadda yadda yadda. Please help! I know my way around a computer ok not very tech savvy Thank you for ur time I attached the DDS and other file needed.
Michelle

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_29
Run by mom at 8:35:17 on 2011-11-24
Microsoft Windows 7 Starter 6.1.7601.1.1252.1.1033.18.1013.155 [GMT -6:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Launch Manager\dsiwmis.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Program Files\Acer\Registration\GregHSRW.exe
C:\Program Files\EgisTec\MyWinLocker 3\x86\MWLService.exe
C:\Program Files\Acer\Acer VCM\RS_Service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
C:\Program Files\EgisTec Egis Software Update\EgisUpdate.exe
C:\Program Files\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Acer\Acer VCM\AcerVCM.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
C:\Windows\system32\UI0Detect.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\ytbb.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=ao532h&r=27b50711d135l0474wwl5w4502r233
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=ao532h&r=27b50711d135l0474wwl5w4502r233
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=ao532h&r=27b50711d135l0474wwl5w4502r233
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=ao532h&r=27b50711d135l0474wwl5w4502r233
uURLSearchHooks: YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun: [LManager] c:\program files\launch manager\LManager.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [Acer ePower Management] c:\program files\acer\acer epower management\ePowerTray.exe
mRun: [EgisTecLiveUpdate] "c:\program files\egistec egis software update\EgisUpdate.exe"
mRun: [mwlDaemon] c:\program files\egistec\mywinlocker 3\x86\mwlDaemon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NortonOnlineBackupReminder] "c:\program files\symantec\norton online backup\activation\NobuActivation.exe" UNATTENDED
mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Logitech Download Assistant] c:\windows\system32\rundll32.exe c:\windows\system32\LogiLDA.dll,LogiFetch
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\acervc~1.lnk - c:\program files\acer\acer vcm\AcerVCM.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
TCP: DhcpNameServer = 66.38.1.94 66.38.0.240 8.8.8.8
TCP: Interfaces\{F85B36FE-DB4D-4EDB-9801-318DE79657FB} : DhcpNameServer = 66.38.1.94 66.38.0.240 8.8.8.8
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\acer\acer vcm\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-10-7 230608]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [2009-6-2 18992]
R1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2009-6-2 16432]
R1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2009-6-2 60976]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-10-12 4433248]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
R2 DsiWMIService;Dritek WMI Service;c:\program files\launch manager\dsiwmis.exe [2010-1-8 107016]
R2 ePowerSvc;Acer ePower Service;c:\program files\acer\acer epower management\ePowerSvc.exe [2010-1-8 727584]
R2 Greg_Service;GRegService;c:\program files\acer\registration\GregHSRW.exe [2009-8-28 1150496]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-10-4 16720]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\drivers\L1C62x86.sys [2009-6-10 50688]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-7-18 135664]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 EUCR;EUCR;c:\windows\system32\drivers\EUCR6SK.sys [2010-1-8 103296]
S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-7-18 135664]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-7-20 52224]
.
=============== Created Last 30 ================
.
2011-11-24 13:43:19 -------- d-----w- c:\users\mom\appdata\local\Google
2011-11-24 13:30:58 -------- d-----w- c:\users\mom\appdata\roaming\AVG2012
2011-11-24 13:30:49 -------- d-----w- c:\users\mom\appdata\roaming\Acer
2011-11-24 13:30:38 -------- d-----w- c:\users\mom\appdata\local\EgisTec
2011-11-23 15:08:46 -------- d--h--w- C:\$AVG
2011-11-23 14:44:30 -------- d-----w- c:\programdata\Malwarebytes
2011-11-23 14:44:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-11-23 03:49:42 -------- d-----w- c:\programdata\Alawar Stargaze
2011-11-22 17:19:37 499712 ----a-w- c:\windows\system32\msvcp71.dll
2011-11-22 17:19:37 348160 ----a-w- c:\windows\system32\msvcr71.dll
2011-11-06 13:27:30 -------- d--h--w- c:\programdata\Common Files
2011-11-06 13:25:35 -------- d-----w- c:\windows\system32\drivers\AVG
2011-11-06 13:25:35 -------- d-----w- c:\programdata\AVG2012
2011-11-06 13:23:18 -------- d-----w- c:\program files\AVG
2011-11-06 13:05:45 -------- d-----w- c:\programdata\MFAData
2011-11-06 11:18:20 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{8c9a7745-2f2a-412e-9d9f-28248fbefdd4}\mpengine.dll
2011-10-30 15:06:29 -------- d-----w- c:\program files\HP
2011-10-29 15:02:49 -------- d-----w- c:\windows\system32\SPReview
2011-10-29 15:01:43 -------- d-----w- c:\windows\system32\EventProviders
2011-10-29 14:32:31 1006104 ----a-w- c:\windows\system32\igxpun.exe
2011-10-28 20:39:27 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2011-10-28 20:39:27 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2011-10-28 20:39:27 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2011-10-28 20:39:26 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2011-10-28 20:39:26 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2011-10-28 20:39:26 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2011-10-28 20:39:26 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2011-10-28 20:22:56 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2011-10-28 20:22:56 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2011-10-28 20:21:51 -------- d-----w- c:\program files\iPod
2011-10-28 20:21:49 -------- d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2011-10-28 20:21:49 -------- d-----w- c:\program files\iTunes
2011-10-28 17:53:59 -------- d-----w- c:\program files\Bonjour
2011-10-25 23:26:31 6144 ----a-w- c:\program files\internet explorer\iecompat.dll
.
==================== Find3M ====================
.
2011-11-11 22:11:07 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-29 15:14:46 152576 ----a-w- c:\windows\system32\msclmd.dll
2011-10-24 19:29:02 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-10-24 19:29:02 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-10-07 12:23:48 230608 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2011-10-04 12:21:28 16720 ----a-w- c:\windows\system32\drivers\AVGIDSShim.sys
2011-10-03 11:06:03 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-10-01 02:42:56 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-09-13 12:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2011-09-06 02:28:37 2334720 ----a-w- c:\windows\system32\win32k.sys
2011-08-31 04:05:04 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-08-31 04:05:04 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-08-31 04:05:04 50536 ----a-w- c:\windows\system32\jdns_sd.dll
2011-08-31 04:05:04 178536 ----a-w- c:\windows\system32\dnssdX.dll
2011-08-27 04:26:27 571904 ----a-w- c:\windows\system32\oleaut32.dll
2011-08-27 04:26:27 233472 ----a-w- c:\windows\system32\oleacc.dll
.
============= FINISH: 8:44:49.57 ===============

[Blade81]

Hi,

1. Download TDSSKiller (http://support.kaspersky.com/downloads/utils/tdsskiller.zip) and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
2. Execute the file TDSSKiller.exe.
3. Click Start Scan. If threats are found, select skip and click Continue (tool may prompt for a reboot).
4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format)

[mlpike]

I did everything u told me too and I cant get the TDSS killer to start. I have tried over and over I even went to the kaspersky website and got it directly from there and the tool will not start any ideas
thank you
Michelle

[Blade81]

Hi


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.


Please continue as follows:


Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link (http://www.bleepingcomputer.com/forums/topic114351.html)
Remember to re-enable them afterwards.


Click Yes to allow ComboFix to continue scanning for malware.


When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

[mlpike]

Here are the results to the combofix. Havent test the computer yet but will let you know if I have any problems.

[Blade81]

Hi,

Please post fresh dds logs too.

[mlpike]

The new dds
Thank you so much for your help!!

[Blade81]

Hi again,


Uninstall old Adobe Reader versions and get the latest one (Adobe Reader 10.1 and separate 10.1.1 update for it) here (http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows) or get Foxit Reader here (http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm). Make sure you don't (unless you want to) install toolbar if choose Foxit Reader! You may also check free readers introduced here (http://pdfreaders.org/).

* Go here (http://www.eset.eu/online-scanner) to run an online scanner from ESET.
Note: You will need to use Internet explorer for this scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is UNchecked and the option Scan unwanted applications is checkmarked.
Click Scan
Wait for the scan to finish.



Post back its report & a fresh dds.txt log. How's the system running?

[mlpike]

Still getting redirected and still have the background commercuals playing I have attached the results to the ESET and the new dds sry it took so long my internet was down
Michelle

[Blade81]

Hi,

Please see if TDSSKiller runs now.

[mlpike]

The tdsskiller is still not working

[Blade81]

Hi,

Download aswMBR (http://public.avast.com/~gmerek/aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it
Click the Scan button to start scan

On completion of the scan click save log, save it to your desktop and post in your next reply.

[mlpike]

I tried the aswmbr not running Im sry to be such a pain :sad:
Michelle

[Blade81]

Hi,

Do you get any error messages? If possible try to run TDSSKiller/aswMBR in safe mode.

[mlpike]

I have tried to run both the TDSSKiller and the aswMBR in safe mode and neither start. There is no error messages in either safe mode or regular start. When I click them the permission box comes up I agree and nothing else happens after that I have tired over and over

[Blade81]

Hi,

Go to Start > type or copy/paste the following in the search program and files textbox, then press Enter

diskmgmt.msc

Capture and attach a screenshot of what you see there.

---

Please download MBRCheck.exe (http://download.bleepingcomputer.com/rootrepeal/MBRCheck.exe) to your desktop.

Be sure to disable your security programs
Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt)
A window will open on your desktop
if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
If nothing unusual is found just press Enter
A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
Please post the contents of that file.

[mlpike]

HERE are the 2 things u asked for .

[Blade81]

Hi,

Try this please. You will need a USB drive that can be emptied (=formatted).

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
Insert your USB drive
Press Start > My Computer > right click your USB drive > choose Format > Quick format
Double click the unetbootin-xpud-windows-387.exe that you just downloaded
Press Run then OK
It will install a little bootable OS on your USB
After it has completed do not choose to reboot the clean computer simply close the installer
Remove the USB and insert it in the sick computer
Boot the Sick computer
Press F12 and choose to boot from the USB
Follow the prompts
A Welcome to xPUD screen will appear
Press File
Expand mnt
sda1,2...usually corresponds to your HDD
sdb1 is likely your USB
Press Tool at the top
Choose Open Terminal
Type in: parted -l and hit Enter.


Post back what reads on the screen after typing that command.

[mlpike]

when I push f12 when the computer is starting it doesnt take me to any boot menu

[mlpike]

ok I dl both the things you told me to dl and the only thing on the thumb drive is vesamenu.c32 is this correct I still can not get the computer to boot from the thumb dive I am not even getting the option

[mlpike]

this is what shows up when I hit f122

Boot option menu

1. IDE 0:ST9160314AS
2. NETWORK BOOT: ATHEROS BOOT AGENT



I have tried both of those and nothing the computer starts but doesnt boot from the thumb drive

Again in case I didnt tell you I appreciate all this I know how it got into the computer and who the culprit was........

[Blade81]

Hi,

See if BIOS (you should see instructions to entry BIOS right when you start the system) has USB set as 1st booting device.

Please try to re-create the USB contents by following those steps given. There should be more contents in that drive than just one file. If that fails we need to try bootable cd (in that case you'll need an empty cd).

[mlpike]

I will try that this morning but unfortunately the laptop does not have a cd drive it is a very basic laptop its one of the small ones. will post results later.

[mlpike]

I attached a screen shot of the Xpud usb installer please tell me if there is something that needs changed. Cause I redownloaded it and tried to put it on the usb but again just the one file is on the usb. Also I dl both things one is
unetbootin-x-pud-windows-387 and the one that says xpud-0.9.2 is there something I am suppose to do with the second thing I dl???

[Blade81]

Hi,

You have to select xpud-0.9.2.iso to that diskimage option. Sorry for forgetting it from my instruction set.

[mlpike]

It still will not give me the option to boot from the thumbdrive. Next question if I restore my computer back to factory settings will that cure the problem or will the thing still be in my pc?

[Blade81]

Hi,

I'm not totally sure if that would cure your problem. Could you check the usb contents? Also, I'd like to know if you're able to get into BIOS. What brand and model is the laptop?

[mlpike]

Yes I can get into the BIOS the laptop is an Acer model Ao532h. I am gonna try again this morning I just got mad at it yesterday. The thumb drive I believe now has everything need to boot the computer

[Blade81]

Hi,

Did you have any success on second attempt?

[mlpike]

Sry I took a couple days off working on it tonight

[mlpike]

Here is the results.

[Blade81]

Good. Let's continue :)

Download tdl_fix.sh (http://noahdfear.net/downloads/beta/tdl_fix.sh) and save it to the xPUD flash drive.
Boot into xPUD then click the File tab.
Navigate to and select the mnt>sdb1 folder - you should see the tdl_fix.sh file.
Click Tool>Open Terminal on the menu bar.
Type bash tdl_fix.sh then press Enter.
Read the warning then type y and press Enter to continue.
Type sda then press Enter when prompted.
You will be shown a list of partitions to choose marking active.
Type 3 then press Enter.
If you are presented with a warning about no bootloader files, type n then press Enter to choose another. If this happens, type 2 to select partition 2 then press Enter.
When you recieve no warning about bootloader files but are presented with another view of the partition structure and asked if it looks correct, type y then press Enter.
The script will complete and prompt you to reboot the computer. Close the Terminal window and restart back into Windows.
Post the contents of the tdl_fix.txt file that was created on your flash drive and let me know how the computer is behaving.


Note - in the event there is a problem booting the computer normally after running the script, run the tdl_fix.sh script again using the following command.

bash tdl_fix.sh -restore

Make sure to leave a space to either side of tdl_fix.sh in the command.
This will prompt you to use the file tdl_mbr_sda.bin on drive sda.
Ok the procedure then restart when complete.
This is a backup of the original mbr and will restore it to it's current state.

[mlpike]

Here it is

[Blade81]

Hi,

How is the system running?

[mlpike]

So far so good no redirect or background sound running good no dragging :eek: i tried to follow everything you said and remember it and understand it but ya I couldnt have done it without you so thank you soooooo much my kids will be thrilled I am thrilled and I am sure if I come across a problem again This will be the first place I go! Any further instructions I should follow?
Thanks a million
Michelle

[Blade81]

Good :)

Please see if you're able to run TDSSKiller now. If it detects anything select skip. Post back the log.

[mlpike]

tdss log

[Blade81]

Good. Please run TDSSKiller now again and select cure on found issue. Reboot and post back the TDSSKiller log.

[mlpike]

after boot log

[Blade81]

Hi,

Please run the scan to get little longer log.

[mlpike]

I ran the scan again this time it didnt find nothing but here is the scan log.

[Blade81]

Good. Time to enter xPUD again :)



Boot into xPUD then click the File tab.
Press File
Expand mnt
Click on the folder under mnt that represents your USB drive (sdb1 ?)
You should see the tdl_fix.sh file in the main window.
Select Tool from the Menu
Choose Open Terminal
Type bash tdl_fix.sh -delete then press Enter.
** Make sure to leave a space to either side of tdl_fix.sh in the command.
You should be notified of a hidden partition found and prompted to delete it.
Type y then press Enter.
The script will complete and prompt you to reboot the computer.
Close the Terminal window and restart back into Windows.
Post the contents of the tdl_delete.txt file that was created on your flash drive.


Note - in the event there is a problem booting the computer normally after running the script, run the tdl_fix.sh script again using the following command.

bash tdl_fix.sh -restore

Make sure to leave a space to either side of tdl_fix.sh in the command.
This will prompt you to use the file tdl_mbr_sda.bin on drive sda.
Ok the procedure then restart when complete.

[mlpike]

tdl_delete.txt

[Blade81]

Good. Now let's have one more look at fresh DDS logs too :)

[mlpike]

new dss

[Blade81]

Looks good :) Any issues left? If not let's see the final steps next.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

A To disable the System Restore feature:

1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Select c: drive and click Configure...
7. Select Turn off protection
8. Press OK.
Repeat steps 6-8 for each hard drive.

B. Reboot.

C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 7. select Restore system settings and previous versions of files -option.


Now lets uninstall ComboFix:

Click START then RUN
Now copy-paste Combofix /uninstall in the runbox and click OK



UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site (http://windowsupdate.microsoft.com/) to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.


Download and run Secunia Personal Software Inspector (PSI) (http://secunia.com/vulnerability_scanning/personal/) and fix its findings. Leave the program installed so you'll stay alarmed about vulnerable components in future too.
Get Anti Virus Software and keep it updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Good free antivirus programs are:
Antivir (http://free-av.com/en/download/1/download_avira_antivir_personal__free_antivirus.html)
Avast! (http://www.avast.com/eng/download-avast-home.html)
Good commercial ones are from:
Kaspersky (http://www.kaspersky.com/homeuser) and
ESET (http://www.eset.com/products/index.php)



Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:

[mlpike]

Thank you again Blade so much. I can't stress how awesome you are!!!
I will keep you updated have a SUPER AWESOME day!
michelle

[Blade81]

You're welcome :)

[Blade81]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help. :)

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.