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View Full Version : Many issues.


EmpressPhoenix
2011-12-12, 02:01
First of all, I've asked for help in the past on this same computer, and have not followed through completely, and for that, I am sorry. My boyfriend thinks he knows everything and tries to fix things himself. I still should of posted, but for the longest time, I just left him to his own vices on his own computer.

Anyway, have been having a lot of issues. The lovely fake Virus Scanner programs popping up at random. I had NoScript installed and it helped for the longest time, but now, even that isn't helping.
Tried to do system restores last night, they failed. Then, after the last one, there was something to the effect of a box popping up and basically saying that the restore files or whatever, could not be found.
So, my boyfriend told me to restart the computer and load it in Safe Mode. I went to do that..but when the computer booted up again and I selected Safe Mode....it didn't do ANYTHING. Well, it did the screen where it shows all the basic programs safe mode runs, but, after that....nothing but a black screen and a white mouse arrow.
The boyfriend was going to do a clean wipe of everything today, however, when he put in one of the recovery discs he'd made, the computer booted right up and everything seemed to work.
A few hours later though, I was browsing with Firefox, and google "stopped" working. Something to the effect of "302 Moved" with some other stuff and a link. I didn't put in any captcha's. Another website I also browse, would not load on Firefox, but would just fine on Opera (Google as well).
All was fine other than that, when at random, the computer just....randomly restarts on me.

I've told the boyfriend that I was coming here to post again, and to be patient..because I KNOW you guys all help and you've helped me in the past and it's been wonderful. He's just impatient and ignorant about it so yeah. In advance, I apologize if he does -anything- to corrupt this process. I seriously do not trust him not to...be patient.

Just to let you know. I started running Spybot before I came here, then remembered there is a certain system of doing things. I canceled the scan and closed the program.

Here are my log files. I hope I did this all right, it's been a while.

...The end of my Spybot file scares me...yeah
---------------------------------------------------
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_26
Run by Phoenix at 19:25:49 on 2011-12-11
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.5887.4538 [GMT -5:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\SysWOW64\svchost.exe -k Akamai
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\eMachines\Registration\GregHSRW.exe
C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\eMachines\eMachines Updater\UpdaterService.exe
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\Program Files (x86)\WinZip\WZQKPICK.EXE
C:\Program Files (x86)\Common Files\Motive\McciContextHookShim.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Opera\opera.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Windows\SysWOW64\ping.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=et1331g&r=17360110g106p0345v1j5r4811s292
uDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=et1331g&r=17360110g106p0345v1j5r4811s292
mDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=et1331g&r=17360110g106p0345v1j5r4811s292
mStart Page = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=et1331g&r=17360110g106p0345v1j5r4811s292
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat

\ActiveX\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft

Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [Corel Photo Downloader] "C:\Program Files (x86)\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe"

-startup
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [VeohPlugin] "C:\Program Files (x86)\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe"

UNATTENDED
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\Phoenix\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ERUNTA~1.LNK - C:\Program Files

(x86)\ERUNT\AUTOBACK.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\WINZIP~1.LNK - C:\Program Files (x86)\WinZip

\WZQKPICK.EXE
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component

\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: Translate this web page with Babylon - C:\Program Files (x86)\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/ActionTU.htm
IE: Translate with Babylon - C:\Program Files (x86)\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/Action.htm
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Users\Phoenix\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\IMVU\Run

IMVU.lnk
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live

\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:

\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:

\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
LSP: mswsock.dll
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} - hxxp://www.worldwinner.com/games/v57/wof/wof.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{8AAE4FCF-7C23-44D3-B348-DB9594E7CDEB} : DhcpNameServer = 192.168.1.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4
BHO-X64: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO-X64: 0x1 - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat

\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft

Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin

\jp2ssv.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe"

UNATTENDED
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
IE-X64: {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Users\Phoenix\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\IMVU

\Run IMVU.lnk
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Phoenix\AppData\Roaming\Mozilla\Firefox\Profiles\hrukehcs.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - component: C:\Users\Phoenix\AppData\Roaming\Mozilla\Firefox\Profiles\hrukehcs.default\extensions\{7b13ec3e-999a-4b70-

b9cb-2617b8323822}\components\FFExternalAlert.dll
FF - component: C:\Users\Phoenix\AppData\Roaming\Mozilla\Firefox\Profiles\hrukehcs.default\extensions\{7b13ec3e-999a-4b70-

b9cb-2617b8323822}\components\RadioWMPCore.dll
FF - plugin: C:\Program Files (x86)\Common Files\Motive\npMotive.dll
FF - plugin: C:\Program Files (x86)\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npwachk.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files (x86)\WorldWinner.com, Inc\WorldWinner Games\npwwload.dll
FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll
FF - plugin: C:\Users\Phoenix\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============
.
R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-13 20992]
R2 Greg_Service;GRegService;C:\Program Files (x86)\eMachines\Registration\GregHSRW.exe [2009-6-4 1150496]
R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2010-11-17 517632]
R2 Updater Service;Updater Service;C:\Program Files\eMachines\eMachines Updater\UpdaterService.exe [2009-8-15 240160]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework

\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET

\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-3 135664]
S2 IHA_MessageCenter;IHA_MessageCenter;"C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe"

--> C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe [?]
S3 DAUpdaterSvc;Dragon Age: Origins - Content Updater;C:\Program Files (x86)\Steam\steamapps\common\dragon age ultimate

edition\bin_ship\DAUpdaterSvc.Service.exe [2010-12-26 25832]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-3 135664]
S3 npggsvc;nProtect GameGuard Service;C:\Windows\system32\GameMon.des -service --> C:\Windows\system32\GameMon.des -service

[?]
S3 NWUSBCDFIL64;Novatel Wireless Installation CD;C:\Windows\system32\DRIVERS\NwUsbCdFil64.sys --> C:\Windows

\system32\DRIVERS\NwUsbCdFil64.sys [?]
S3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;C:\Windows\system32\DRIVERS\nwusbser2.sys --> C:\Windows

\system32\DRIVERS\nwusbser2.sys [?]
S3 SMSIVZAM5X64;SMSIVZAM5X64 NDIS Protocol Driver;C:\PROGRA~2\VERIZO~2\VZACCE~1\SMSIVZAM5X64.SYS [2009-3-20 43032]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys

[?]
.
=============== Created Last 30 ================
.
2011-11-29 00:31:42 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\go
2011-11-29 00:31:41 -------- d-----w- C:\ProgramData\Easybits GO
2011-11-26 01:59:04 -------- d-----w- C:\Program Files (x86)\Microsoft WSE
2011-11-26 01:21:26 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\Origin
2011-11-26 01:21:25 -------- d-----w- C:\Users\Phoenix\AppData\Local\Origin
2011-11-26 01:21:10 -------- d-----w- C:\ProgramData\Origin
2011-11-26 01:21:10 -------- d-----w- C:\Program Files (x86)\Origin Games
2011-11-26 01:20:52 -------- d-----w- C:\Program Files (x86)\Origin
2011-11-23 22:00:12 -------- d-sh--w- C:\Windows\SysWow64\%APPDATA%
2011-11-12 05:41:43 -------- d-----w- C:\Users\Phoenix\.thumbnails
2011-11-12 05:40:04 -------- d-----w- C:\Users\Phoenix\.gimp-2.6
2011-11-12 05:39:50 -------- d-----w- C:\Program Files (x86)\GIMP-2.0
2011-11-12 00:40:32 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\001D4
2011-11-12 00:40:30 -------- d-----w- C:\Program Files (x86)\LP
2011-11-12 00:40:22 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\qtxA0ucS2b3n4Q6
2011-11-12 00:38:20 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\HccAA1ivvDon4pH
2011-11-12 00:38:17 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\IttxAA0ucS2ib3n
2011-11-12 00:38:16 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\k222obbF4pmGsQ6
2011-11-12 00:38:12 -------- d-----we C:\Windows\system64
2011-11-12 00:38:12 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\syx0SiFp5Q6W7L9
2011-11-12 00:38:10 -------- d-----w- C:\Users\Phoenix\AppData\Roaming\jYYYXwjjUVlItzN
.
==================== Find3M ====================
.
2011-10-18 02:07:31 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
.
============= FINISH: 19:26:27.70 ===============

-----------------------------------------------------
DoubleClick: Tracking cookie (Internet Explorer: Phoenix) (Cookie, nothing done)



--- Spybot - Search & Destroy version: 1.6.2 (build: 20090126) ---

2009-01-26 blindman.exe (1.0.0.8)
2009-01-26 SDFiles.exe (1.6.1.7)
2009-01-26 SDMain.exe (1.0.0.6)
2009-01-26 SDShred.exe (1.0.2.5)
2009-01-26 SDUpdate.exe (1.6.0.12)
2009-01-26 SDWinSec.exe (1.0.0.12)
2009-01-26 SpybotSD.exe (1.6.2.46)
2009-03-05 TeaTimer.exe (1.6.6.32)
2010-10-10 unins000.exe (51.49.0.0)
2009-01-26 Update.exe (1.6.0.7)
2009-11-04 advcheck.dll (1.6.5.20)
2007-04-02 aports.dll (2.1.0.0)
2008-06-14 DelZip179.dll (1.79.11.1)
2009-01-26 SDHelper.dll (1.6.2.14)
2008-06-19 sqlite3.dll
2009-01-26 Tools.dll (2.1.6.10)
2009-01-16 UninsSrv.dll (1.0.0.0)
2010-06-29 Includes\Adware.sbi (*)
2010-08-24 Includes\AdwareC.sbi (*)
2010-08-13 Includes\Cookies.sbi (*)
2010-09-22 Includes\Dialer.sbi (*)
2010-09-22 Includes\DialerC.sbi (*)
2010-01-25 Includes\HeavyDuty.sbi (*)
2009-05-26 Includes\Hijackers.sbi (*)
2010-07-27 Includes\HijackersC.sbi (*)
2010-06-02 Includes\iPhone.sbi (*)
2010-08-02 Includes\Keyloggers.sbi (*)
2010-08-31 Includes\KeyloggersC.sbi (*)
2004-11-29 Includes\LSP.sbi (*)
2010-09-13 Includes\Malware.sbi (*)
2010-10-05 Includes\MalwareC.sbi (*)
2010-05-18 Includes\PUPS.sbi (*)
2010-10-05 Includes\PUPSC.sbi (*)
2010-01-25 Includes\Revision.sbi (*)
2009-01-13 Includes\Security.sbi (*)
2010-07-27 Includes\SecurityC.sbi (*)
2008-06-03 Includes\Spybots.sbi (*)
2008-06-03 Includes\SpybotsC.sbi (*)
2010-06-29 Includes\Spyware.sbi (*)
2010-07-27 Includes\SpywareC.sbi (*)
2010-03-08 Includes\Tracks.uti
2010-08-04 Includes\Trojans.sbi (*)
2010-09-28 Includes\TrojansC-02.sbi (*)
2010-07-28 Includes\TrojansC-03.sbi (*)
2010-09-28 Includes\TrojansC-04.sbi (*)
2010-10-05 Includes\TrojansC-05.sbi (*)
2010-09-13 Includes\TrojansC.sbi (*)
2008-03-04 Plugins\Chai.dll
2008-03-05 Plugins\Fennel.dll
2008-02-26 Plugins\Mate.dll
2007-12-24 Plugins\TCPIPAddress.dll
jeffce
2011-12-21, 14:15
Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Watch Topic button to the right of your topic title and then choosing the notification method ( Recommended: Inmediate Notification)
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.

IMPORTANT NOTE : Please do not delete anything unless instructed to.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.

Vista and Windows 7 users:
These tools MUST be run from the executable (.exe) every time you run them
with Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.
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I apologize for the delay in response, but as you can see we are quite busy here. Thanks for your patience. :)
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**WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.

Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.

If you would like to format and reinstall your Operating System please let me know and I can assist you with that.

If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help. :)
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Please download TDSSKiller.zip (http://support.kaspersky.com/downloads/utils/tdsskiller.zip)

Extract it to your desktop
Right-click and Run as Administrator TDSSKiller.exe
Press Start Scan

Only if Malicious objects are found then ensure Cure is selected
Then click Continue > Reboot now

Copy and paste the log in your next reply

A copy of the log will be saved automatically to the root of the drive (typically C:\)

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Download Combofix from either of the links below, and save it to your desktop.
Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)

**Note: It is important that it is saved directly to your desktop**

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IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here (http://forums.whatthetech.com/How_Disable_your_Security_Programs_t96260.html&pid=494216#entry494216)

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Right-Click and Run as Administrator on ComboFix.exe & follow the prompts. When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.
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In your next reply, let me know if you have chosen to format/reinstall.

If you have chosen to attempt to continue cleaning post the logs created by TDSSKiller and ComboFix.
EmpressPhoenix
2011-12-21, 21:38
Ok. I let the boyfriend read your response, since it is HIS computer after all lol.

"If you would like to format and reinstall your Operating System please let me know and I can assist you with that."

He's going to decide to go with this option. He does want your help though in it all, to make sure he doesn't mess anything up.

When we first got this computer, he backed everything up but cannot find the other discs...so yeah.

Just let us know what we need to do :) I have my laptop to read your responses on so we should be good on that.
jeffce
2011-12-21, 21:47
Hi,

Ok...sounds like a plan; however, I am going to direct you to Techs that are better able to help you in this arena. Please visit the Windows forum at What the Tech found here (http://forums.whatthetech.com/index.php?showforum=119). You will have to register (it is free) and then post for help in the Windows forum using the link I provided.

The techs there are exceptional and will be best at helping to walk you through this. :) Please be sure to add a link to the topic you opened here in case they might have to look anything over.

Admin Edit
Topic at WTT: http://forums.whatthetech.com/index.php?showtopic=121686#entry764295