Malware removal help

[KingJohn630]

Hello,

I'm trying to fix my sis' comp and not having any luck. It seems to be infected with some kind of malware or virus. I cannot install or uninstall any programs. I cannot run programs such as Malwarebytes, not even in safe mode. Nothing happen when I click on it. I tried right-click and run as administrator.
Malwarebyte, AVG and McAfee Security Center are installed.
I tried running exeHelper.com and tdsskiller. Not logs were generated.
This is Windows 7.
There is an error when it boots up. Something regarding 16 bit application is unsupported. \\.\globalroot\systemroot\svchost.exe cannot start.
Any help will be appreciated.

[Blade81]

Hi,


Download DDS and save it to your desktop from here (http://download.bleepingcomputer.com/sUBs/dds.com) or here (http://download.bleepingcomputer.com/sUBs/dds.scr) or here (http://www.forospyware.com/sUBs/dds).
Disable any script blocker, and then double click dds file to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop. Post them back to your topic.

[Blade81]

Due to inactivity, this thread will now be closed.

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.