ChellePow
2012-02-02, 19:36
On a different computer...:confused:
My daughter clicked on a program called "System Check". It reported all kinds of hard drive issues,etc. She clicked to fix the failures. She got caught in a loop of trying to fix and the fix requiring a purchase.
The screen wont close and doesnt allow access to any of her programs. She cant start in Safe Mode.She cant get past the System Check Buy Now page.There seems to be a false desktop with only the recycle bin. Restarting didnt help. Do you have any useful info for getting rid of this one and getting her hard drive back under her control?
oldman960
2012-02-05, 00:03
Hi ChellePow, welcome to the forum.
To make cleaning this machine easier
Please do not uninstall/install any programs unless asked to
It is more difficult when files/programs are appearing in/disappearing from the logs.
Please do not run any scans other than those requested
Please follow all instructions in the order posted
All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
Do not attach any logs/reports, etc.. unless specifically requested to do so.
If you have problems with or do not understand the instructions, Please ask before continuing.
Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.
The original desktop is mostly there, just what ever was on it hidden by the malware. We can transfer the tool along with a notepad to the infected computer witha usb device such as a flashdrive.
On the working computer.
Download OTL (http://oldtimer.geekstogo.com/OTL.exe) a and save it to your usb device.
Rename OTL.exe to iexplore.exe
Next
Open a new Notepad session
Click the Start button, click run
in the run box type notepad
click ok
In the notepad, Click "Format" and be certain that Word Wrap is not checked.
Copy and paste all the text in the code box below into the Notepad. Do Not copy the word CODE
netsvcs
%SYSTEMDRIVE%\*.*
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\Fonts\*.ini
%systemroot%\Fonts\*.ini2
%systemroot%\Fonts\*.exe
%systemroot%\system32\spool\prtprocs\w32x86\*.*
%systemroot%\REPAIR\*.bak1
%systemroot%\REPAIR\*.ini
%systemroot%\system32\*.jpg
%systemroot%\*.jpg
%systemroot%\*.png
%systemroot%\*.scr
%systemroot%\*._sy
%APPDATA%\Adobe\Update\*.*
%ALLUSERSPROFILE%\Favorites\*.*
%APPDATA%\Microsoft\*.*
%PROGRAMFILES%\*.*
%APPDATA%\Update\*.*
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\System32\config\*.sav
%PROGRAMFILES%\bak. /s
%systemroot%\system32\bak. /s
%ALLUSERSPROFILE%\Start Menu\*.līk /x
%systemroot%\system32\config\systemprofile\*.dat /x
%systemroot%\*.config
%systemroot%\system32\*.db
%PROGRAMFILES%\Internet Explorer\*.dat
%APPDATA%\Mikzosoft\Internet Explorer\Quick Launch\*.lnk /x
%USERPROFILE%\Desktop\*.exe
%PROGRAMFILES%\Common Files\*.*
%systemroot%\*.src
%systemroot%\install\*.*
%systemroot%\system32\DLL\*.*
%systemroot%\system32\HelpFiles\*.*
%systemroot%\system32\rundll\*.*
%systemroot%\winn32\*.*
%systemroot%\Java\*.*
%systemroot%\system32\test\*.*
%systemroot%\system32\Rundll32\*.*
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
%USERPROFILE%\..|smtmp;true;true;true /FP
%temp%\smtmp\*.* /s
/md5start
iexplore.*
explorer.*
winlogon.*
dll
zx.dll
hlp.dat
consrv.dll
/md5stop
In the notepad
Click File, Save as..., and set the Save in to your
In the filename box, type (including quotation marks) as the filename: "scan.txt"
Click save
On the sick computer
transfer both scan.txt and OTL(remaned to iexplore.exe) to the desktop
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click on Minimal Output at the top
Double click inside the Custom Scan box at the bottom
A window will appear saying [b]"Click OK to load a custom scan from a file or Cancel to cancel"
Click the OK button and navigate to the file scan.txt which you just saved to your desktop
Select scan.txt and click Open. Writing will now appear under the Custom Scan box
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Transfer them to the usb device.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic