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View Full Version : complex windows vista problem involving (at least!) a redirect virus



rozebola
2012-02-13, 04:54
Greetings,

since a week and a half ago, I've experienced a myriad of severe problems with my computer. I believe I must have downloaded a virus that manifested itself as 'windows security center', a red shield with a white x. I do not know if that is a valid program or not, but it prompted me to review my security problems, and it showed that my avg was not enabled. I couldn't enable it so I went online and downloaded 'microsoft security essentials' to try to root out a virus, but my system crashed instead. Upon reboot, my windows defender and security suite still wouldn't activate even when I tried to turn them on. I've tried everything: uninstalling and reinstalling AVG, downloading alternate security systems(Avast, bulldog, malwarebytes). I should mention my computer's symptoms, of course, but they changed, probably because I meddled too much with things I didn't know much about in my paranoia(i.e. security. advanced. owners). One of the first symptoms was that when I logged on, all of my photos, docs and files had 'disappeared' and I freaked out. I immediatly restored my computer. When I set my preference to show hidden files and folders, I saw that all of my docs had been hidden, and that's when I knew I had something bad. I've since restored a second time, and tried to use an ESET cleaner to clear the olmarik redirect virus from my computer because whenever I cliked on a link it redirected to Puma_ something or other. I instead solved that issue by manually modifying some host file per directions of a random website. I am not able to start firefox as of a few days ago. Ive tried running everthying that doesn't work as an administrator, to no avail. As of right now (after restarting after an ESRI installation), I can only start windows in safemode. Whenever I try to log on normally, a blue screen flashes up and disappears before I can read it. I did read the "BEFORE YOU POST" section, but when I tried to save the ERUNT file, a notice popped up and said "No registry files found to save for the selected options!". Anyways, I apologize for such long-windedness, and I very much hope someone can assist me. I would happily restore my computer to factory settings, but I have years of photos and docs on the line, my graduation depends on it, and my system is unable to run any flash drives, or carbonite backup.

Here is my DDS:

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_24
Run by Tricia at 21:53:02 on 2012-02-12
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3004.2273 [GMT -5:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\crashreporter.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ebstart.com/
uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyOverride = *.local
mURLSearchHooks: H - No File
BHO: StumbleUpon Launcher: {145b29f4-a56b-4b90-bbac-45784ebebbb7} - c:\program files\stumbleupon\StumbleUponIEBar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\9.0.0.18\AVG Secure Search_toolbar.dll
BHO: FAIESSOHelper Class: {a2f122da-055f-4df7-8f24-7354dbdba85b} - c:\program files\sensible vision\fast access\FAIESSO.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: StumbleUpon Toolbar: {5093eb4c-3e93-40ab-9266-b607ba87bdc8} - c:\program files\stumbleupon\StumbleUponIEBar.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\9.0.0.18\AVG Secure Search_toolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB: {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - No File
{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell2.exe" /mode2
mRun: [FAStartup]
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [FATrayAlert] c:\program files\sensible vision\fast access\FATrayMon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Freecorder FLV Service] "c:\program files\freecorder\FLVSrvc.exe" /run
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [dplaysvr] c:\windows\system32\config\systemprofile\appdata\local\dplaysvr.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
dRun: [dplaysvr] c:\windows\system32\config\systemprofile\appdata\local\dplaysvr.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Open with WordPerfect - c:\program files\corel\wordperfect office x5\programs\WPLauncher.hta
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: comcastonline.com\actsvr
Trusted Zone: labworks.org\educationlink
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{1AE43CE9-181D-457F-B629-AD73B88E3292} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{CCB13721-2D30-40DA-BB61-FFEDBA80B9E9} : DhcpNameServer = 64.185.96.68 64.185.96.4
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\9.0.1\ViProtocol.dll
Notify: FastAccess - c:\program files\sensible vision\fast access\FALogNot.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Notification Packages = scecli FAPassSync
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\tricia\appdata\roaming\mozilla\firefox\profiles\swh348js.default\
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\users\tricia\appdata\roaming\mozilla\firefox\profiles\swh348js.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\tricia\appdata\roaming\move networks\plugins\npqmp071503000010.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(yahoo.ytff.general.dontshowhpoffer, true
============= SERVICES / DRIVERS ===============
.
R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2010-3-8 62496]
R3 k57nd60x;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2009-9-11 203264]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_f6ef8056\AEstSrv.exe [2009-9-11 81920]
S2 AVGIDSAgent;AVGIDSAgent;"c:\program files\avg\avg10\identity protection\agent\bin\avgidsagent.exe" --> c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [?]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
S2 FAService;FAService;c:\program files\sensible vision\fast access\FAService.exe [2010-4-4 2409800]
S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-13 135664]
S2 MBAMService;MBAMService;"c:\program files\malwarebytes' anti-malware\mbamservice.exe" --> c:\program files\malwarebytes' anti-malware\mbamservice.exe [?]
S2 SftService;SoftThinks Agent Service;c:\program files\dell datasafe local backup\SftService.exe [2009-9-11 1692480]
S2 vToolbarUpdater;vToolbarUpdater;c:\program files\common files\avg secure search\vtoolbarupdater\9.0.1\ToolbarUpdater.exe [2011-12-13 855904]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-8-7 167264]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2009-9-11 144128]
S3 FACAP;facap, FastAccess Video Capture;c:\windows\system32\drivers\facap.sys [2008-9-24 232832]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-12-13 135664]
S3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-9-11 112128]
S3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2009-3-6 133632]
S3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2009-3-8 280096]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-02-12 05:41:34 -------- d-----w- c:\windows\pss
2012-02-12 03:58:55 54016 ----a-w- c:\windows\system32\drivers\lddk.sys
2012-02-12 02:04:56 -------- d-----w- c:\users\tricia\appdata\local\Apps
2012-02-11 14:23:32 -------- d-----w- c:\users\tricia\appdata\roaming\AVG2012
2012-02-11 13:47:02 -------- d-----w- c:\users\tricia\appdata\roaming\go
2012-02-11 04:06:14 -------- d-----w- c:\users\tricia\appdata\roaming\Malwarebytes
2012-02-11 04:06:02 -------- d-----w- c:\programdata\Malwarebytes
2012-02-11 03:39:17 -------- d-----w- c:\program files\8F5CA
2012-02-11 03:38:25 -------- d-----w- c:\program files\LP
2012-02-09 04:59:02 -------- d-----w- c:\programdata\U3
2012-02-07 07:26:39 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{d9f73fd9-ad3f-4b25-89cb-7ff3d1a63039}\offreg.dll
2012-02-07 07:15:05 6557240 ------w- c:\programdata\microsoft\windows defender\definition updates\{d9f73fd9-ad3f-4b25-89cb-7ff3d1a63039}\mpengine.dll
2012-02-07 01:08:28 -------- d-----w- c:\programdata\AVAST Software
2012-02-07 01:08:28 -------- d-----w- c:\program files\AVAST Software
2012-02-06 19:24:54 -------- d-----w- c:\programdata\Carbonite
2012-02-01 03:01:54 -------- d--h--w- c:\program files\Microsoft Security Client
2012-01-27 00:14:14 128512 ---ha-w- c:\programdata\microsoft\windows\drm\E262.tmp
2012-01-22 22:32:53 -------- d-----w- c:\program files\Incline Software
2012-01-22 22:04:48 -------- d--h--w- c:\program files\Open Mind
2012-01-22 21:35:06 -------- d-----w- c:\users\tricia\appdata\local\xAltInfo
2012-01-22 21:34:16 -------- d-----w- c:\program files\ThoughtOffice
2012-01-20 17:56:46 -------- d-----w- c:\program files\iPod(3603)
2012-01-20 17:56:44 -------- d-----w- c:\program files\iTunes(3604)
.
==================== Find3M ====================
.
2012-01-29 10:10:42 237072 ------w- c:\windows\system32\MpSigStub.exe
2011-11-25 15:59:48 376320 ----a-w- c:\windows\system32\winsrv.dll
2011-11-23 13:37:27 2043904 ----a-w- c:\windows\system32\win32k.sys
2011-11-20 01:01:32 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-18 20:23:34 1205064 ----a-w- c:\windows\system32\ntdll.dll
2011-11-18 17:47:03 66560 ----a-w- c:\windows\system32\packager.dll
2011-11-17 06:48:37 440192 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2011-11-16 16:23:44 377344 ----a-w- c:\windows\system32\winhttp.dll
2011-11-16 16:23:08 72704 ----a-w- c:\windows\system32\secur32.dll
2011-11-16 16:23:05 278528 ----a-w- c:\windows\system32\schannel.dll
2011-11-16 16:21:57 1259008 ----a-w- c:\windows\system32\lsasrv.dll
2011-11-16 14:12:25 9728 ----a-w- c:\windows\system32\lsass.exe
.
============= FINISH: 21:55:20.67 ===============

Blade81
2012-02-22, 08:28
Hi,

If help still needed post fresh DDS logs, please.

Blade81
2012-03-05, 10:37
Due to inactivity, this thread will now be closed.

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.