Friday
2012-02-29, 11:57
The following instructions have been created to help you to get rid of "Complitly" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
Complitly is a browser add-on that gets installed via malware without any user consent. It runs in background loaded via the web browser. There is no benefit for the user.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "{4FFBB818-B13C-11E0-931D-B2664824019B}_is1".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$APPDATA>\Complitly\64\Complitly64.dll".
The file at "<$APPDATA>\Complitly\64\KeepMeUpdated.exe".
The file at "<$APPDATA>\Complitly\Complitly.dll".
The file at "<$APPDATA>\Complitly\KeepMeUpdated.exe".
The file at "<$PROGRAMFILES>\Complitly\chrome\ComplitlyChrome.crx".
The file at "<$PROGRAMFILES>\Complitly\FireFoxExtensionWithFF8Fix.exe".
The file at "<$PROGRAMFILES>\Complitly\FireFoxUninstaller.exe".
The file at "<$PROGRAMFILES>\Complitly\InstTracker.exe".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome.manifest".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\appIcon.png".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\browserOverlay.xul".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\options.js".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\options.xul".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\utils.js".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\defaults\preferences\predictad.js".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\install.rdf".
The file at "<$PROGRAMFILES>\Complitly\System.Data.SQLite.dll".
The file at "<$PROGRAMFILES>\Complitly\unins000.dat".
Make sure you set your file manager to display hidden and system files. If Complitly uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$APPDATA>\Complitly\64".
The directory at "<$APPDATA>\Complitly".
The directory at "<$PROGRAMFILES>\Complitly\chrome".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com\defaults\preferences".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com\defaults".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com".
The directory at "<$PROGRAMFILES>\Complitly".
Make sure you set your file manager to display hidden and system files. If Complitly uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
A key in HKEY_CLASSES_ROOT\ named "SuggestMeYes.SuggestMeYesBHO.1", plus associated values.
A key in HKEY_CLASSES_ROOT\ named "SuggestMeYes.SuggestMeYesBHO", plus associated values.
Delete the registry key "{01BCB858-2F62-4F06-A8F4-48F927C15333}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{0FB6A909-6086-458F-BD92-1F8EE10042A0}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{0FB6A909-6086-458F-BD92-1F8EE10042A0}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "{442F13BC-2031-42D5-9520-437F65271153}" at "HKEY_CLASSES_ROOT\AppID\".
Delete the registry key "{C9AE652B-8C99-4AC2-B556-8B501182874E}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "Complitly.DLL" at "HKEY_CLASSES_ROOT\AppID\".
Delete the registry key "Complitly" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "dlfienamagdnkekbbbocojppncdambda" at "HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\".
Delete the registry key "dlfienamagdnkekbbbocojppncdambda" at "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\".
Delete the registry key "SimplyGen" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If Complitly uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
Complitly is a browser add-on that gets installed via malware without any user consent. It runs in background loaded via the web browser. There is no benefit for the user.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "{4FFBB818-B13C-11E0-931D-B2664824019B}_is1".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$APPDATA>\Complitly\64\Complitly64.dll".
The file at "<$APPDATA>\Complitly\64\KeepMeUpdated.exe".
The file at "<$APPDATA>\Complitly\Complitly.dll".
The file at "<$APPDATA>\Complitly\KeepMeUpdated.exe".
The file at "<$PROGRAMFILES>\Complitly\chrome\ComplitlyChrome.crx".
The file at "<$PROGRAMFILES>\Complitly\FireFoxExtensionWithFF8Fix.exe".
The file at "<$PROGRAMFILES>\Complitly\FireFoxUninstaller.exe".
The file at "<$PROGRAMFILES>\Complitly\InstTracker.exe".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome.manifest".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\appIcon.png".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\browserOverlay.xul".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\options.js".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\options.xul".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content\utils.js".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\defaults\preferences\predictad.js".
The file at "<$PROGRAMFILES>\Complitly\support@Complitly.com\install.rdf".
The file at "<$PROGRAMFILES>\Complitly\System.Data.SQLite.dll".
The file at "<$PROGRAMFILES>\Complitly\unins000.dat".
Make sure you set your file manager to display hidden and system files. If Complitly uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$APPDATA>\Complitly\64".
The directory at "<$APPDATA>\Complitly".
The directory at "<$PROGRAMFILES>\Complitly\chrome".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome\content".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com\chrome".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com\defaults\preferences".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com\defaults".
The directory at "<$PROGRAMFILES>\Complitly\support@Complitly.com".
The directory at "<$PROGRAMFILES>\Complitly".
Make sure you set your file manager to display hidden and system files. If Complitly uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
A key in HKEY_CLASSES_ROOT\ named "SuggestMeYes.SuggestMeYesBHO.1", plus associated values.
A key in HKEY_CLASSES_ROOT\ named "SuggestMeYes.SuggestMeYesBHO", plus associated values.
Delete the registry key "{01BCB858-2F62-4F06-A8F4-48F927C15333}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{0FB6A909-6086-458F-BD92-1F8EE10042A0}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{0FB6A909-6086-458F-BD92-1F8EE10042A0}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "{442F13BC-2031-42D5-9520-437F65271153}" at "HKEY_CLASSES_ROOT\AppID\".
Delete the registry key "{C9AE652B-8C99-4AC2-B556-8B501182874E}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "Complitly.DLL" at "HKEY_CLASSES_ROOT\AppID\".
Delete the registry key "Complitly" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "dlfienamagdnkekbbbocojppncdambda" at "HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\".
Delete the registry key "dlfienamagdnkekbbbocojppncdambda" at "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\".
Delete the registry key "SimplyGen" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If Complitly uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.