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Purrington
2012-03-08, 12:05
I have a Dell Inspiron Model N5110 with Windows 7.

I am having trouble downloading Spybot and other downloads as well.

When I try to download Spybot I get this message: spybotd162.exe couldn't be downloaded.

Also when I try to download Chrome Browser I get this message:

"
ERROR DETAILS
Following errors were detected during this operation.
* [3/8/2012 4:57:53 AM] System.IO.FileNotFoundException
- The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Internal.Isolation.IsolationInterop.GetUserStore(UInt32 Flags, IntPtr hToken, Guid& riid)
at System.Deployment.Application.ComponentStore..ctor(ComponentStoreType storeType, SubscriptionStore subStore)
at System.Deployment.Application.SubscriptionStore..ctor(String deployPath, String tempPath, ComponentStoreType storeType)
at System.Deployment.Application.SubscriptionStore.get_CurrentUser()
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)"

I am also unable to download any .pdf documents.

I am afraid I might be infected.

What can be done to resolve this?

Thank you

spybotsandra
2012-03-08, 13:02
Hello,

Please download the installation and the update file on another computer,
copy these to a CD or USB stick and then install and run it on the infected computer:
Installation file (http://www.spybotupdates.com/files/spybotsd162.exe) and Update file (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe) (run it after the installation).

Best regards
Sandra
Team Spybot

Purrington
2012-03-09, 01:11
Hello,

Please download the installation and the update file on another computer,
copy these to a CD or USB stick and then install and run it on the infected computer:
Installation file (http://www.spybotupdates.com/files/spybotsd162.exe) and Update file (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe) (run it after the installation).

Best regards
Sandra
Team Spybot

SpybotSandra:

I appreciate your response. I will need to search for another computer to use. As work they will not allow us to download any programs. I am not sure I can find a another computer to download the program but I will try.

Thank you