View Full Version : New Installation of Spybot yesterday
Please help! I installed spybot yesterday on my computer and ran scan. Now the computer wil not come on past a blue screen and F9 &F11 options do not work.
Hello patioco,
Which version of Spybot-S&D did you install, the beta or 1.6.2?
After you ran the scan was any malware removed. Also what is the operating system please and do you have other security software installed. :)
Best regards,
version 1.62, op sys windows 7; Norton 360 must not be doing its job.yes malware & adware 50 items were removed. 11 items were to be removed at startup and that is when hard drive crashed.
Hi patioco,
I installed spybot yesterday on my computer and ran scan. Now the computer wil not come on past a blue screen and F9 &F11 options do not work.
11 items were to be removed at startup and that is when hard drive crashed.
To clarify, the computer crashed after the scan or when you re-booted? :)
computer crashed upon reboot
Hello patioco,
Malware may cause issues when being removed however it can be difficult to establish the definitive cause and effect for blue screens.
For instance a search shows instances of Norton 360 and blue screens on Win7.
Example: http://www.sevenforums.com/system-security/214814-word-wise-norton-360-bsod-earlier-error-5013-3-a.html (http://www.sevenforums.com/system-security/214814-word-wise-norton-360-bsod-earlier-error-5013-3-a.html)
Norton 360 must not be doing its job
Is the license current, was the program updating?
Also is this a 32 or 64 bit computer and which version of Win7 do you have.
Best regards,
Windows Vista 64 bit. Norton 360 is up to date and current license expires 69 days.
Hello patioco,
Could you provide the BSOD error please, it should appear on the screen unless system is set to reboot on system failure.
In which case one can temporarily disable automatic restart.
http://windows.microsoft.com/en-US/windows-vista/Advanced-startup-options-including-safe-mode
Best regards,
cannot go to safe mode,f9 f10 f11 do not work
Hello patioco,
At this point I will refer you to a forum at whatthetech where volunteer techs can assist in troubleshooting. :)
You'd need to register an account as you did here but all help is free.
Please start a topic in Microsoft Windows™ (http://forums.whatthetech.com/index.php?showforum=119) and provide a link back to this thread.
Best regards.