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View Full Version : Need help please



LPlines
2012-05-03, 19:35
Yesterday while browsing online, my computer suddenly had some strange program pop up asking for permission to access my computer, I clicked cancel and then about 20 little boxes popped up saying something about data failure. It immediately ran a fake "S.M.A.R.T. scan" I believe it was called and proceeded to erase my desktop icons and favorites. I'm not sure what else it erased. I then ran spybot and malwarebytes. After malwarebytes removed what it found, I still didn't see my icons, so I restored my computer back 2 days, but that didn't do anything either. I'm hoping you may be able to help me make sure whatever attacked my computer is gone and possibly be able to restore whatever it removed. I ran erunt, my and here is my dds:
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19222
Run by Lauren & Sineca at 9:43:32 on 2012-05-03
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1012.120 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\CyberLink\TV Enhance\Kernel\TV\TVECapSvc.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\CyberLink\TV Enhance\Kernel\TV\TVESched.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\ehome\ehRecvr.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\ATT-SST\McciTrayApp.exe
C:\Program Files\AT&T\Internet Security Wizard\ISW.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\CyberLink\TV Enhance\TVEService.exe
C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\VTech\DownloadManager\System\AgentMonitor.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\ScanSoft\PaperPort\PPWEBCAP.EXE
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Consumer Input\dca-ua.exe
C:\Program Files\Sandisk\Common\Bin\WinCinemaMgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\inDtube\Utility\RemoteTool\inDtube.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Windows\ehome\ehmsas.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\ATT-SST\McciBrowser.exe
C:\Program Files\ATT-SST\McciBrowser.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil11g_ActiveX.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Presario&pf=desktop
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {AA58ED58-01DD-4d91-8333-CF10577473F7} - No File
BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - No File
BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - No File
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - No File
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: {4E7BD74F-2B8D-469E-94BE-FD60BB9AAE29} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [HPADVISOR] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autorun=AUTORUN
uRun: [PPWebCap] c:\program files\scansoft\paperport\PPWebCap.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [Consumer Input Update] c:\program files\consumer input\dca-ua.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
mRun: [ISW.exe] "c:\program files\at&t\internet security wizard\ISW.exe" /AUTORUN
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [TVEService] "c:\program files\cyberlink\tv enhance\TVEService.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [PMBVolumeWatcher] c:\program files\sony\pmb\PMBVolumeWatcher.exe
mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe" -delete
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [AgentMonitor] c:\program files\vtech\downloadmanager\system\AgentMonitor.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
StartupFolder: c:\users\lauren~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\wincin~1.lnk - c:\program files\sandisk\common\bin\WinCinemaMgr.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~2.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wpn111\wpn111.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\office~1.lnk - c:\program files\microsoft office\office\OSA.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\remote~1.lnk - c:\program files\indtube\utility\remotetool\inDtube.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Crawler Search - tbr:iemenu
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: motive.com\patttbc.att
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 10.0.0.1
TCP: Interfaces\{770F8B09-192C-4596-A6A9-3CE060E2CFED} : DhcpNameServer = 10.0.0.1
TCP: Interfaces\{EE353A62-1486-444C-9FA2-3BFC7A637198} : DhcpNameServer = 10.0.0.1
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} -
Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2012-05-03 14:02:24 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{7cb4fdef-0685-4c62-95fb-837da8c880f8}\offreg.dll
2012-05-03 13:30:38 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-05-03 05:07:02 6734704 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{7cb4fdef-0685-4c62-95fb-837da8c880f8}\mpengine.dll
2012-05-03 04:54:51 6734704 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2012-04-11 22:08:35 5120 ----a-w- c:\windows\system32\wmi.dll
2012-04-11 22:08:35 172032 ----a-w- c:\windows\system32\wintrust.dll
2012-04-11 22:08:35 157696 ----a-w- c:\windows\system32\imagehlp.dll
2012-04-11 22:08:35 12800 ----a-w- c:\windows\system32\drivers\fs_rec.sys
2012-04-11 22:06:59 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-04-11 22:06:59 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-04-11 17:56:47 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
.
==================== Find3M ====================
.
2012-03-21 03:44:12 74112 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
2012-03-21 03:44:12 171064 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2012-03-20 17:30:19 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-02-28 11:30:48 916992 ----a-w- c:\windows\system32\wininet.dll
2012-02-28 11:25:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-02-28 11:25:17 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-02-28 11:25:03 71680 ----a-w- c:\windows\system32\iesetup.dll
2012-02-28 11:25:03 109056 ----a-w- c:\windows\system32\iesysprep.dll
2012-02-28 10:07:57 385024 ----a-w- c:\windows\system32\html.iec
2012-02-28 08:12:52 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2012-02-28 08:08:30 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2012-02-14 15:45:30 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2012-02-14 15:45:30 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2012-02-13 14:12:08 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2012-02-13 13:47:57 683008 ----a-w- c:\windows\system32\d2d1.dll
2012-02-13 13:44:40 1068544 ----a-w- c:\windows\system32\DWrite.dll
.
============= FINISH: 9:51:45.38 ===============

Satchfan
2012-05-05, 14:33
Hello LPlines and welcome to the TSG forum.

My name is Satchfan and I would be glad to help you with your computer problem. Please read the following guidelines which will help to make cleaning your machine easier:


Please DO NOT RUN ANY TEMPORARY FILE CLEANERS or you will not get your files/folders back as they have been hidden in a temporary folder.
please follow all instructions in the order posted
please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
if you don't understand something, please don't hesitate to ask for clarification before proceeding
the fixes are specific to your problem and should only be used for this issue on this machine.
please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please do not install/uninstall any programs unless asked to.
Please do not run any scans other than those requested

===================================================

Download and run OTL


download OTL (http://oldtimer.geekstogo.com/OTL.exe) to your desktop.
double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
when the window appears, underneath Output at the top change it to Minimal Output.
check the boxes beside LOP Check and Purity Check.
under Custom Scan paste this in


netsvcs
drivers32
%SYSTEMDRIVE%\*.*
%systemroot%\system32\spool\prtprocs\w32x86\*.*
%systemroot%\REPAIR\*.bak1
%systemroot%\REPAIR\*.ini
%systemroot%\system32\*.jpg
%systemroot%\*.jpg
%systemroot%\*.png
%systemroot%\*.scr
%systemroot%\*._sy
%APPDATA%\Adobe\Update\*.*
%ALLUSERSPROFILE%\Favorites\*.*
%APPDATA%\Microsoft\*.*
%PROGRAMFILES%\*.*
%APPDATA%\Update\*.*
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\System32\config\*.sav
%PROGRAMFILES%\bak. /s
%systemroot%\system32\bak. /s
%ALLUSERSPROFILE%\Start Menu\*.lnk /x
%systemroot%\system32\config\systemprofile\*.dat /x
%systemroot%\*.config
%systemroot%\system32\*.db
%PROGRAMFILES%\Internet Explorer\*.dat
%APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
%USERPROFILE%\Desktop\*.exe
%PROGRAMFILES%\Common Files\*.*
%systemroot%\*.src
%systemroot%\install\*.*
%systemroot%\system32\DLL\*.*
%systemroot%\system32\HelpFiles\*.*
%systemroot%\system32\rundll\*.*
%systemroot%\winn32\*.*
%systemroot%\Java\*.*
%systemroot%\system32\test\*.*
%systemroot%\system32\Rundll32\*.*
%systemroot%\AppPatch\Custom\*.*
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
%appdata%\Microsoft\Windows\Start Menu\*.* /s
%programdata%\Microsoft\Windows\Start Menu\*.* /s

click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
when the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
you may need two posts to fit them both in.

===================================================

Run aswMBR


download aswMBR.exe (http://public.avast.com/~gmerek/aswMBR.exe) to your desktop.
double click the aswMBR.exe to run it
if asked, accept the AVAST virus definition download
click the "Scan" button to start scan
on completion of the scan click Save log, save it to your desktop and post in your next reply
Logs to include with next post:

OTL.txt
Extras.txt
aswMBR log

Thanks

Satchfan

LPlines
2012-05-06, 21:29
Thank you so much for helping me. I took the OTL notepad and extras notepad and zipped them so they would fit- I hope that is ok.

Satchfan
2012-05-07, 16:45
Let's see if we can recover the missing items.

Run Unhide

Download Unhide.exe (http://download.bleepingcomputer.com/grinler/unhide.exe)

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.

Please let me know if you can now see your startup programs and desktop files

Thanks Satchfan

LPlines
2012-05-07, 20:14
Yes I can now see my desktop items, favorites, etc.

Satchfan
2012-05-07, 21:35
Good, we're making progress :)

Download and run ComboFix

Download ComboFix from the following location:

Link (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)

* IMPORTANT !!! Save ComboFix.exe to your Desktop
Disable your AntiVirus and AntiSpyware applications, as they may otherwise interfere with our tools. See here (http://www.bleepingcomputer.com/forums/topic114351.html) for programs that need to be disabled and instruction on how to disable them.
Remember to re-enable them when we're done.
Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue its malware removal procedures.


http://i24.photobucket.com/albums/c30/ken545/RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

http://i24.photobucket.com/albums/c30/ken545/whatnext.jpg

Click on Yes, to continue scanning for malware.
Note: Do not mouse-click combofix's window while it is running. That may cause it to stall.

When finished, it will produce a log. Please include the ComboFix.txt in your next reply. It can be found at C:\ComboFix.txt

Satchfan

LPlines
2012-05-08, 19:45
Here is the combo fix log :)

Satchfan
2012-05-08, 23:48
Looking OK :bigthumb:

Run Malwarebytes’ Anti-Malware

I noticed that you had MBAM on your system: if you no longer have it, you can download it from here (http://www.malwarebytes.org/products/malwarebytes_free):

start Malwarebytes-Anti-Malware and update it, (“Update” tab}
once it is updated, click on “Scanner” tab, select Perform quick scan, then click Scan.
when the scan is complete, click OK, then Show Results to view the results.
be sure that everything is checked, and click Remove Selected.
when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
copy and paste the contents of that report in your next reply and exit MBAM.

NOTE: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Please copy and paste the log in your next post, not attach it.

Also, let me know how your computer is running

Satchfan

LPlines
2012-05-09, 22:34
The computer seems to be running normally :)

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.09.05

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 8.0.6001.19222
Lauren & Sineca :: LARRY-PC [administrator]

5/9/2012 12:50:34 PM
mbam-log-2012-05-09 (12-50-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 250944
Time elapsed: 23 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Satchfan
2012-05-09, 23:43
Great news.

Let's make sure everything is OK before we clean up.

Run ESET Online Scan

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here (http://www.bleepingcomputer.com/forums/topic114351.html).

Hold down Control and click on the following link to open ESET OnlineScan in a new window.

ESET OnlineScan (http://www.eset.com/online-scanner)

1. Click the Eset online Scanner button.
2. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on esetinstaller.exe to download the ESET Smart Installer. Save it to your desktop.
• Double click on the Eset installer icon on your desktop.3. Check Yes, I accept the Terms of Use
4. Click the Start button.
5. Accept any security warnings from your browser.
6. Check Scan archives
7. Push the Start button.
8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
9. When the scan completes, push List of found threats
10. Push Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Note - when ESET doesn't find any threats, no report will be created.
11. Push the back button.
12. Push Finish

If a log has been produced post it in your next reply.

Satchfan

LPlines
2012-05-11, 01:44
Here is the 1 threat found:

C:\Users\Lauren & Sineca\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\52\23230634-687a5212 Java/Exploit.Agent.NBI trojan deleted - quarantined

Satchfan
2012-05-11, 09:23
Good job: Eset seems to have taken care of the last infection.

Now that you’re free from malware, as long as your computer seems to be running well, please follow these simple steps to tidy up you computer and decrease the likelihood of getting infected again:

You can delete the DDS and aswMBR logs and programs from your desktop.

Uninstall Combofix

Follow these steps to uninstall Combofix

click START then RUN
now type Combofix /uninstall in the runbox and click OK.
Note the space between the X and the /, it needs to be there.
http://i944.photobucket.com/albums/ad283/Ninamf/WTT/CFuninstall.jpg

please follow the prompts to uninstall Combofix.
once it's finished uninstalling itself you will receive a message saying Combofix was uninstalled successfully.

===================================================

Uninstall OTL

Double-click OTL.exe
Click the CleanUp! button.
Select Yes when the Begin cleanup Process? prompt appears.
If you are prompted to reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.
NOTE: If you receive a warning from your firewall or other security programs regarding OTL attempting to contact the internet, please allow it to do so.

You can just delete all other logs and programs we’ve used that are on your desktop. Just click on them and press Delete.

===================================================

Uninstall and update Java

The version you have is old and therefore vulnerable to infections

Remove all versions of Java or JRE environment

From the Start menu, select Control Panel.
In Classic View, double-click Programs and Features. In Control Panel Home view, under "Programs", click Uninstall a program.
Select the program you want to remove, and click Uninstall. Alternatively, right-click the program and select Uninstall.

Install the latest version of Java from here (http://www.java.com/en/download/manual.jsp)

===================================================

Recommended programs

SpywareBlaster (http://www.javacoolsoftware.com/sbdownload.html). SpywareBlaster protects against bad ActiveX, it immunizes your PC against them. It blocks over 11,000 bad sites and uses no resources of your computer.

===================================================

Install Spybot - Search and Destroy - Download and install Spybot Search and Destroy which provides real time spyware and hijacker protection .

There were remnants of it on your machine but it is no longer installed.

A tutorial on installing and using SS&D can be found here (http://forum.malwareremoval.com/viewtopic.php?t=13)

You should scan your computer with the program on a regular basis as you would with your anti-virus software.

===================================================

Update and run Malwarebytes. This really is an excellent program that you should also update and run on a regular basis, probably weekly.

===================================================

It’s important to keep programs up to date so that malware doesn't exploit any old security flaws.

FileHippo Update Checker (http://www.filehippo.com/updatechecker/FHsetup.exe) is an extremely helpful program that will tell you which of your programs need to be updated.

===================================================

MVPS Hosts (http://winhelp2002.mvps.org/hosts.htm) file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

===================================================

I also recommend that you read the following:

How to prevent malware (http://miekiemoes.blogspot.com/2008/02/how-to-prevent-malware.html) by miekiemoes

Safe computing

Satchfan

LPlines
2012-05-15, 20:49
Thank you for all of your help. :) During this process, on the other user account, some files popped up on the desktop. I'm assuming these came from the "unhide" program, do I just go ahead and re-hide them, or delete them?

Satchfan
2012-05-15, 22:37
Thank you for all of your help. You are very welcome.:bigthumb:


do I just go ahead and re-hide them Yes. If you need instructions, let me know.

Regards

Satchfan