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hns2700
2012-05-08, 22:36
Hi

I have an optiplex 990 infected with both IDP.Trojan.1C8D1A13 and Trojan horse crypt.AQLW. Smart Fortress 2012 was initially found yesterday (5/7/12) and Malwarebytes appears to have removed that. AVG detected the two threats mentioned above but cannot do anything about them.

Can you please help with the steps for removal of these two infections? I am open to doing a step by step restore if that's a possibility. Layman terms please.

Thanks for help!
Heather
tashi
2012-05-08, 23:04
Hello hns2700,

The forum FAQ is here, http://forums.spybot.info/showthread.php?t=288 :)

But first,


I have an optiplex 990 infected

The Optiplex 990 is an enterprise-class desktop PC.

Is this a business, corporate, institutional computer or used in such an environment? Personal computers (http://forums.spybot.info/showpost.php?p=25712&postcount=5)

Best regards,
hns2700
2012-05-09, 16:33
Yes, this computer is used for business purposes.
tashi
2012-05-09, 17:36
Hello hns2700,

Yes, this computer is used for business purposes.

Sorry but this forum is for Personal computers (http://forums.spybot.info/showpost.php?p=25712&postcount=5) only.

Best regards,
hns2700
2012-05-09, 17:49
Do you have a commercial service? If so, how much would you charge to fix this issue?

We are a small business that needs help fixing this issue. Any suggestions would be much appreciated?

Thank you.
tashi
2012-05-09, 18:17
Hello hns2700,

Do you have a commercial service? If so, how much would you charge to fix this issue?

We are a small business that needs help fixing this issue. Any suggestions would be much appreciated?

Thank you.

No we don't sorry, all information is in the link provided.
http://forums.spybot.info/showpost.php?p=25712&postcount=5

All the best. :)