View Full Version : HELP!!!! "How bad could it be" Atleast that's what my wife asks.....
smokeyDbear
2012-07-03, 05:35
Ok guys I really need some help. My lil girl genereally uses the laptop for watching Dora and Bo on the go! on Netflix. This usually consist of her mashing a whole lot of buttons during the episodes and even more mashing when a show goes off.....While watching Dora earlier today the screen froze and gave off a really funny sound as if the video were skipping. It stopped making the sound but everything was frozen afterward I couldnt even get it to shut off by holding down the power I had to actually take out the battery. I let it rest about 3 hrs and restarted it everything was fine I went to check my work email and it did the same thing. This time I was able to turn it off with the button. I downloaded Spybot and Malwarebytes both are telling me NOTHING FOUND!!! But I know theres ones because when i boot in safe mode no problems...CAN SOMEONE PLEASE HELP!!!!!!
Hello smokeyDbear,
Did you miss this: "BEFORE You POST"(Please read this Procedure Before Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288 ) :)
smokeyDbear
2012-07-03, 06:19
No I read the section thoroughly and thought I had followed the instructions obviously I haven't what am I missing? These steps I explained I peformed before even finding the forum from previous encounters with other computers...
Hello,
The FAQ includes instructions in post #2 on how to provide the preliminary "DDS" logs used for analysis.
http://forums.spybot.info/showpost.php?p=1150&postcount=2
Please start a new topic providing the logs requested so a volunteer analyst can advise you when available. :)
If the DDS won't run please start a new topic anyway and make note of the issue.
Best regards.
smokeyDbear
2012-07-03, 06:48
Ok Will do right now before I do is there anything I'm running now that would prevent that from opening? AVAST spybot? Should I close or uninstall any of these programs?
Hi there,
Ok Will do right now before I do is there anything I'm running now that would prevent that from opening? AVAST spybot? Should I close or uninstall any of these programs?
No, it is usually certain malware which causes the issue. :)