Babylon woes

[likaleica]

I'm a newbie and not very computer savvy so unfortunately cannot follow the instructions for removing the Babylon toolbar which is driving me completely NUTS ! Any help would be enormously well received here in London England !
I'm running Windows 7 Home Premium and Firefox on a Toshiba Satellite C670D laptop.
Tried to uninstal Babylon via control panel - no luck. So downloaded
Spybot S&D - which identifies Babylon toolbar - but then tells me I am not an administrator so cannot remove the programe. When I go into control panel toi check - I AM the administrator - though I cancelled my password and then re-entered one to make sure it was not corrupted in any way. Still Spybot tells me I AM NOT !! Is Babylon screwing this as well ???
Your instructions about using Windows Explorer to identify certain files completely lost me - I don't know what windows explorer is or where to find it and I need to know EXACTLY what to type in where I am afraid ! Do hope you can give me step by step instructions to free me from the insidious Babylon !!!!

[tashi]

Hello likaleica :welcome:


Spybot S&D - which identifies Babylon toolbar - but then tells me I am not an administrator so cannot remove the programe. When I go into control panel toi check - I AM the administrator - though I cancelled my password and then re-entered one to make sure it was not corrupted in any way. Still Spybot tells me I AM NOT !! Is Babylon screwing this as well ???


Please see: Run as Administrator (http://forums.spybot.info/showthread.php?t=55946)


On Windows Vista and Windows 7, Spybot-S&D might tell you that you are not authorized to perform some actions, since they require Administrator rights. You can solve this problem as follows:


Right-click the Spybot - Search & Destroy entry in your start menu, instead of just left-clicking to start it.
Choose Run as administrator from the context menu.

:)

To post in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) please see this FAQ "BEFORE You POST"(Please read this Procedure Before Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Cheers,

[likaleica]

Thanks for the advice. Unfortunately even "run as adminstrator" does not allow Spybot to fix the Babylon problem. After the Spybot search I get an error message again saying I am not an administrator and that the detected programme may be running (in memory). This Babylon is pretty detemined niot to be deleted isn't it ? Does anyone know where i can go from here please ?

[tashi]

Hi likaleica,

Does anyone know where i can go from here please ?



To post in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) please see this FAQ "BEFORE You POST"(Please read this Procedure Before Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)


Then start a new topic in that forum providing the logs as shown in post #2 of the FAQ. :)

Best regards,

[likaleica]

Hi Tashi -I will post in the malware removal section as you suggest and have read the FAQ -but I am having issues downloading dds. When I try to run the program, what claims to be my Kaspersky (though looks strange) pops up and says "dds does squat.", that it is a 6 month old program and fewer than 1000 Kaspersky users have downloaded it. I therefore blocked the download. I read in another babylon post on here that certain maleware/viruses can block the download of DDS....is this what is happening? Would be grateful for advice and a link to the best source of dds please.

[tashi]

Hello likaleica,

When I try to run the program, what claims to be my Kaspersky (though looks strange) pops up and says "dds does squat.", that it is a 6 month old program and fewer than 1000 Kaspersky users have downloaded it.
Sounds like you may have more than a toolbar problem. :sick:

If the infection prevents DDS from running, or being copy/pasted, please start a topic and make note of the situation, provide details of the computer's current symptoms and wait for a responsehttp://forums.spybot.info/showpost.php?p=1150&postcount=2

You can also provide a link back to this topic for reference please. :)

Edit
http://forums.spybot.info/showthread.php?p=428107#post428107