Infected and can't run logs [Archive] - Safer-Networking Forums

torreattack

2012-08-22, 17:22

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Safer-Networking (http://forums.spybot.info/forumdisplay.php?f=22) forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.
Hi safer and welcome to Safer-Networking :)

My name is torreattack, and I will be helping you with your malware problems. Please be patient and I'm sure we'll be able to resolve your problems.

Before we start: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Read:
How to back up or transfer your data on a Windows-based computer (http://support.microsoft.com/kb/971759)
Backup your data - Vista (http://www.vista4beginners.com/How-to-backup-your-data)
Backup your data - windows 7 (http://windows.microsoft.com/en-us/windows7/Back-up-your-files)

Please observe these rules while we work:

Perform all actions in the order given.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Stick with it till you're given the all clear.
Remember, absence of symptoms does not mean the infection is all gone.
Don't attempt to install any new software (other than those I ask you to) until we've got your computer clean.
Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process. If your defensive programmes warn you about any of those tools, be assured that they are not infected, and are safe to use.

If you can do these things, everything should go smoothly.

If you're using XP, you'll need Administrator privileges to perform the fixes. (XP accounts are Administrator by default)
If you're using Vista or Windows7, it will be necessary to right click all tools we use and select ----> Run as Administrator

It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.If you haven't done so already, please read this topic "BEFORE You POST"(Please read this Procedure Before Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288) where the conditions for receiving help here are explained.

I am currently reviewing your log and will return, as soon as possible, with additional instructions.

By the way, while waiting,

Have you back up your registry with Erunt ?
If you have Spybot-S&D installed, TeaTimer needs to be disabled so that its protection does not interfere with fixes. Could you disabled it?
note:You can find the instruction to perform these two tasks here (http://forums.spybot.info/showpost.php?p=1150&postcount=2).

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I need more information before we continue.

What is the Operating System that this computer running? Windows XP, Windows Vista, Windows 7?
What is the name of your antivirus or antimalware tools? Are they able to update and run?
What is the symptoms that make you think you are infected? Any re-direction, strange sound, email hacked, pop-up?
Since when this incident happen?
Have you try to run DDS in safe mode?

Thank you for your patience.
torreattack