PDA

View Full Version : S&D errors removing Malware Windows 7 folders



Rich2dive
2012-11-25, 15:04
Running Spybot S&D 2.0.12.0. S&D errors when "fixing" Malware folders stored in Win 7 "Documents and Settings" or the "All Users" folders.

imageek
2012-11-25, 16:23
Have you tried scanning and cleaning in safe mode?

Rich2dive
2012-11-25, 23:17
Thanks. Tried safe mode same result. I guess my question is where is Spybot seeing these files. I am NOT a Win7 expert but found that "c:\Documents and Settings" and "C:\Users\All Users" are junctions or virtual pointers to other locations so older or poor written programs can run. The SDCleaner file shows :
2012-11-24 12:58:39 Product: Fraud.SpywareRemover2009
[+] 2012-11-24 12:58:39 Moving into quarantine: C:\Users\All Users\Application Data\SpywareRemover2009\
[+] 2012-11-24 12:58:39 Successfully cleaned: C:\Users\All Users\Application Data\SpywareRemover2009\
[i] 2012-11-24 12:58:39 :
[i] 2012-11-24 12:58:39 Product: Fraud.VirusRemovalProfessional
[+] 2012-11-24 12:58:39 Moving into quarantine: c:\Documents and Settings\Bleeping\Application Data\LastSun Ltd\Virus Remover Profesional\
[+] 2012-11-24 12:58:39 Successfully cleaned: c:\Documents and Settings\Bleeping\Application Data\LastSun Ltd\Virus Remover Profesional\

This implies success to me but the screen shows an error status when "fixing", which just does not leave a comfortable feeling.

spybotsandra
2012-11-26, 14:56
Hello,

Did you open Spybot/the scanner with a right click and choose "run as administrator" (http://www.safer-networking.org/faq/how-can-i-get-administrator-rights-under-windows-vista7/)?

What kind of error do you get?

From what your log says it has been moving into quarantine and successfully cleaned.

Did you make a fresh system start and make another scan?

Best regards
Sandra
Team Spybot

Rich2dive
2012-11-27, 02:09
I have attached a shot of the Cleaner windows. I am running S&D under my admin account as shown in the title bar. It is this error indicator that I am referring to. I have run S&D a couple times (even after reboot) with the same result. Just now and before I get a message something about not able to clean and trying 3 times.

Let me know I can provide more.

spybotsandra
2012-11-27, 15:58
Hello,

Can you please post your Checks or SDCleaner.log ?
It should be stored here:
C:\ProgramData\Spybot - Search & Destroy\Logs
Thanks.

Best regards
Sandra
Tem Spybot

Rich2dive
2012-11-29, 02:19
Here are both the checks and the cleaner Logs. The cleaner log also includes the first run of S&D.