geeky
2013-04-08, 22:00
Hi
A program calling its self System Care Antivirus has installed on my laptop. It is preventing anything from running please help.
DDS.txt:
DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 9.0.8112.16470
Run by Jane at 20:45:11 on 2013-04-08
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3999.3233 [GMT 1:00]
.
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.orange.co.uk/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: CDelHotkeys Object: {78875F5C-A685-4405-8DC5-D48DC65452B0} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
BHO: AOL Toolbar BHO: {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files (x86)\AOL\AOL Toolbar 5.0\aoltb.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files (x86)\AOL\AOL Toolbar 5.0\aoltb.dll
TB: Delicious Toolbar: {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
TB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files (x86)\AOL\AOL Toolbar 5.0\aoltb.dll
TB: Delicious Toolbar: {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
EB: Delicious Sidebar: {9D19C405-BA93-461B-871F-97992CC45972} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [ISUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
uRun: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent
uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [iasap] rundll32.exe "C:\Users\Jane\AppData\Roaming\iasap.dll",GetHtmlCharset
uRun: [ndxmsr] "C:\Windows\System32\rundll32.exe" "C:\Users\Jane\AppData\Roaming\ndxmsr.dll",_ascii_strtod
uRun: [{21FF751D-F6C0-2F71-DA24-A558EB9B5010}] C:\Users\Jane\AppData\Roaming\Qao\uvzape.exe
uRun: [redbj] "C:\Windows\System32\rundll32.exe" "C:\Users\Jane\AppData\Roaming\redbj.dll",AnyFileFlags
uRunOnce: [F84159B29EC9513B0000F84061765553] C:\ProgramData\F84159B29EC9513B0000F84061765553\F84159B29EC9513B0000F84061765553.exe
mRun: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe"
mRun: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
mRun: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [UpdatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\Jane\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Jane\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Jane\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ERUNTA~1.LNK - C:\Program Files (x86)\ERUNT\AUTOBACK.EXE
StartupFolder: C:\Users\Jane\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\_uninst_.lnk - C:\Users\Jane\AppData\Local\Temp\_uninst_.bat
uPolicies-System: WallpaperStyle = 2
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: HideFastUserSwitching = dword:0
mPolicies-System: WallpaperStyle = 2
IE: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-GB\local\search.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {2C887991-08F0-11DC-A9B2-0012F0B227DD} - {B8D8B1D0-83AF-451B-8CD9-8F1BF4ED8FEA} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
IE: {2C887992-08F0-11DC-A9B2-0012F0B227DD} - {9D19C405-BA93-461b-871F-97992CC45972}
IE: {2C887993-08F0-11DC-A9B2-0012F0B227DD} - {4D3D441F-9543-4941-B664-2EDCF9FC1B56} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} - hxxp://simcity.ea.com/play/classic/SimCityX.cab
DPF: {CAFEEFAC-0016-0000-0038-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{0985480C-B9DE-442A-B6E8-415D3C5ED732} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\14E64627F696461405 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\341627C647F6E6F525F6F6D637F575966496 : DHCPNameServer = 192.168.15.254
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\671696C62716361757564736C65726 : DHCPNameServer = 207.119.38.1 209.142.169.250 66.112.11.88
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\671696C677966696 : DHCPNameServer = 207.119.31.1 209.142.169.250 66.112.11.88
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\96261686E6F536F6E666562756E63696E676 : DHCPNameServer = 172.16.2.5 172.18.82.11 4.2.2.2
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: EasyBits ShellExecute Hook - {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWOW64\ezUPBHook.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
x64-mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
x64-mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-2-3 52856]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-3-1 187392]
S2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2010-8-31 89600]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 ezSharedSvc;Easybits Shared Services for Windows;C:\Windows\System32\svchost.exe -k netsvcs [2009-7-14 27136]
S2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-6-21 85560]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-8-14 227896]
S3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2010-2-7 139264]
S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-25 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-2-15 52736]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-5-7 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== Created Last 30 ================
.
2013-04-08 19:07:36 -------- d-----w- C:\ProgramData\Kaspersky Lab
2013-04-08 18:34:57 -------- d-----w- C:\ProgramData\Kaspersky Lab Setup Files
2013-04-08 18:00:24 -------- d-----w- C:\ProgramData\F84159B29EC9513B0000F84061765553
2013-04-08 18:00:16 446464 ----a-w- C:\Users\Jane\AppData\Roaming\redbj.dll
2013-04-08 17:59:54 733184 ----a-w- C:\Users\Jane\AppData\Roaming\ndxmsr.dll
2013-04-08 17:59:03 186880 ----a-w- C:\Users\Jane\AppData\Roaming\iasap.dll
2013-04-08 17:58:44 -------- d-----w- C:\Users\Jane\AppData\Roaming\Rooselu
2013-04-08 17:58:44 -------- d-----w- C:\Users\Jane\AppData\Roaming\Qao
2013-04-06 15:04:06 9311288 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{520523F7-D538-41DB-94B8-CFD5A6D6A23D}\mpengine.dll
2013-04-06 15:03:30 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys
2013-03-23 06:25:59 763424 ----a-w- C:\Program Files\Internet Explorer\iexplore.exe
.
==================== Find3M ====================
.
2013-03-21 20:15:22 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-21 20:15:22 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-03-12 00:10:56 282744 ------w- C:\Windows\System32\MpSigStub.exe
2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
2013-02-02 06:57:02 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-02 06:47:24 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-02-02 06:47:19 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-02-02 06:42:18 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-02-02 06:41:51 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-02-02 06:38:01 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-02 03:38:35 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-02 03:30:32 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-02-02 03:30:21 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-02 03:26:47 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-02-02 03:26:21 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-02-02 03:23:28 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
.
============= FINISH: 20:45:20.18 ===============
Attach.txt
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 28/12/2009 14:32:28
System Uptime: 08/04/2013 20:25:10 (0 hours ago)
.
Motherboard: Quanta | | 3069
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz | CPU | 2095/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 285 GiB total, 83.745 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 2.108 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer:
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
==== System Restore Points ===================
.
RP327: 15/01/2013 18:14:15 - Windows Update
RP328: 20/01/2013 14:56:23 - Windows Update
RP329: 26/01/2013 14:28:03 - Windows Update
RP330: 31/01/2013 20:21:36 - Windows Update
RP331: 05/02/2013 19:54:13 - Windows Update
RP332: 10/02/2013 10:28:12 - Windows Update
RP333: 13/02/2013 19:20:30 - Windows Update
RP334: 13/02/2013 21:42:59 - Windows Update
RP335: 04/03/2013 12:51:06 - Windows Update
RP336: 08/03/2013 23:23:29 - Windows Update
RP337: 21/03/2013 19:32:06 - Windows Update
RP338: 23/03/2013 06:21:00 - Windows Update
RP339: 01/04/2013 21:34:29 - Windows Update
RP340: 06/04/2013 16:03:33 - Windows Update
RP341: 08/04/2013 18:56:26 - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.2 MUI
Any Video Converter 3.1.8
AOL Toolbar 5.0
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Ask Toolbar Updater
Atheros Driver Installation Program
BlackBerry Desktop Software 4.7
Bonjour
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
CyberLink YouCam
D3DX10
Delicious Add-on for Internet Explorer
Dropbox
EA Download Manager
ERUNT 1.1j
Hewlett-Packard ACLM.NET v1.1.1.0
HP Advisor
HP Customer Experience Enhancements
HP DVD Play 3.7
HP Games
HP Quick Launch Buttons
HP Setup
HP Support Assistant
HP Update
HP User Guides 0148
HP Wireless Assistant
iCloud
IDT Audio
Intel(R) Graphics Media Accelerator Driver
iTunes
Java Auto Updater
Java(TM) 6 Update 14 (64-bit)
Java(TM) 6 Update 38
Junk Mail filter update
LabelPrint
LightScribe System Software
Magic Desktop
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Works
Microsoft WSE 3.0 Runtime
MobileMe Control Panel
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee Reveal
Orange Mobile Partner
Power2Go
PowerDirector
PowerRecover
QLBCASL
QuickTime
Realtek 8136 8168 8169 Ethernet Driver
Realtek USB 2.0 Card Reader
Roxio Media Manager
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Skype™ 5.10
Synaptics Pointing Device Driver
The Sims™ 3
The Sims™ 3 Late Night
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VD64Inst
VLC media player 1.1.11
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinRAR archiver
Yahoo! Detect
.
==== Event Viewer Messages From Past Week ========
.
08/04/2013 20:42:49, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 20:28:24, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
08/04/2013 20:27:56, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 20:26:26, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 20:26:26, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
08/04/2013 20:26:25, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
08/04/2013 20:26:15, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
08/04/2013 20:26:12, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athihvs.dll Error Code: 21
08/04/2013 20:26:07, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
08/04/2013 20:25:56, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache spldr Wanarpv6
08/04/2013 20:25:56, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}
08/04/2013 20:25:54, Error: Service Control Manager [7001] - The Media Center Extender Service service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 20:23:37, Error: Service Control Manager [7043] - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
08/04/2013 20:19:47, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 9 service to connect.
08/04/2013 19:52:16, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service RichVideo with arguments "-Service" in order to run the server: {889CA1C3-E115-47E1-88EC-20DF644E982A}
08/04/2013 19:40:00, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:39:11, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
08/04/2013 19:39:11, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
08/04/2013 19:38:44, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:26:51, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccHP discache eeCtrl IDSVia64 spldr SRTSPX SymIRON SYMTDIv Wanarpv6
.
==== End Of File ===========================
The aswMBR is:
aswMBR version 0.9.9.1771 Copyright(c) 2011 AVAST Software
Run date: 2013-04-08 20:45:22
-----------------------------
20:45:22.794 OS Version: Windows x64 6.1.7601 Service Pack 1
20:45:22.794 Number of processors: 2 586 0x170A
20:45:22.794 ComputerName: JANE-PC UserName: Jane
20:45:24.151 Initialize success
20:46:49.171 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
20:46:49.171 Disk 0 Vendor: SAMSUNG_HM320II 2AC101C4 Size: 305245MB BusType: 11
20:46:49.296 Disk 0 MBR read successfully
20:46:49.311 Disk 0 MBR scan
20:46:49.311 Disk 0 unknown MBR code
20:46:49.327 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 199 MB offset 2048
20:46:49.327 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 292147 MB offset 409600
20:46:49.358 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 12897 MB offset 598726656
20:46:49.389 Disk 0 scanning C:\Windows\system32\drivers
20:46:58.219 Service scanning
20:47:15.691 Modules scanning
20:47:15.691 Disk 0 trace - called modules:
20:47:15.738 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
20:47:15.753 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004bd9060]
20:47:15.753 3 CLASSPNP.SYS[fffff8800115843f] -> nt!IofCallDriver -> [0xfffffa800473c520]
20:47:15.753 5 ACPI.sys[fffff88000ee47a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa800468a680]
20:47:15.769 Scan finished successfully
20:48:05.174 Disk 0 MBR has been saved successfully to "C:\Users\Jane\Desktop\MBR.dat"
20:48:05.190 The log file has been saved successfully to "C:\Users\Jane\Desktop\aswMBR.txt"
Any help is appreciated.
Thanks
A program calling its self System Care Antivirus has installed on my laptop. It is preventing anything from running please help.
DDS.txt:
DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 9.0.8112.16470
Run by Jane at 20:45:11 on 2013-04-08
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3999.3233 [GMT 1:00]
.
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.orange.co.uk/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: CDelHotkeys Object: {78875F5C-A685-4405-8DC5-D48DC65452B0} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
BHO: AOL Toolbar BHO: {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files (x86)\AOL\AOL Toolbar 5.0\aoltb.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files (x86)\AOL\AOL Toolbar 5.0\aoltb.dll
TB: Delicious Toolbar: {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
TB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files (x86)\AOL\AOL Toolbar 5.0\aoltb.dll
TB: Delicious Toolbar: {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
EB: Delicious Sidebar: {9D19C405-BA93-461B-871F-97992CC45972} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [ISUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
uRun: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent
uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [iasap] rundll32.exe "C:\Users\Jane\AppData\Roaming\iasap.dll",GetHtmlCharset
uRun: [ndxmsr] "C:\Windows\System32\rundll32.exe" "C:\Users\Jane\AppData\Roaming\ndxmsr.dll",_ascii_strtod
uRun: [{21FF751D-F6C0-2F71-DA24-A558EB9B5010}] C:\Users\Jane\AppData\Roaming\Qao\uvzape.exe
uRun: [redbj] "C:\Windows\System32\rundll32.exe" "C:\Users\Jane\AppData\Roaming\redbj.dll",AnyFileFlags
uRunOnce: [F84159B29EC9513B0000F84061765553] C:\ProgramData\F84159B29EC9513B0000F84061765553\F84159B29EC9513B0000F84061765553.exe
mRun: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe"
mRun: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
mRun: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [UpdatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\Jane\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Jane\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Jane\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ERUNTA~1.LNK - C:\Program Files (x86)\ERUNT\AUTOBACK.EXE
StartupFolder: C:\Users\Jane\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\_uninst_.lnk - C:\Users\Jane\AppData\Local\Temp\_uninst_.bat
uPolicies-System: WallpaperStyle = 2
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: HideFastUserSwitching = dword:0
mPolicies-System: WallpaperStyle = 2
IE: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-GB\local\search.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {2C887991-08F0-11DC-A9B2-0012F0B227DD} - {B8D8B1D0-83AF-451B-8CD9-8F1BF4ED8FEA} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
IE: {2C887992-08F0-11DC-A9B2-0012F0B227DD} - {9D19C405-BA93-461b-871F-97992CC45972}
IE: {2C887993-08F0-11DC-A9B2-0012F0B227DD} - {4D3D441F-9543-4941-B664-2EDCF9FC1B56} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} - hxxp://simcity.ea.com/play/classic/SimCityX.cab
DPF: {CAFEEFAC-0016-0000-0038-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{0985480C-B9DE-442A-B6E8-415D3C5ED732} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\14E64627F696461405 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\341627C647F6E6F525F6F6D637F575966496 : DHCPNameServer = 192.168.15.254
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\671696C62716361757564736C65726 : DHCPNameServer = 207.119.38.1 209.142.169.250 66.112.11.88
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\671696C677966696 : DHCPNameServer = 207.119.31.1 209.142.169.250 66.112.11.88
TCP: Interfaces\{3C990A9B-BB12-424C-B447-CC5ADF365E53}\96261686E6F536F6E666562756E63696E676 : DHCPNameServer = 172.16.2.5 172.18.82.11 4.2.2.2
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: EasyBits ShellExecute Hook - {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWOW64\ezUPBHook.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
x64-mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
x64-mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_GB&c=94&bd=Pavilion&pf=cnnb
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-2-3 52856]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-3-1 187392]
S2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2010-8-31 89600]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 ezSharedSvc;Easybits Shared Services for Windows;C:\Windows\System32\svchost.exe -k netsvcs [2009-7-14 27136]
S2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-6-21 85560]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-8-14 227896]
S3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2010-2-7 139264]
S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-25 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-2-15 52736]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-5-7 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== Created Last 30 ================
.
2013-04-08 19:07:36 -------- d-----w- C:\ProgramData\Kaspersky Lab
2013-04-08 18:34:57 -------- d-----w- C:\ProgramData\Kaspersky Lab Setup Files
2013-04-08 18:00:24 -------- d-----w- C:\ProgramData\F84159B29EC9513B0000F84061765553
2013-04-08 18:00:16 446464 ----a-w- C:\Users\Jane\AppData\Roaming\redbj.dll
2013-04-08 17:59:54 733184 ----a-w- C:\Users\Jane\AppData\Roaming\ndxmsr.dll
2013-04-08 17:59:03 186880 ----a-w- C:\Users\Jane\AppData\Roaming\iasap.dll
2013-04-08 17:58:44 -------- d-----w- C:\Users\Jane\AppData\Roaming\Rooselu
2013-04-08 17:58:44 -------- d-----w- C:\Users\Jane\AppData\Roaming\Qao
2013-04-06 15:04:06 9311288 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{520523F7-D538-41DB-94B8-CFD5A6D6A23D}\mpengine.dll
2013-04-06 15:03:30 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys
2013-03-23 06:25:59 763424 ----a-w- C:\Program Files\Internet Explorer\iexplore.exe
.
==================== Find3M ====================
.
2013-03-21 20:15:22 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-21 20:15:22 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-03-12 00:10:56 282744 ------w- C:\Windows\System32\MpSigStub.exe
2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
2013-02-02 06:57:02 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-02 06:47:24 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-02-02 06:47:19 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-02-02 06:42:18 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-02-02 06:41:51 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-02-02 06:38:01 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-02 03:38:35 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-02 03:30:32 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-02-02 03:30:21 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-02 03:26:47 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-02-02 03:26:21 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-02-02 03:23:28 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
.
============= FINISH: 20:45:20.18 ===============
Attach.txt
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 28/12/2009 14:32:28
System Uptime: 08/04/2013 20:25:10 (0 hours ago)
.
Motherboard: Quanta | | 3069
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz | CPU | 2095/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 285 GiB total, 83.745 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 2.108 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer:
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
==== System Restore Points ===================
.
RP327: 15/01/2013 18:14:15 - Windows Update
RP328: 20/01/2013 14:56:23 - Windows Update
RP329: 26/01/2013 14:28:03 - Windows Update
RP330: 31/01/2013 20:21:36 - Windows Update
RP331: 05/02/2013 19:54:13 - Windows Update
RP332: 10/02/2013 10:28:12 - Windows Update
RP333: 13/02/2013 19:20:30 - Windows Update
RP334: 13/02/2013 21:42:59 - Windows Update
RP335: 04/03/2013 12:51:06 - Windows Update
RP336: 08/03/2013 23:23:29 - Windows Update
RP337: 21/03/2013 19:32:06 - Windows Update
RP338: 23/03/2013 06:21:00 - Windows Update
RP339: 01/04/2013 21:34:29 - Windows Update
RP340: 06/04/2013 16:03:33 - Windows Update
RP341: 08/04/2013 18:56:26 - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.2 MUI
Any Video Converter 3.1.8
AOL Toolbar 5.0
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Ask Toolbar Updater
Atheros Driver Installation Program
BlackBerry Desktop Software 4.7
Bonjour
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
CyberLink YouCam
D3DX10
Delicious Add-on for Internet Explorer
Dropbox
EA Download Manager
ERUNT 1.1j
Hewlett-Packard ACLM.NET v1.1.1.0
HP Advisor
HP Customer Experience Enhancements
HP DVD Play 3.7
HP Games
HP Quick Launch Buttons
HP Setup
HP Support Assistant
HP Update
HP User Guides 0148
HP Wireless Assistant
iCloud
IDT Audio
Intel(R) Graphics Media Accelerator Driver
iTunes
Java Auto Updater
Java(TM) 6 Update 14 (64-bit)
Java(TM) 6 Update 38
Junk Mail filter update
LabelPrint
LightScribe System Software
Magic Desktop
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Works
Microsoft WSE 3.0 Runtime
MobileMe Control Panel
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee Reveal
Orange Mobile Partner
Power2Go
PowerDirector
PowerRecover
QLBCASL
QuickTime
Realtek 8136 8168 8169 Ethernet Driver
Realtek USB 2.0 Card Reader
Roxio Media Manager
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Skype™ 5.10
Synaptics Pointing Device Driver
The Sims™ 3
The Sims™ 3 Late Night
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VD64Inst
VLC media player 1.1.11
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinRAR archiver
Yahoo! Detect
.
==== Event Viewer Messages From Past Week ========
.
08/04/2013 20:42:49, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 20:28:24, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
08/04/2013 20:27:56, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 20:26:26, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 20:26:26, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
08/04/2013 20:26:25, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
08/04/2013 20:26:15, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
08/04/2013 20:26:12, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athihvs.dll Error Code: 21
08/04/2013 20:26:07, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
08/04/2013 20:25:56, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache spldr Wanarpv6
08/04/2013 20:25:56, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}
08/04/2013 20:25:54, Error: Service Control Manager [7001] - The Media Center Extender Service service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 20:23:37, Error: Service Control Manager [7043] - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
08/04/2013 20:19:47, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 9 service to connect.
08/04/2013 19:52:16, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service RichVideo with arguments "-Service" in order to run the server: {889CA1C3-E115-47E1-88EC-20DF644E982A}
08/04/2013 19:40:00, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:39:11, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
08/04/2013 19:39:11, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
08/04/2013 19:38:44, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:38:42, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
08/04/2013 19:26:51, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccHP discache eeCtrl IDSVia64 spldr SRTSPX SymIRON SYMTDIv Wanarpv6
.
==== End Of File ===========================
The aswMBR is:
aswMBR version 0.9.9.1771 Copyright(c) 2011 AVAST Software
Run date: 2013-04-08 20:45:22
-----------------------------
20:45:22.794 OS Version: Windows x64 6.1.7601 Service Pack 1
20:45:22.794 Number of processors: 2 586 0x170A
20:45:22.794 ComputerName: JANE-PC UserName: Jane
20:45:24.151 Initialize success
20:46:49.171 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
20:46:49.171 Disk 0 Vendor: SAMSUNG_HM320II 2AC101C4 Size: 305245MB BusType: 11
20:46:49.296 Disk 0 MBR read successfully
20:46:49.311 Disk 0 MBR scan
20:46:49.311 Disk 0 unknown MBR code
20:46:49.327 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 199 MB offset 2048
20:46:49.327 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 292147 MB offset 409600
20:46:49.358 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 12897 MB offset 598726656
20:46:49.389 Disk 0 scanning C:\Windows\system32\drivers
20:46:58.219 Service scanning
20:47:15.691 Modules scanning
20:47:15.691 Disk 0 trace - called modules:
20:47:15.738 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
20:47:15.753 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004bd9060]
20:47:15.753 3 CLASSPNP.SYS[fffff8800115843f] -> nt!IofCallDriver -> [0xfffffa800473c520]
20:47:15.753 5 ACPI.sys[fffff88000ee47a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa800468a680]
20:47:15.769 Scan finished successfully
20:48:05.174 Disk 0 MBR has been saved successfully to "C:\Users\Jane\Desktop\MBR.dat"
20:48:05.190 The log file has been saved successfully to "C:\Users\Jane\Desktop\aswMBR.txt"
Any help is appreciated.
Thanks