View Full Version : Urgent, Cannot open firefox window even uninstalled spybot
happytriger2000
2013-05-09, 04:01
Hi,
spybot is preventing fom openning firefox window, even when uninstalled Spybot, need help here.
Could you give more details.Any error messages,prompts from Spybot,or anything like that?
happytriger2000
2013-05-09, 04:21
There wasn't any error in Spybot. I installed Spybot 2 days ago, it was fine yesterday and today firefox windows cannot open, I donot want to loose those tabs.
happytriger2000
2013-05-09, 04:22
Ok, yes there was an error with the Firewall: 0x8007042c” error message when you try to start Windows Firewall
happytriger2000
2013-05-09, 04:24
I'm @ this link: http://support.microsoft.com/kb/2530126/en-us running the "scan for and remove malware". The scan is done, but the windows still cannot open. Will restart now.
happytriger2000
2013-05-09, 04:42
Restarting does not help.....can someone tell how to solve this.
This is a page for when Firefox won't start:
https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions
As for your firewall,did you also try steps 7 to 10,after you ran Microsoft Safety Scanner?
And are you using Windows 7?
happytriger2000
2013-05-09, 07:23
7.Click Start, and then typeWindows Firewallin the Search programs and filesbox (Windows 7) or in the Start search box (Windows Vista).
I get this:
http://youtu.be/J5qwxDHi8I8
can't even get to step 8,9,10.
happytriger2000
2013-05-09, 07:27
http://youtu.be/wcEJbdfOzvc
Alright,thanks for the video. :)
You could try Method 2,by clicking the Fix-it link,and see what happens.
As for Firefox,what happens with that?Is Firefox itself not opening,or are you unable to view the webpage when you open it?
happytriger2000
2013-05-10, 03:04
Tried the "Fix it", didn't work.
then I tried this:
Click Start, type Notepad in the Start Search box, and then click Notepad in the Programs list.
Copy the following text, and then paste the text into Notepad:
sc config wuauserv start= auto
sc config bits start= auto
sc config DcomLaunch start= auto
net stop wuauserv
net start wuauserv
net stop bits
net start bits
net start DcomLaunch
Click File, click Save As, and then type Repair.bat.
In the Save as type box, click All Files (*.*).
In the Save in box, click Desktop, and then click Save.
On the File menu, click Exit.
Right click the Repair.bat file that you saved in step 5, and then click Run as administrator. This action starts the required services. If you are prompted for an administrator password or confirmation, type the password, or click Continue.
Try to install the updates again. If you can install the updates, delete the Repair.bat file. To delete the Repair.bat file, right-click Repair.bat, click Delete, and then click Yes.
I was able to update some but it didn't resolve firewall.
As for Firefox, the windows stays at minimal, it does come up to the screen no matter how many time you click those windows....sigh...
You were unable to download Windows Updates as well?
Could you list anything else that's not working right?
happytriger2000
2013-05-10, 05:24
I think is better to show it by video:
http://youtu.be/CC4kY7cRJm8
Ok,thank you. :)
Since you are getting errors when trying to download Windows Updates,and when trying to start Windows Firewall,I would say it might be possible that it could be malware related.So,you might want to ask for help in malware removal.
Please read this:
http://forums.spybot.info/showthread.php?288-quot-BEFORE-You-POST-quot-(Please-read-this-Procedure-Before-Requesting-Assistance)
Malware Removal:
http://forums.spybot.info/forumdisplay.php?22-Malware-Removal