failure to scan/work on restart... now what do I do?

[macgig]

this happens often lately. I do the first scan, some spyware items could not be removed. so I have the program run on restart... only problem is it never runs. so I can't finish scanning and removing.

I just restarted and I'm looking at a black screen. nothing is happening. the computer power is on. now what?

what do I do in the cases when I do the long first scan and removal attempt, then restart and the second scan never happens, the program never loads to scan? or in this case, I have a black screen and nothing is happening?

[macgig]

I killed the power. then it finally rebooted and started the scan. but seems like this should have happened the first time? not normal behavior I guess? beats me.

[bbnetwork]

Hello,

which Operating-System are you unsing?

Is your Computer a multi-boot-system (different operating systems installed)?

[macgig]

windows 7 home premium sp 1...

just one os installed. upgraded from vista.

[bbnetwork]

Please do the following for me:

- open cmd as Administartor (rightlick -> Run as Administartor)
- type bcdedit /v and press ENTER
- now create a screensot of the whole window or copy its content into the forum.

to copy, click with the right mouse-button into the cmd-window and select "marc" - now scroll down until all is selected and press the ENTER-key now.
you can copy the content now into a new reply into this forum by ctrg/strg + v or with righclick-insert.

It will look like this:

Windows-Start-Manager
---------------------
Bezeichner {9dea862c-}
device partition=\Device\HarddiskVolume1
description Windows Boot Manager
locale de-DE
inherit {7ea2e1ac-}
integrityservices Enable
default {eddb41e1-90560b825531}
resumeobject {eddb41e5-90560b825531}
displayorder {eddb41e6-90560b825531}
{eddb41e1-1990-11e1-a57e-90560b825531}
toolsdisplayorder {b2721d73-1db4-4c62-bf78-c548a880142d}
timeout 20
displaybootmenu Yes


Windows-Startladeprogramm
-------------------------
Bezeichner {eddb41e1-1990-11e1-a57e-90560b825531}
device partition=D:
path \Windows\system32\winload.exe
description Windows 7
locale de-DE
inherit {6efb52bf-1766-41db-a6b3-0ee5eff72bd7}
recoverysequence {eddb41e2-1990-11e1-a57e-90560b825531}
recoveryenabled Yes
osdevice partition=D:
systemroot \Windows
resumeobject {eddb41e0-1990-11e1-a57e-90560b825531}
nx OptIn

[macgig]

here you go. 10676

[bbnetwork]

Thank you for the screenshot.

Do you have any other Securtiy-Software (Firewall, Anti-Virus) in use? If yes, which?

Please also note, in Windows 7 you need tio run Spybot with Administartor-Rights!
Please rightclick the Application and select "Run as Adminstrator" - Does this help?