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mcdz23
2013-05-19, 03:17
Hi Spybot team,

I recently was dumb enough to download "live player 3.2" onto my google chrome and by extension computer, as I was trying to watch Live Sports on the internet.

I have tried uninstalling and disabling the extension on google chrome, however, it will not get removed. I have tried running Malwarebytes, MSE, Spyhunter, and Spybot to detect and remove this extension on my google chrome, but none of them have detected it.

Would any of you be able to help? It doesn't seem to be in any of my visible folders (not in C:/Program Files)... The only area where I can see it is in my google chrome extension. I have attached a picture for your reference.

Any help and advice would be appreciated! This thing is extremely annoying as it creates pop ups every single time I try to use google chrome. Let me know if you need any information from me. Thanks!

tashi
2013-05-19, 05:52
Hello mcdz23,

Have you looked in Start>Control Panel>Programs>Uninstall a program to see if you can locate it there?

Otherwise in order to request assistance in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) first see that forum's FAQ.

It includes guidelines in post #1 and instructions in post #2 on how to provide the preliminary DDS and aswMBR logs used for analysis. :)

http://forums.spybot.info/showthread.php?t=288

Then start a new topic in the malware forum providing the logs as shown in that sticky and a volunteer analyst will advise when available.

Best regards.

mcdz23
2013-05-19, 06:37
Hi tashi,

Thanks for the response. I believe I have fixed the issue through downloading and running Adwcleaner. Thanks!

ashull
2013-06-03, 03:37
I'm still having issues getting this off my computer. I've even run the Adwcleaner, any suggestions?

tashi
2013-06-03, 06:15
Hello ashull,


I'm still having issues getting this off my computer. I've even run the Adwcleaner, any suggestions?

Please see post #2 in this thread. :) http://forums.spybot.info/showthread.php?68578-Live-Player-3-2-google-chrom-extension&p=441018&viewfull=1#post441018

Best regards.

tashi
2013-06-05, 16:49
Hello ashull,



Otherwise in order to request assistance in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) first see that forum's FAQ.

It includes guidelines in post #1 and instructions in post #2 on how to provide the preliminary DDS and aswMBR logs used for analysis. :)

http://forums.spybot.info/showthread.php?t=288

Then start a new topic in the malware forum providing the logs as shown in that sticky and a volunteer analyst will advise when available.


Your logs have been moved to a new topic in the malware forum: http://forums.spybot.info/showthread.php?68710-Live-Player-3-2-google-chrom-extension ;)