Scofield
2013-06-23, 03:38
Hi crew! I've received help on this forum many times, and it looks like I need it again. My wife's daughter downloaded Lphant (I've since deleted it) and we have malware now. I will try to follow all instructions as posted, but this laptop is Windows 8, and I hate Windows 8.
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume2
Install Date: 3/5/2013 5:44:12 PM
System Uptime: 6/22/2013 11:19:47 AM (9 hours ago)
.
Motherboard: TOSHIBA | | Portable PC
Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz | U3E1 | 2401/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 586 GiB total, 528.81 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP16: 6/19/2013 11:41:47 AM - Windows Update
RP17: 6/21/2013 9:33:11 PM - Installed inSSIDer 3
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.7)
Amazon Music Importer
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
Audacity 1.2.6
Bejeweled 3
Bonjour
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
ERUNT 1.1j
Farmscapes
FATE
Google Chrome
Google Update Helper
iCloud
inSSIDer 3
Intel(R) Management Engine Components
Intel(R) Processor Graphics
Intel(R) Rapid Storage Technology
Intel(R) SDK for OpenCL - CPU Only Runtime Package
Intel® Trusted Connect Service Client
iTunes
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Application Error Reporting
Microsoft Office
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Movie Maker
MSVCRT
MSVCRT110
MSVCRT110_amd64
NETGEAR Genie
Norton Anti-Theft
Norton Internet Security
Norton Online Backup
Norton Online Backup ARA
Norton PC Checkup
Norton Security Dashboard
Origin
Penguins!
Photo Common
Photo Gallery
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime amd64
Polar Bowler
Premium Sound HD
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
Search-Results Toolbar
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Spybot - Search & Destroy
Synaptics Pointing Device Driver
Toshiba App Place
TOSHIBA Application Installer
Toshiba Book Place
TOSHIBA Desktop Assist
TOSHIBA eco Utility
TOSHIBA Function Key
TOSHIBA Password Utility
TOSHIBA PC Health Monitor
TOSHIBA Quality Application
TOSHIBA Recovery Media Creator
TOSHIBA Resolution+ Plug-in for Windows Media Player
TOSHIBA Service Station
TOSHIBA System Driver
TOSHIBA System Settings
TOSHIBA User's Guide
TOSHIBA VIDEO PLAYER
TOSHIBARegistration
TWC WiFi
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WildTangent Games
WildTangent Games App (Toshiba Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
.
==== Event Viewer Messages From Past Week ========
.
6/22/2013 2:07:47 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x000000b8 (0xfffff80379965880, 0xfffffa800d280b00, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 062213-32468-01.
.
==== End Of File ===========================
aswMBR log will not finish scanning, and I am told to close the program.
Please advise, and if I neglected to do something from the "before you post" sticky, I apologize.
Thank you,
Bobby.
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume2
Install Date: 3/5/2013 5:44:12 PM
System Uptime: 6/22/2013 11:19:47 AM (9 hours ago)
.
Motherboard: TOSHIBA | | Portable PC
Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz | U3E1 | 2401/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 586 GiB total, 528.81 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP16: 6/19/2013 11:41:47 AM - Windows Update
RP17: 6/21/2013 9:33:11 PM - Installed inSSIDer 3
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.7)
Amazon Music Importer
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
Audacity 1.2.6
Bejeweled 3
Bonjour
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
ERUNT 1.1j
Farmscapes
FATE
Google Chrome
Google Update Helper
iCloud
inSSIDer 3
Intel(R) Management Engine Components
Intel(R) Processor Graphics
Intel(R) Rapid Storage Technology
Intel(R) SDK for OpenCL - CPU Only Runtime Package
Intel® Trusted Connect Service Client
iTunes
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Application Error Reporting
Microsoft Office
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Movie Maker
MSVCRT
MSVCRT110
MSVCRT110_amd64
NETGEAR Genie
Norton Anti-Theft
Norton Internet Security
Norton Online Backup
Norton Online Backup ARA
Norton PC Checkup
Norton Security Dashboard
Origin
Penguins!
Photo Common
Photo Gallery
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime amd64
Polar Bowler
Premium Sound HD
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
Search-Results Toolbar
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Spybot - Search & Destroy
Synaptics Pointing Device Driver
Toshiba App Place
TOSHIBA Application Installer
Toshiba Book Place
TOSHIBA Desktop Assist
TOSHIBA eco Utility
TOSHIBA Function Key
TOSHIBA Password Utility
TOSHIBA PC Health Monitor
TOSHIBA Quality Application
TOSHIBA Recovery Media Creator
TOSHIBA Resolution+ Plug-in for Windows Media Player
TOSHIBA Service Station
TOSHIBA System Driver
TOSHIBA System Settings
TOSHIBA User's Guide
TOSHIBA VIDEO PLAYER
TOSHIBARegistration
TWC WiFi
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WildTangent Games
WildTangent Games App (Toshiba Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
.
==== Event Viewer Messages From Past Week ========
.
6/22/2013 2:07:47 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x000000b8 (0xfffff80379965880, 0xfffffa800d280b00, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 062213-32468-01.
.
==== End Of File ===========================
aswMBR log will not finish scanning, and I am told to close the program.
Please advise, and if I neglected to do something from the "before you post" sticky, I apologize.
Thank you,
Bobby.