Friday
2013-07-10, 11:45
The following instructions have been created to help you to get rid of "SafeSaver.BHO" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
SafeSaver.BHO is a browser helper add-on that gets installed without proper user consent. It injects itself to all other software and also installs itself without permission to Mozilla Firefox.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "{34E7D694-237B-45F3-2E7A-84F5F8B53AED}".
Products that have a key or property named "{4B12C4E1-D261-9C4D-992E-39BDB099EDF3}".
Products that have a key or property named "{924C3DC2-8E4E-432E-F973-9A2174A39774}".
Products that have a key or property named "SP_f44890e5".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$COMMONAPPDATA>\<$ENV(SafeSaver_path)>\<$ENV(SafeSaver_praefix)>.tlb".
The file at "<$COMMONAPPDATA>\<$ENV(SafeSaver_path)>\uninstall.exe".
The file at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}\_Setup.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}\Custom.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}\Setup.exe".
The file at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}\TsuDll.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}\_Setup.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}\Custom.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}\Setup.exe".
The file at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}\TsuDll.dll".
The file at "<$COMMONAPPDATA>\safe sayvea\51d2a479c544b.dll".
The file at "<$COMMONAPPDATA>\safe sayvea\51d2a479c544b.tlb".
The file at "<$COMMONAPPDATA>\safe sayvea\settings.ini".
The file at "<$COMMONAPPDATA>\safe sayvea\uninstall.exe".
The file at "<$COMMONPROGRAMS>\<$ENV(SafeSaver_path)>\<$ENV(SafeSaver_path)>.lnk".
The file at "<$COMMONPROGRAMS>\<$ENV(SafeSaver_path)>\Uninstall.lnk".
The file at "<$COMMONPROGRAMS>\safe sayvea\safe sayvea.lnk".
The file at "<$COMMONPROGRAMS>\safe sayvea\Uninstall.lnk".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Local Storage\chrome-extension_npcjpokgnmmghfgjkdajdlnpjlnocdhp_0.localstorage".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Local Storage\chrome-extension_npcjpokgnmmghfgjkdajdlnpjlnocdhp_0.localstorage-journal".
The file at "<$PROGRAMFILES>\SafeSaver\sprotector.dll".
The file at "<$PROGRAMFILES>\SafeSaver\uninstall.exe".
Make sure you set your file manager to display hidden and system files. If SafeSaver.BHO uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$APPDATA>\Mozilla\Firefox\Profiles\<$ENV(SafeSaver_FF_path)>\extensions\hia4fxlv@chsjzw-bksq.org".
The directory at "<$APPDATA>\Mozilla\Firefox\Profiles\<$ENV(SafeSaver_FF_path)>\extensions\u.uiau@aeei-t.co.uk".
The directory at "<$COMMONAPPDATA>\<$ENV(SafeSaver_path)>".
The directory at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}".
The directory at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}".
The directory at "<$COMMONAPPDATA>\safe sayvea".
The directory at "<$COMMONPROGRAMS>\<$ENV(SafeSaver_path)>".
The directory at "<$COMMONPROGRAMS>\safe sayvea".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\meknklekcafbgjjlkggjadkhfgagedka".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\npcjpokgnmmghfgjkdajdlnpjlnocdhp".
The directory at "<$PROGRAMFILES>\SafeSaver".
Make sure you set your file manager to display hidden and system files. If SafeSaver.BHO uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{1B55A1B9-C0EB-8EDE-6900-5BE14BEB27C5}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{1B55A1B9-C0EB-8EDE-6900-5BE14BEB27C5}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "{658C41D3-F5F5-FB34-D989-61788F319FF3}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{658C41D3-F5F5-FB34-D989-61788F319FF3}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "SP Global" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
Delete the registry key "SProtector" at "HKEY_CURRENT_USER\Software\AppDataLow\".
Delete the registry key "SProtector" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
Delete the registry value "{1B55A1B9-C0EB-8EDE-6900-5BE14BEB27C5}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ext\CLSID\".
Delete the registry value "{658C41D3-F5F5-FB34-D989-61788F319FF3}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ext\CLSID\".
Delete the registry value "AppInit_DLLs" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\".
If SafeSaver.BHO uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
There are more files or system entries belonging to this product that <$SPYBOTSD> can remove, but that cannot be easily described in text. Please use <$SPYBOTSD> to make sure <$PRODUCTNAME> gets completely removed.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
SafeSaver.BHO is a browser helper add-on that gets installed without proper user consent. It injects itself to all other software and also installs itself without permission to Mozilla Firefox.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "{34E7D694-237B-45F3-2E7A-84F5F8B53AED}".
Products that have a key or property named "{4B12C4E1-D261-9C4D-992E-39BDB099EDF3}".
Products that have a key or property named "{924C3DC2-8E4E-432E-F973-9A2174A39774}".
Products that have a key or property named "SP_f44890e5".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$COMMONAPPDATA>\<$ENV(SafeSaver_path)>\<$ENV(SafeSaver_praefix)>.tlb".
The file at "<$COMMONAPPDATA>\<$ENV(SafeSaver_path)>\uninstall.exe".
The file at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}\_Setup.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}\Custom.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}\Setup.exe".
The file at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}\TsuDll.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}\_Setup.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}\Custom.dll".
The file at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}\Setup.exe".
The file at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}\TsuDll.dll".
The file at "<$COMMONAPPDATA>\safe sayvea\51d2a479c544b.dll".
The file at "<$COMMONAPPDATA>\safe sayvea\51d2a479c544b.tlb".
The file at "<$COMMONAPPDATA>\safe sayvea\settings.ini".
The file at "<$COMMONAPPDATA>\safe sayvea\uninstall.exe".
The file at "<$COMMONPROGRAMS>\<$ENV(SafeSaver_path)>\<$ENV(SafeSaver_path)>.lnk".
The file at "<$COMMONPROGRAMS>\<$ENV(SafeSaver_path)>\Uninstall.lnk".
The file at "<$COMMONPROGRAMS>\safe sayvea\safe sayvea.lnk".
The file at "<$COMMONPROGRAMS>\safe sayvea\Uninstall.lnk".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Local Storage\chrome-extension_npcjpokgnmmghfgjkdajdlnpjlnocdhp_0.localstorage".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Local Storage\chrome-extension_npcjpokgnmmghfgjkdajdlnpjlnocdhp_0.localstorage-journal".
The file at "<$PROGRAMFILES>\SafeSaver\sprotector.dll".
The file at "<$PROGRAMFILES>\SafeSaver\uninstall.exe".
Make sure you set your file manager to display hidden and system files. If SafeSaver.BHO uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$APPDATA>\Mozilla\Firefox\Profiles\<$ENV(SafeSaver_FF_path)>\extensions\hia4fxlv@chsjzw-bksq.org".
The directory at "<$APPDATA>\Mozilla\Firefox\Profiles\<$ENV(SafeSaver_FF_path)>\extensions\u.uiau@aeei-t.co.uk".
The directory at "<$COMMONAPPDATA>\<$ENV(SafeSaver_path)>".
The directory at "<$COMMONAPPDATA>\InstallMate\{9EDD8A94-57C1-48E5-AA0E-1FE3453EA862}".
The directory at "<$COMMONAPPDATA>\InstallMate\{A565AC38-34FB-424E-A0A5-7CD97E868ECE}".
The directory at "<$COMMONAPPDATA>\safe sayvea".
The directory at "<$COMMONPROGRAMS>\<$ENV(SafeSaver_path)>".
The directory at "<$COMMONPROGRAMS>\safe sayvea".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\meknklekcafbgjjlkggjadkhfgagedka".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\npcjpokgnmmghfgjkdajdlnpjlnocdhp".
The directory at "<$PROGRAMFILES>\SafeSaver".
Make sure you set your file manager to display hidden and system files. If SafeSaver.BHO uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{1B55A1B9-C0EB-8EDE-6900-5BE14BEB27C5}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{1B55A1B9-C0EB-8EDE-6900-5BE14BEB27C5}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "{658C41D3-F5F5-FB34-D989-61788F319FF3}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{658C41D3-F5F5-FB34-D989-61788F319FF3}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "SP Global" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
Delete the registry key "SProtector" at "HKEY_CURRENT_USER\Software\AppDataLow\".
Delete the registry key "SProtector" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
Delete the registry value "{1B55A1B9-C0EB-8EDE-6900-5BE14BEB27C5}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ext\CLSID\".
Delete the registry value "{658C41D3-F5F5-FB34-D989-61788F319FF3}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ext\CLSID\".
Delete the registry value "AppInit_DLLs" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\".
If SafeSaver.BHO uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
There are more files or system entries belonging to this product that <$SPYBOTSD> can remove, but that cannot be easily described in text. Please use <$SPYBOTSD> to make sure <$PRODUCTNAME> gets completely removed.