snuvan
2006-08-27, 21:59
Hi,
I have Norton Antivirus installed and it keeps poping up a windown stating that the trojan nebuler has infected the computer but that it can't quaranteen it.
I'm not sure this is the right place to ask about help.. but I saw a similar problem that you were able to help with earlier (forums.spybot.info/archive/index.php/t-5215.html) and thought I'd give it a try as I am not able to make things work for me..
I have just scanned the computer in safe mode with HJT and the log I got from it was:
Logfile of HijackThis v1.99.1
Scan saved at 18:50:10, on 2006-08-27
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program\Hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\Program\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\Program\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program\Delade filer\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\Program\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java-konsol - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\Program\SPYWAR~1\tools\iesdpb.dll
O12 - Plugin for .spop: C:\Program\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1124896079596
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} -
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program\Delade filer\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program\Norton AntiVirus\navapsvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program\Eset\nod32krn.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\Program\DELADE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\CCPD-LC\symlcsvc.exe
After this I scanned the computer with Ewido (still in safe mode) and got this log:
---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------
+ Created at: 21:13:26 2006-08-27
+ Scan result:
C:\WINDOWS\Temp\tmp3620.tmp -> Dropper.Agent.asl : Cleaned with backup (quarantined).
:mozilla.11:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
:mozilla.48:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
:mozilla.49:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
:mozilla.37:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Com : Cleaned with backup (quarantined).
:mozilla.38:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
:mozilla.44:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
:mozilla.45:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
:mozilla.46:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
:mozilla.47:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
:mozilla.35:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned with backup (quarantined).
:mozilla.50:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined).
::Report end
I chose "perform action on all infections".
After this I emptied all temp files by using cleanmgr and restarted the computer into nornal mode and scanned it with spybot - found nothing but norton kept poping up with it having found nebuler but not being able to do anything about it.
Anyone with any ideas on what to do?
Thanks in advance.
I have Norton Antivirus installed and it keeps poping up a windown stating that the trojan nebuler has infected the computer but that it can't quaranteen it.
I'm not sure this is the right place to ask about help.. but I saw a similar problem that you were able to help with earlier (forums.spybot.info/archive/index.php/t-5215.html) and thought I'd give it a try as I am not able to make things work for me..
I have just scanned the computer in safe mode with HJT and the log I got from it was:
Logfile of HijackThis v1.99.1
Scan saved at 18:50:10, on 2006-08-27
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program\Hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\Program\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\Program\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program\Delade filer\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\Program\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java-konsol - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\Program\SPYWAR~1\tools\iesdpb.dll
O12 - Plugin for .spop: C:\Program\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1124896079596
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} -
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program\Delade filer\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program\Norton AntiVirus\navapsvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program\Eset\nod32krn.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\Program\DELADE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\CCPD-LC\symlcsvc.exe
After this I scanned the computer with Ewido (still in safe mode) and got this log:
---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------
+ Created at: 21:13:26 2006-08-27
+ Scan result:
C:\WINDOWS\Temp\tmp3620.tmp -> Dropper.Agent.asl : Cleaned with backup (quarantined).
:mozilla.11:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
:mozilla.48:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
:mozilla.49:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
:mozilla.37:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Com : Cleaned with backup (quarantined).
:mozilla.38:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
:mozilla.44:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
:mozilla.45:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
:mozilla.46:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
:mozilla.47:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
:mozilla.35:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned with backup (quarantined).
:mozilla.50:C:\Documents and Settings\Björn\Application Data\Mozilla\Firefox\Profiles\a5acv25x.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined).
::Report end
I chose "perform action on all infections".
After this I emptied all temp files by using cleanmgr and restarted the computer into nornal mode and scanned it with spybot - found nothing but norton kept poping up with it having found nebuler but not being able to do anything about it.
Anyone with any ideas on what to do?
Thanks in advance.