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FlemmingK
2013-09-20, 12:00
When I click 'system scan' it runs for a little over one second and tells me there is one infection. When I click results, there isn't any.
What can I do?
tashi
2013-09-20, 20:38
Hello FlemmingK,

Please list:


Version of Spybot: http://www.safer-networking.org/
The operating system
Other security programs installed
Any issues with the computer's performance


Best regards. :)
FlemmingK
2013-09-20, 21:21
Hi

Spybot version is 2.1
OS=Windows 8 PRO.
Antivirus:Avast Internet protection, Adaware
tashi
2013-09-20, 21:39
Hi FlemmingK,



"Any issues with the computer's performance" :)


Also,



Spybot version is 2.1

Which one please: http://www.safer-networking.org/private/ (http://www.safer-networking.org/private/compare/) :)

Had you run Spybot before without encountering this problem? By any chance did you receive this error: http://www.safer-networking.org/windows-8-1-patch-for-spybot-2-1/

Best regards.
FlemmingK
2013-09-20, 21:49
Hi Tashi

Performasnce is good.
No, this is the first time I run Spybot on this machine. Ran it years ago on other machine.
Avast prevented 3 different javascripts each time I started Google Chrome, Microsoft's msert.exe found the cause, and I could delete the malware from program files. Still Spybot doesn't do much.
tashi
2013-09-20, 23:19
Hi FlemmingK,

Still Spybot doesn't do much.
Perhaps because,

When I click 'system scan' it runs for a little over one second
Which isn't normal and why I've been asking for more details. :wink:

Best regards.
FlemmingK
2013-09-21, 10:21
Hi Tashi

Also I didn't see the error you mentioned earlier.
Do you have any suggestions?
tashi
2013-09-23, 21:54
Hello FlemmingK,

Could you try running Spybot in safe mode and let us know if the scan completes, as with most scans it should take more than one second. :)

Best regards.
FlemmingK
2013-09-24, 09:58
Thanks Tashi

I tried in safe mode. Execution time went down to 0.6 sec. I also stopped AdAware. Same result.
ny more ideas?
tashi
2013-09-25, 04:45
Hi FlemmingK,


Avast prevented 3 different javascripts each time I started Google Chrome, Microsoft's msert.exe found the cause, and I could delete the malware from program files.
Do you recall what kind of malware? Sometimes an infection or leftovers will prevent security software from running. :)

Best regards.
FlemmingK
2013-09-25, 08:30
Hi ashi

In the Avast virus chest it is identified as js:AddLyrics-D[Adw]
The program directory was called something lige dsecure.


BR
FlemmingK
tashi
2013-09-26, 01:41
Hello FlemmingK,



In the Avast virus chest it is identified as js:AddLyrics-D[Adw]


Thanks, that shouldn't be the cause then.
http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=Adware:Win32/AddLyrics

If you'd like to try perhaps uninstall Spybot and download a fresh version to see if that solves the scan issue. :)
http://www.safer-networking.org/

Best regards.
FlemmingK
2013-11-02, 08:58
Hello FlemmingK,



Thanks, that shouldn't be the cause then.
http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=Adware:Win32/AddLyrics

If you'd like to try perhaps uninstall Spybot and download a fresh version to see if that solves the scan issue. :)
http://www.safer-networking.org/

Best regards.
Hi Tashi

I installed v.2.2 today. Same problem. I found the log files. They say that the services.sbs file is missing.
Ho do i get that file and get it into place?

BR
FlemmingK
Zenobia
2013-11-02, 17:04
Not to interrupt,but I read this thread and peeked in my spybot folder and saw a services.sbs file in my updates folder,and in my includes folder,so it's probably a downloaded file.
Maybe try updating to see if you get the file.
Rightclick start center,run as admin,checkmark advanced user mode,click Update,once you're in the update section you'll see a bar going across saying testing,once that's all done,click Update.
FlemmingK
2013-11-02, 18:05
Not to interrupt,but I read this thread and peeked in my spybot folder and saw a services.sbs file in my updates folder,and in my includes folder,so it's probably a downloaded file.
Maybe try updating to see if you get the file.
Rightclick start center,run as admin,checkmark advanced user mode,click Update,once you're in the update section you'll see a bar going across saying testing,once that's all done,click Update.

:thanks:

That solved my problem.

BR
FlemmingK
Zenobia
2013-11-03, 04:43
Aha,I knew putting off finishing raking the yard was all for a good cause,he! :D:
You're welcome,glad it's fixed. :)