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View Full Version : Windows explorer Crashes when right clicked in any folder


jaegertr
2013-09-26, 02:14
I encountered this problem and was not sure where it came from. I went back and reviewed shell context items since the guidance was that it would be rooted there. Right-click crashes are caused by third-party shell extensions. You may use the excellent ShellExView tool to isolate the problem. For more information, see "Method 2" in article Right-click is slow or weird behavior caused by context menu handlers. I down loaded shellexview to go through all the shell extensions that were not Microsoft (lots of crashes before I disabled Spybot-S&D Explorer Integration and the world was right again

Context Menu Windows Explorer context menu integration 2.1.18.113 Spybot - Search & Destroy Safer-Networking Ltd. No No No No No No C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll {44176360-2BBF-4EC1-93CE-384B8681A0BC} 8/23/2013 8:58:38 AM 8/23/2013 8:58:39 AM No *, Folder, opensearchfilefolderresult A 467,456 No

Created by using ShellExView
Extension Name
Disabled

Type

Description

Version

Product Name

Company

My Computer

Desktop

Control Panel

My Network Places

Entire Network

Remote Computer

Filename

CLSID

File Created Time

CLSID Modified Time

Microsoft

File Extensions

File Attributes

File Size

.NET Extension

Digital Signature

Spybot-S&D Explorer Integration Yes Context Menu Windows Explorer context menu integration 2.1.18.113 Spybot - Search & Destroy Safer-Networking Ltd. C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll {44176360-2BBF-4EC1-93CE-384B8681A0BC} 8/23/2013 8:58:38 AM 8/23/2013 8:58:39 AM No *, Folder, opensearchfilefolderresult A 467,456

:heart:Love your product but cannot operate with a bum windows explorer. Can you please look into this issue and provide a solution and an ETA. Right now I have disabled your context menu handler. I would have removed the soft ware and reinstall the prior version which was without issue but I want to give you a first crack at it
Zenobia
2013-09-26, 08:19
Please see here:
http://forums.spybot.info/showthread.php?67605-Mouse-rt-click-crashes-Windows-Explorer
Do you have Spybot version 2.0 or 2.1?
I saw somebody mentioning that the crash wasn't happening in 2.1,but I only saw it mentioned once,so I couldn't confirm that this was fixed for sure.
jaegertr
2013-09-26, 19:01
I have version 2.1.21.129
Zenobia
2013-09-27, 02:37
Guess it wasn't fixed yet,then. :)
I'm unsure if it's ongoing,but there is this listed at the end of the post I linked to:
http://forums.spybot.info/showthread.php?67605-Mouse-rt-click-crashes-Windows-Explorer&p=441820&viewfull=1#post441820
jaegertr
2013-09-27, 14:00
Probably resurfaced, I did not have an issue with this until I installed version 2. Someone needs to look through the logs for the repair steps. It clearly crashes and I can replicate it every time. I just need to enable the shell context
jaegertr
2013-09-27, 14:26
I have attached a report
Zenobia
2013-09-28, 01:17
The tool listed at the end of the thread I linked to is to list other installed context menu that haven't been whitelisted.I mistakenly :oops: assumed it would have an option to send the logfile to Team Spybot,but looks like it just creates a logfile.
I'm not sure if they are still looking for what causes the Windows Explorer crash or not,but your best bet is to run the tool,and copy and paste it at the end of this thread:
http://forums.spybot.info/showthread.php?67605-Mouse-rt-click-crashes-Windows-Explorer
If one of Team Spybot sees it after the weekend,they would reply there. :)
jaegertr
2013-09-28, 13:07
Results

UNKNOWN

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\GDContextMenu = {BB02B294-8425-42E5-983F-41A1FA970CD6}
64 bit: GDContextMenu Class - C:\Program Files (x86)\Google\Drive\contextmenu64.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\LavasoftShellExt = {DCE027F7-16A4-4BEE-9BE7-74F80EE3738F}
64 bit: Lavasoft Shell Extension -

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\PhotoStreamsExt = {89D984B3-813B-406A-8298-118AFA3A22AE}
32 bit: ContextMenuHandler Class - C:\Program Files (x86)\Common Files\Apple\Internet Services\ShellStreams.dll
64 bit: ContextMenuHandler Class - C:\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\SnagItMainShellExt = {CF74B903-3389-469c-B3B6-0204D204FCBD}
32 bit: SnagItShellExt Class - C:\Program Files (x86)\TechSmith\Snagit 11\SnagitShellExt.dll
64 bit: SnagItShellExt Class - C:\Program Files (x86)\TechSmith\Snagit 11\DLLx64\SnagitShellExt64.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu = {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}
64 bit: IEContextMenu Class - "C:\Program Files (x86)\Norton Internet Security\Engine64\21.0.0.100\NavShExt.dll"

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\WinZip = {E0D79304-84BE-11CE-9641-444553540000}
64 bit: WinZip - C:\Program Files (x86)\WinZip\wzshls64.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\XXX Groove GFS Context Menu Handler XXX = {6C467336-8281-4E60-8204-430CED96822D}
32 bit: Groove GFS Context Menu Handler - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\{90AA3A4E-1CBA-4233-B8BB-535773D48449} = Taskband Pin

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8} = Start Menu Pin

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\LavasoftShellExt = {DCE027F7-16A4-4BEE-9BE7-74F80EE3738F}
64 bit: Lavasoft Shell Extension -

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu = {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}
64 bit: IEContextMenu Class - "C:\Program Files (x86)\Norton Internet Security\Engine64\21.0.0.100\NavShExt.dll"

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\WinZip = {E0D79304-84BE-11CE-9641-444553540000}
64 bit: WinZip - C:\Program Files (x86)\WinZip\wzshls64.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\XXX Groove GFS Context Menu Handler XXX = {6C467336-8281-4E60-8204-430CED96822D}
32 bit: Groove GFS Context Menu Handler - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\GDContextMenu = {BB02B294-8425-42E5-983F-41A1FA970CD6}
64 bit: GDContextMenu Class - C:\Program Files (x86)\Google\Drive\contextmenu64.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\SnagItMainShellExt = {CF74B903-3389-469c-B3B6-0204D204FCBD}
32 bit: SnagItShellExt Class - C:\Program Files (x86)\TechSmith\Snagit 11\SnagitShellExt.dll
64 bit: SnagItShellExt Class - C:\Program Files (x86)\TechSmith\Snagit 11\DLLx64\SnagitShellExt64.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\WinZip = {E0D79304-84BE-11CE-9641-444553540000}
64 bit: WinZip - C:\Program Files (x86)\WinZip\wzshls64.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\XXX Groove GFS Context Menu Handler XXX = {6C467336-8281-4E60-8204-430CED96822D}
32 bit: Groove GFS Context Menu Handler - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\{596AB062-B4D2-4215-9F74-E9109B0A8153} =

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\Background\shellex\ContextMenuHandlers\NvCplDesktopContext = {3D1975AF-48C6-4f8e-A182-BE0E08FA86A9}
64 bit: NVIDIA CPL Context Menu Extension - %SystemRoot%\system32\nvshext.dll

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\Background\shellex\ContextMenuHandlers\XXX Groove GFS Context Menu Handler XXX = {6C467336-8281-4E60-8204-430CED96822D}
32 bit: Groove GFS Context Menu Handler - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

[?] HKEY_CURRENT_USER\Software\Classes\*\shellex\ContextMenuHandlers\ SkyDriveEx = {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}
32 bit: SkyDriveEx - C:\Users\Dad\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
64 bit: SkyDriveEx - C:\Users\Dad\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll

[?] HKEY_CURRENT_USER\Software\Classes\Directory\shellex\ContextMenuHandlers\ SkyDriveEx = {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}
32 bit: SkyDriveEx - C:\Users\Dad\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
64 bit: SkyDriveEx - C:\Users\Dad\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll

[?] HKEY_CURRENT_USER\Software\Classes\Directory\Background\shellex\ContextMenuHandlers\ SkyDriveEx = {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}
32 bit: SkyDriveEx - C:\Users\Dad\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
64 bit: SkyDriveEx - C:\Users\Dad\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll

KNOWN

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\BriefcaseMenu = {85BBD920-42A0-1069-A2E4-08002B30309D}
32 bit: Briefcase - %SystemRoot%\system32\syncui.dll
64 bit: Briefcase - %SystemRoot%\system32\syncui.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\Open With = {09799AFB-AD67-11d1-ABCD-00C04FC30936}
32 bit: Open With Context Menu Handler - %SystemRoot%\system32\shell32.dll
64 bit: Open With Context Menu Handler - %SystemRoot%\system32\shell32.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\Open With EncryptionMenu = {A470F8CF-A1E8-4f65-8335-227475AA5C46}
32 bit: Encryption Context Menu - %SystemRoot%\system32\shell32.dll
64 bit: Encryption Context Menu - %SystemRoot%\system32\shell32.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\SDECon32 = {44176360-2BBF-4EC1-93CE-384B8681A0BC}
32 bit: Spybot-S&D Explorer Integration - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon32.dll
64 bit: Spybot-S&D Explorer Integration - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\SDECon64 = {44176360-2BBF-4EC1-93CE-384B8681A0BC}
32 bit: Spybot-S&D Explorer Integration - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon32.dll
64 bit: Spybot-S&D Explorer Integration - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\Sharing = {f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}
32 bit: Shell extensions for sharing - %SystemRoot%\system32\ntshrui.dll
64 bit: Shell extensions for sharing - %SystemRoot%\system32\ntshrui.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\BriefcaseMenu = {85BBD920-42A0-1069-A2E4-08002B30309D}
32 bit: Briefcase - %SystemRoot%\system32\syncui.dll
64 bit: Briefcase - %SystemRoot%\system32\syncui.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\Library Location = {3dad6c5d-2167-4cae-9914-f99e41c12cfa}
32 bit: Include In Library Sub Context Menu - %SystemRoot%\system32\shell32.dll
64 bit: Include In Library Sub Context Menu - %SystemRoot%\system32\shell32.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\SDECon32 = {44176360-2BBF-4EC1-93CE-384B8681A0BC}
32 bit: Spybot-S&D Explorer Integration - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon32.dll
64 bit: Spybot-S&D Explorer Integration - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\SDECon64 = {44176360-2BBF-4EC1-93CE-384B8681A0BC}
32 bit: Spybot-S&D Explorer Integration - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon32.dll
64 bit: Spybot-S&D Explorer Integration - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\EncryptionMenu = {A470F8CF-A1E8-4f65-8335-227475AA5C46}
32 bit: Encryption Context Menu - %SystemRoot%\system32\shell32.dll
64 bit: Encryption Context Menu - %SystemRoot%\system32\shell32.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Sharing = {f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}
32 bit: Shell extensions for sharing - %SystemRoot%\system32\ntshrui.dll
64 bit: Shell extensions for sharing - %SystemRoot%\system32\ntshrui.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\Background\shellex\ContextMenuHandlers\Gadgets = {6B9228DA-9C15-419e-856C-19E768A13BDC}
32 bit: Windows Desktop Gadgets - %ProgramFiles%\Windows Sidebar\sbdrop.dll
64 bit: Windows Desktop Gadgets - %ProgramFiles%\Windows Sidebar\sbdrop.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\Background\shellex\ContextMenuHandlers\New = {D969A300-E7FF-11d0-A93B-00A0C90F2719}
32 bit: New Menu Handler - %SystemRoot%\system32\shell32.dll
64 bit: New Menu Handler - %SystemRoot%\system32\shell32.dll

[+] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\Background\shellex\ContextMenuHandlers\Sharing = {f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}
32 bit: Shell extensions for sharing - %SystemRoot%\system32\ntshrui.dll
64 bit: Shell extensions for sharing - %SystemRoot%\system32\ntshrui.dll
Zenobia
2013-09-28, 22:11
I just found this:
http://forums.spybot.info/showthread.php?67183-Spybot-2-causing-explorer-exe-crash&p=442382&viewfull=1#post442382

If that is what was causing the crashes,then I see it in your Unknown logfile:

[?] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\Background\shellex\ContextMenuHandlers\NvCplDesktopContext = {3D1975AF-48C6-4f8e-A182-BE0E08FA86A9}
64 bit: NVIDIA CPL Context Menu Extension - %SystemRoot%\system32\nvshext.dll

So,I'll assume it's still going to be fixed in the next Spybot version,somewhere down the line. :)
topsoftbe
2014-09-21, 13:44
Even in version 2.4, I still have this problem (win 8.1)
As a workaround, you can use ShellExView (you can find it here: http://www.nirsoft.net/utils/shexview.html )
Install the program, run it and search for "Spybot S&D Explorer Integration".
Right click on it and select Disable.
The problem will be solved.
Hope this helps.
(m/f)
2014-09-22, 10:35
This issue has not been fixed yet, but you can disable the explorer integration in Spybot as well:

- Open Spybot by right clicking on the Spybot icon and click “Run as Administrator”.

- Click “Advanced User Mode”.

- Go to Settings then click on the "System Integration" tab.

- Uninstall "Windows Explorer integration“.

- Click "Apply“ and "OK“ afterwards.