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arachnophile
2013-10-15, 01:11
Recently, when I copy images in one folder to paste into another folder in Windows Explorer, I've been getting a pop-up that says:

"There was a problem starting
C:\Users\Hugh\AppData\Local\Temp\ssbffkp\smnakqi\wow.dll

The specified module could not be found."

Does anyone have any experience in remedying this problem? Thanks.

- I have Windows 7 and cannot use ERUNT for my backup. Please suggest another utility.
- I have not used any cleaning tools for this or any other problem. I have not run ComboFix.
- I need instruction on getting DDS and aswMBR logs.
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Edit: Original topic: http://forums.spybot.info/showthread.php?69373-Problem-with-wow-dll-pop-ups&p=445248#post445248


First see that forum's FAQ which also includes instructions in post #2 on how to provide the DDS and aswMBR logs, which are used in the preliminary analysis.

http://forums.spybot.info/showthread.php?t=288

;)

shelf life
2013-10-17, 01:24
Hi arachnophile,


Temp\ssbffkp\smnakqi\wow.dll

Looks like its related to malware or a leftover. Can you post a DDS/aswmbr log by following the directions in this link:

http://forums.spybot.info/showthread.php?t=288