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Mad_Dog
2013-11-12, 06:15
Hi I ran a scan and found several threats. Nearly all were removed but I cannot remove one under delta toolbar:

HKEY_USERS\S-1-5-21-2504187048-450917338-1780602940-1001\Software\

Please help

tashi
2013-11-12, 15:11
Hello Mad_Dog,

Which version of Spybot do you have and did you elevate permissions? How can I get administrator rights under Windows Vista / Windows 7 / Windows 8? (http://forums.spybot.info/showthread.php?t=55946)

Best regards. :)

Mad_Dog
2013-11-14, 16:59
Hello Mad_Dog,

Which version of Spybot do you have and did you elevate permissions? How can I get administrator rights under Windows Vista / Windows 7 / Windows 8? (http://forums.spybot.info/showthread.php?t=55946)

Best regards. :)

Hi tashi

Thanks for your response. Firsty I followed the instruction on your link and tried to run it as an administrator. This didn't work because I have just updated from Windows 8 to Windows 8.1 and I got an error message saying the version I was running wasn't compatible. It suggested a patch to download and when I went to download that, it was suggested to just install the latest version of SB S+D...so I did. I uninstalled the old version and installed version 2.2. Now it doesn't work at all and I get a message saying runtime error 217 at 304BED64.

Please help

tashi
2013-11-15, 03:10
Hello Mad_Dog,

Runtime errors can take some troubleshooting, which version of 2.2 do you have? :)

http://www.safer-networking.org/private/

Best regards.