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View Full Version : Computer appears clean but still acting up.



Leprkon
2014-02-06, 02:12
Hi, I am working on my girlfriend's laptop and she has been having problems. I did a few scans yesterday and removed a few troublesome entries via ESET and Spybot S&D, however it appears that there are still some issues. Here is the required information. Thank you for your time and assistance.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428 BrowserJavaVersion: 10.25.2
Run by Rita Koo at 18:06:11 on 2014-02-05
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3895.1039 [GMT -6:00]
.
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
AV: ESET NOD32 Antivirus 7.0 *Enabled/Updated* {19259FAE-8396-A113-46DB-15B0E7DFA289}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D564-3A83-A0F22C2DF32B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: ESET NOD32 Antivirus 7.0 *Enabled/Updated* {A2447E4A-A5AC-AE9D-7C6B-2EC29C58E834}
FW: Ad-Aware Firewall *Disabled* {E040E464-58CE-DBB2-2B6C-32B5A979FEED}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareService.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files\Soluto\SolutoLauncherService.exe
C:\Program Files\Soluto\SolutoService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Soluto\SolutoRemoteService.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE
C:\Program Files\IDT\WDM\sttray64.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareTray.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Soluto\Soluto.exe
C:\Users\Rita Koo\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Users\Rita Koo\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
C:\Program Files (x86)\Citrix\Receiver\Receiver.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\Citrix\SelfServicePlugin\SelfServicePlugin.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SpybotSD.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Users\Rita Koo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rita Koo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rita Koo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rita Koo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rita Koo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rita Koo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rita Koo\AppData\Local\Google\Chrome\Application\chrome.exe
c:\program files\windows defender\MpCmdRun.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.mysearchresults.com/?c=9001&t=03
mStart Page = hxxp://start.mysearchdial.com/?f=1&a=dstrmsd&cd=2XzuyEtN2Y1L1QzuzytDtDtDyE0EyE0AtByCzztCzzyC0DyEtN0D0Tzu0SyCzzyBtN1L2XzutBtFtBtFtCtAtFtCtAtAzztN1L1CzutCtD1B1P1R&cr=1513243452&ir=
mWinlogon: Userinit = userinit.exe
BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\office15\OCHelper.dll
BHO: {3352F334-A389-4004-A026-3A161A0C69A7} - <orphaned>
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\office15\GROOVEEX.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [Google Update] "C:\Users\Rita Koo\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [CreoLab] C:\ProgramData\uho\llyuy.exe
uRun: [Facebook Update] "C:\Users\Rita Koo\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [CitrixReceiver] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Citrix\Receiver Updater.lnk"
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [Redirector] "C:\Program Files (x86)\Citrix\ICA Client\redirector.exe" /startup
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
dRun: [SearchProtect] \SearchProtect\bin\cltmng.exe
StartupFolder: C:\Users\RITAKO~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe
StartupFolder: C:\Users\RITAKO~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\SENDTO~1.LNK - C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\office15\OCHelper.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{A4BB432B-E5E3-4853-B91D-F9C11B7D45C3} : DHCPNameServer = 192.168.1.254
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-mStart Page = hxxp://start.mysearchdial.com/?f=1&a=dstrmsd&cd=2XzuyEtN2Y1L1QzuzytDtDtDyE0EyE0AtByCzztCzzyC0DyEtN0D0Tzu0SyCzzyBtN1L2XzutBtFtBtFtCtAtFtCtAtAzztN1L1CzutCtD1B1P1R&cr=1513243452&ir=
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-Run: [AdAwareTray] "C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareTray.exe"
x64-Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
x64-Run: [Soluto] c:\program files\soluto\soluto.exe /init
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\615\G2AWinLogon_x64.dll
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Rita Koo\AppData\Roaming\Mozilla\Firefox\Profiles\0h6tjrx9.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3294791&CUI=UN20531894112269032&UM=2&SearchSource=3&q={searchTerms}
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Citrix\ICA Client\npicaN.dll
FF - plugin: C:\Program Files (x86)\Citrix\ICA Client\npURLInterceptorPlugin.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\MyWebSearch\bar\1.bin\NPMYWEBS.DLL
FF - plugin: C:\Program Files (x86)\RadioRage_4j\bar\1.bin\NP4jStub.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL
FF - plugin: C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Mozilla Firefox\plugins\npMeetingJoinPluginOC.dll
FF - plugin: C:\Users\Rita Koo\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll
FF - plugin: C:\Users\Rita Koo\AppData\Local\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-12-20 18:12; ext@WebexpEnhancedV1alpha424.net; C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha424\ff
FF - ExtSQL: 2014-01-13 11:02; ext@VideoPlayerV3beta5344.net; C:\Program Files (x86)\VideoPlayerV3\VideoPlayerV3beta5344\ff
FF - ExtSQL: 2014-02-02 18:31; ext@MediaPlayerV1alpha2022.net; C:\Program Files (x86)\MediaPlayerV1\MediaPlayerV1alpha2022\ff
FF - ExtSQL: !HIDDEN! 2013-04-11 19:20; speedanalysis@SpeedAnalysis.com; C:\Users\Rita Koo\AppData\Roaming\Mozilla\Extensions\speedanalysis@SpeedAnalysis.com
.
---- FIREFOX POLICIES ----
.
FF - user.js: extensions.shownSelectionUI - true
user_pref('extensions.autoDisableScopes', 0);user_pref('security.csp.enable', false);user_pref('security.OCSP.enabled', 0);user_pref('extensions.blocklist.enabled', false);
FF - user.js: extensions.mysearchdial.hmpg - true
FF - user.js: extensions.mysearchdial.hmpgUrl - hxxp://start.mysearchdial.com/?f=1&a=dstrmsd&cd=2XzuyEtN2Y1L1QzuzytDtDtDyE0EyE0AtByCzztCzzyC0DyEtN0D0Tzu0SyCzzyBtN1L2XzutBtFtBtFtCtAtFtCtAtAzztN1L1CzutCtD1B1P1R&cr=1513243452&ir=
FF - user.js: extensions.mysearchdial.dfltSrch - true
FF - user.js: extensions.mysearchdial.srchPrvdr - Mysearchdial
FF - user.js: extensions.mysearchdial.dnsErr - true
FF - user.js: extensions.mysearchdial_i.newTab - false
FF - user.js: extensions.mysearchdial.newTabUrl - hxxp://start.mysearchdial.com/?f=2&a=dstrmsd&cd=2XzuyEtN2Y1L1QzuzytDtDtDyE0EyE0AtByCzztCzzyC0DyEtN0D0Tzu0SyCzzyBtN1L2XzutBtFtBtFtCtAtFtCtAtAzztN1L1CzutCtD1B1P1R&cr=1513243452&ir=
FF - user.js: extensions.mysearchdial.tlbrSrchUrl - hxxp://start.mysearchdial.com/?f=3&a=dstrmsd&cd=2XzuyEtN2Y1L1QzuzytDtDtDyE0EyE0AtByCzztCzzyC0DyEtN0D0Tzu0SyCzzyBtN1L2XzutBtFtBtFtCtAtFtCtAtAzztN1L1CzutCtD1B1P1R&cr=1513243452&ir=&q=
FF - user.js: extensions.mysearchdial.id - 90004E4A268186D4
FF - user.js: extensions.mysearchdial.instlDay - 16026
FF - user.js: extensions.mysearchdial.vrsn - 1.8.21.0
FF - user.js: extensions.mysearchdial.vrsni - 1.8.21.0
FF - user.js: extensions.mysearchdial_i.vrsnTs - 1.8.21.019:12:18
FF - user.js: extensions.mysearchdial.prtnrId - mysearchdial
FF - user.js: extensions.mysearchdial.prdct - mysearchdial
FF - user.js: extensions.mysearchdial.aflt - dstrmsd
FF - user.js: extensions.mysearchdial_i.smplGrp - none
FF - user.js: extensions.mysearchdial.tlbrId - base
FF - user.js: extensions.mysearchdial.instlRef -
FF - user.js: extensions.mysearchdial.dfltLng -
FF - user.js: extensions.mysearchdial.appId - {CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}
FF - user.js: extensions.mysearchdial.excTlbr - false
FF - user.js: extensions.mysearchdial_i.hmpg - true
FF - user.js: extensions.mysearchdial.cr - 1513243452
FF - user.js: extensions.mysearchdial.cd - 2XzuyEtN2Y1L1QzuzytDtDtDyE0EyE0AtByCzztCzzyC0DyEtN0D0Tzu0SyCzzyBtN1L2XzutBtFtBtFtCtAtFtCtAtAzztN1L1CzutCtD1B1P1R
FF - user.js: extensions.irmysearch.aflt - dstrmsd
FF - user.js: extensions.irmysearch.instlRef -
FF - user.js: extensions.irmysearch.cr - 1513243452
FF - user.js: extensions.irmysearch.cd - 2XzuyEtN2Y1L1QzuzytDtDtDyE0EyE0AtByCzztCzzyC0DyEtN0D0Tzu0SyCzzyBtN1L2XzutBtFtBtFtCtAtFtCtAtAzztN1L1CzutCtD1B1P1R
.
.
.
.
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-2-26 55280]
R0 Soluto;Soluto;C:\Windows\System32\drivers\Soluto.sys [2013-12-16 54728]
R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\System32\drivers\ctxusbm.sys [2013-6-4 95152]
R1 eamonm;eamonm;C:\Windows\System32\drivers\eamonm.sys [2013-9-17 239320]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-2-26 89600]
R2 ekrn;ESET Service;C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe [2013-9-12 1337752]
R2 epfwwfpr;epfwwfpr;C:\Windows\System32\drivers\epfwwfpr.sys [2013-9-17 157432]
R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\System32\drivers\bcmvwl64.sys [2011-2-26 20984]
R3 btusbflt;Bluetooth USB Filter;C:\Windows\System32\drivers\btusbflt.sys [2011-2-26 53800]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2011-2-26 35104]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2011-2-26 172704]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2011-2-26 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2011-2-26 158976]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-2-26 289280]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe --> C:\Program Files\Dell\DellDock\DockLogin.exe [?]
S3 CltMngSvc;Search Protect by Conduit Updater;C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe --> C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe [?]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-3-30 48488]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-2-26 250984]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-2-26 325152]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-5-25 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== File Associations ===============
.
FileExt: .reg: regfile=regedit.exe "%1" [UserChoice]
.
=============== Created Last 30 ================
.
2014-02-05 22:55:09 75888 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{6F748238-0281-4A99-BC81-FBD3B30620F6}\offreg.dll
2014-02-05 22:47:58 10315576 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{6F748238-0281-4A99-BC81-FBD3B30620F6}\mpengine.dll
2014-02-04 01:41:02 -------- d-----w- C:\Users\Rita Koo\AppData\Local\ESET
2014-02-04 01:38:27 -------- d-----w- C:\Program Files\ESET
2014-02-03 23:49:07 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2014-02-03 23:49:07 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy
2014-02-03 18:39:48 -------- d-----w- C:\Users\Rita Koo\AppData\Roaming\LavasoftStatistics
2014-02-03 18:05:51 -------- d-----w- C:\Program Files\Lavasoft
2014-02-03 18:04:21 -------- d-----w- C:\Program Files\Common Files\Lavasoft
2014-02-03 01:01:05 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-02-03 01:01:05 -------- d-----w- C:\Program Files\iTunes
2014-02-03 01:01:05 -------- d-----w- C:\Program Files\iPod
2014-02-03 01:01:05 -------- d-----w- C:\Program Files (x86)\iTunes
2014-02-03 00:31:17 -------- d-----w- C:\Program Files (x86)\MediaPlayerV1
2014-01-19 23:09:15 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2014-01-19 23:09:15 53248 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2014-01-19 23:09:15 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2014-01-19 23:09:15 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2014-01-19 23:09:15 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2014-01-19 23:09:14 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2014-01-19 23:09:14 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-01-19 23:09:14 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2014-01-19 23:09:13 376768 ----a-w- C:\Windows\System32\drivers\netio.sys
2014-01-13 17:02:43 -------- d-----w- C:\Program Files (x86)\VideoPlayerV3
.
==================== Find3M ====================
.
2014-02-05 23:52:09 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-02-05 23:52:09 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-01-16 15:59:44 270496 ------w- C:\Windows\System32\MpSigStub.exe
2013-11-26 10:19:07 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07 66048 ----a-w- C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02 5769216 ----a-w- C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12 4243968 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16 1995264 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-11-26 07:32:06 1928192 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57 2334208 ----a-w- C:\Windows\System32\wininet.dll
2013-11-26 06:33:33 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-11-23 18:26:20 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-16 18:12:59 48128 ----a-w- C:\Windows\System32\imgutil.dll
2013-11-14 20:26:30 54728 ----a-w- C:\Windows\System32\drivers\Soluto.sys
2013-11-12 02:23:09 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-11-12 02:07:29 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
.
============= FINISH: 18:07:57.09 ===============

11207

ken545
2014-02-06, 12:41
:snwelcome:

You still have some bogus search engines running.

Lets make sure there is no rootkit involved.


I just want to see the report...DONT FIX ANYTHING


Download aswMBR.exe (http://public.avast.com/~gmerek/aswMBR.exe) ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
http://public.avast.com/~gmerek/aswMBR1.png

On completion of the scan click save log, save it to your desktop and post in your next reply
http://public.avast.com/~gmerek/aswMBR2.png





Then lets see whats going on with search engines and add ons for your browsers

Please download AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator (http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token).
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

ken545
2014-02-09, 14:10
Still with me ???

ken545
2014-02-10, 14:54
Due to inactivity, this thread will now be closed.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new DDS log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.