Just upgraded to 2.2.18.0 and still have a problem

[sspeedstreet]

I just ran my first scan and it will not complete. It took about an 1.5 hours to reach 99.9% and has been stuck there for the last 24 hours. If it means anything this is the file it has stopped on:

C:\Users\Neil\AppData\Roaming\Mozilla\Firefox\Profiles\97c2g4jf.default\extensions\{aad50c91-b136-49d9-8b30-0e8d3ead63d0}\Chrome\CT3153924\content\tb\al\wa\SEARCH\view\style\rsx\ie8.png

I attempted to download Java Runtime Environment for a program I was using. I never did get JRE installed, but got a raft of malware for my trouble.

Any help appreciated.

Neil

[Zenobia]

If the scan's been stuck for 24 hours you might want to stop the scan.
Then try again.If you haven't already,try running with administrator rights:
http://www.safer-networking.org/faq/how-can-i-get-administrator-rights-under-windows-vista7/
If that doesn't work out,this post shows how to run a spybot scan in safe mode:
http://forums.spybot.info/showthread.php?3922-Spybot-Search-amp-Destroy-FAQs-and-Information&p=23629&viewfull=1#post23629

[sspeedstreet]

Thanks for your reply.

I have done that and this time it made it to 100%, but continued to run (apparently stuck on another file). I haven't seen it end yet; I assume it says "finished" and displays items found?

[Zenobia]

If you have the scan page in overview,then the top button changes to Show scan results.
If you have it in show details,then the Fix Selected button becomes clickable.


I attempted to download Java Runtime Environment for a program I was using. I never did get JRE installed, but got a raft of malware for my trouble.
If the Spybot scan won't complete,you might want to ask for help in the malware removal forum. :)
"BEFORE You POST"(Please read this Procedure Before Requesting Assistance) (http://forums.spybot.info/showthread.php?288-quot-BEFORE-You-POST-quot-(Please-read-this-Procedure-Before-Requesting-Assistance))

Malware Removal:
http://forums.spybot.info/forumdisplay.php?22-Malware-Removal

[sspeedstreet]

Well, I have tried to run an initial scan nine times. It continued to stop on the same file. Out of frustration I purchased Spyhunter4. One scan - 934 issues found and corrected. No more problems, AT ALL.

No, I'm not a Spyhunter plant.

Neil Fischer

[Zenobia]

Glad everything worked out okay. :)