Spybot Update not working correctly

[bbnetwork]

Hello Team,

as you can see into the attached Screenshot:

http://img5.fotos-hochladen.net/uploads/unbenanntd01eplatwq.png (http://www.fotos-hochladen.net)

the updater of Spybot is telling me, the last Update would have been 4 days back, but both, the Spyware and the AV-Updates are current (u can see too, both are green)
So also the Updater log:

see post 2 for the log (log was too long to beincluded into 1st post)

[bbnetwork]

[+] 14-05-01 11:48:22 THttpUpdateDaemon Background Updating Service got started...
[i] 14-05-01 11:48:22 THttpUpdateDaemon Listening on port 21321
[i] 14-05-01 11:48:22 THttpUpdateDaemon Successfully started listening on port 21321.
SDUpdate.exe [2014-05-01 11:48:32] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-01 11:49:40] [+] All files have been processed.
SDUpdSvc.exe [2014-05-01 11:49:40] +++
SDUpdSvc.exe [2014-05-01 11:52:17] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-01 11:52:17] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-01 11:52:17] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-01 11:52:18] [.] Info file part done.
SDUpdSvc.exe [2014-05-01 11:52:18] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-01 11:52:18] [+] No updates required.
SDUpdSvc.exe [2014-05-01 11:52:18] +++
SDUpdSvc.exe [2014-05-02 12:11:35] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-02 12:11:35] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-02 12:11:35] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-02 12:11:35] [.] Info file part done.
SDUpdSvc.exe [2014-05-02 12:11:35] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-02 12:11:39] [+] No updates required.
SDUpdSvc.exe [2014-05-02 12:11:39] +++
SDUpdSvc.exe [2014-05-02 13:03:37] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-02 13:03:37] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-02 13:03:38] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-02 13:03:38] [.] Info file part done.
SDUpdSvc.exe [2014-05-02 13:03:38] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-02 13:03:38] [+] No updates required.
SDUpdSvc.exe [2014-05-02 13:03:38] +++
SDUpdSvc.exe [2014-05-02 13:03:58] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-02 13:03:58] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-02 13:03:58] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-02 13:03:59] [.] Info file part done.
SDUpdSvc.exe [2014-05-02 13:03:59] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-02 13:03:59] [+] No updates required.
SDUpdSvc.exe [2014-05-02 13:03:59] +++
SDUpdSvc.exe [2014-05-02 13:04:36] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-02 13:04:36] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-02 13:04:36] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-02 13:04:36] [.] Info file part done.
SDUpdSvc.exe [2014-05-02 13:04:36] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-02 13:04:36] [+] No updates required.
SDUpdSvc.exe [2014-05-02 13:04:36] +++
SDUpdSvc.exe [2014-05-05 12:43:34] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-05 12:43:34] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-05 12:43:34] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-05 12:43:35] [.] Info file part done.
SDUpdSvc.exe [2014-05-05 12:43:35] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-05 12:43:42] [+] No updates required.
SDUpdSvc.exe [2014-05-05 12:43:42] +++
SDUpdSvc.exe [2014-05-05 12:45:08] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-05 12:45:08] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-05 12:45:08] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-05 12:45:08] [.] Info file part done.
SDUpdSvc.exe [2014-05-05 12:45:08] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-05 12:45:09] [+] No updates required.
SDUpdSvc.exe [2014-05-05 12:45:09] +++
SDUpdSvc.exe [2014-05-05 12:49:18] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-05 12:49:18] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-05 12:49:18] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-05 12:49:19] [.] Info file part done.
SDUpdSvc.exe [2014-05-05 12:49:19] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-05 12:49:19] [+] No updates required.
SDUpdSvc.exe [2014-05-05 12:49:19] +++
SDUpdSvc.exe [2014-05-05 12:49:38] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-05 12:49:38] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-05 12:49:38] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-05 12:49:38] [.] Info file part done.
SDUpdSvc.exe [2014-05-05 12:49:38] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-05 12:49:39] [+] No updates required.
SDUpdSvc.exe [2014-05-05 12:49:39] +++
SDUpdSvc.exe [2014-05-05 12:50:23] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-05 12:50:23] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-05 12:50:23] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-05 12:50:23] [.] Info file part done.
SDUpdSvc.exe [2014-05-05 12:50:23] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-05 12:50:23] [+] No updates required.
SDUpdSvc.exe [2014-05-05 12:50:23] +++
SDUpdSvc.exe [2014-05-05 12:51:22] [+] Updating Service is active.
SDUpdSvc.exe [2014-05-05 12:51:22] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-05-05 12:51:23] [+] Retrieved update info file.
SDUpdSvc.exe [2014-05-05 12:51:23] [.] Info file part done.
SDUpdSvc.exe [2014-05-05 12:51:23] [.] Testing which updates apply to this version...
SDUpdSvc.exe [2014-05-05 12:51:23] [+] No updates required.
SDUpdSvc.exe [2014-05-05 12:51:23] +++


so why the updater is telling the last Updates are 4 days back?

[behringer]

I have same issue - why no response from Team?

[tashi]

Hi there,

I directed the Team to this thread. :)

Best regards.

[behringer]

Thank you - odd experiences indicate further Beta would have been of benefit.

[behringer]

Updater resolved itself after 6 days - now this :clown:

[Psibolt]

Updater resolved itself after 6 days - now this :clown:

I logged a ticket and was told to try downloading the updates list manually (did this today) and it reset it.

I just *hope* it keeps working.

I'm on Win7 64bit.

Here was the instructions I followed that fixed it:

*****************


If this does not help please try to download the manual updates which can be found here:

http://www.safer-networking.org/updates/files/spybotsd_includes.exe

Make sure you store them in the Spybot program folder:

Windows XP: C:\Program Files\Spybot - Search & Destroy 2

Windows Vista or Windows 7 or Windows 8: C:\Programs(x86)\Spybot - Search & Destroy 2

If this still does not work please send us your update log.

[Psibolt]

I logged a ticket and was told to try downloading the updates list manually (did this today) and it reset it.

I just *hope* it keeps working.

I'm on Win7 64bit.

Here was the instructions I followed that fixed it:

*****************


If this does not help please try to download the manual updates which can be found here:

http://www.safer-networking.org/updates/files/spybotsd_includes.exe

Make sure you store them in the Spybot program folder:

Windows XP: C:\Program Files\Spybot - Search & Destroy 2

Windows Vista or Windows 7 or Windows 8: C:\Programs(x86)\Spybot - Search & Destroy 2

If this still does not work please send us your update log.

=======>>

New reply to Tech ticket I just sent:

Well the download of the manual includes file fixed this temporarily.

It does the same thing the very next day (today) - says that there are no updates available.

I had to grab the manual includes file again and then the update THEN said there are updates available & updated.

I have completely uninstalled and reinstalled Spybot.

This just started happening last month.

I sent the Spybot log previously, but here it is again.

Please advise of issue solution, and others are having this problem in forums and have not been responded too.

Forum threads discussing this issue:

http://forums.spybot.info/showthread.php?70607-Cannot-update-antivirus-signatures
http://forums.spybot.info/showthread.php?70529-Spybot-Update-not-working-correctly

Are the forums monitored?

Thanks!

[deborah]

Please have a look here:
http://forums.spybot.info/showthread.php?70607-Cannot-update-antivirus-signatures&p=453671&viewfull=1#post453671
Does this help you?