[Help!]Spybot failed to update antivirus signatures! [Archive]

MitchellMote

2014-06-12, 21:26

Hello!

So, I just bought Spybot Professional Edition and it failed to update the antivirus signatures, and now I can't even scan my system! Here is a picture, and this the log that I get when I try to update!

[00:06.835] [+] Installing antivirus signature updates...
[00:07.229] [-] Failed to install Spybot 2 antivirus signatures!
[00:07.229] [-] Failed to install Spybot 2 antivirus signatures!

11560

Please help!

Zenobia

2014-06-12, 22:21

Please see this post:
http://forums.spybot.info/showthread.php?70607-Cannot-update-antivirus-signatures&p=453671&highlight=#post453671
Please check to see if the spybotsd2-install-bdcore-update.exe was downloaded to your Spybot Search & Destroy folder in Program Files.
If you're on a 64-bit operating system,it would be located here:
C:\Program Files (x86)\Spybot - Search & Destroy 2
if you have a 32-bit operating system,then please look here:
C:\Program Files\Spybot - Search & Destroy 2

If spybotsd2-install-bdcore-update.exe is there,doubleclick it and follow the prompts.
If spybotsd2-install-bdcore-update.exe isn't located there,just post back and tell me. :)

MitchellMote

2014-06-12, 23:44

Thank you! It worked!

11561

Zenobia

2014-06-13, 01:51

You're welcome. :)

KrisColumbus

2014-06-16, 22:55

Please see this post:
http://forums.spybot.info/showthread.php?70607-Cannot-update-antivirus-signatures&p=453671&highlight=#post453671
Please check to see if the spybotsd2-install-bdcore-update.exe was downloaded to your Spybot Search & Destroy folder in Program Files.
If you're on a 64-bit operating system,it would be located here:
C:\Program Files (x86)\Spybot - Search & Destroy 2
if you have a 32-bit operating system,then please look here:
C:\Program Files\Spybot - Search & Destroy 2

If spybotsd2-install-bdcore-update.exe is there,doubleclick it and follow the prompts.
If spybotsd2-install-bdcore-update.exe isn't located there,just post back and tell me. :)

Hello, I have the same problem, the update.exe is not located there.
Thanks in advance

Zenobia

2014-06-17, 01:10

I need a little more info. :)
Do you have the same version as MitchellMote,Spybot 2.3 + AV?And is it a new install?
Could you show me your updates logfile,open Spybot Start Center,checkmark Use Advanced Mode,click Report Creator,then Show Logs,scroll down and doubleclick the Updates.log,go to Edit,then Select All,then rightclick the highlighted text,select Copy,then Paste it here.

KrisColumbus

2014-06-29, 13:53

I need a little more info. :)
Do you have the same version as MitchellMote,Spybot 2.3 + AV?And is it a new install?
Could you show me your updates logfile,open Spybot Start Center,checkmark Use Advanced Mode,click Report Creator,then Show Logs,scroll down and doubleclick the Updates.log,go to Edit,then Select All,then rightclick the highlighted text,select Copy,then Paste it here.
Hello Zenobia, it is Spybot 2.3 + AV. Originally installed over the freeware version, After your mail I did a clean install, but this did not help.

Part of the update log :
SDUpdSvc.exe [2014-06-24 00:33:39] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-24 00:33:39] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-24 00:33:39] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:40] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 00:33:41] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:42] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 00:33:43] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:44] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 00:33:45] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:46] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 00:33:47] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:48] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 00:33:49] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:51] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 00:33:52] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:53] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 00:33:54] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:55] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 00:33:56] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:33:57] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 00:33:58] [.] Info file part done.
SDUpdSvc.exe [2014-06-24 00:33:58] [-] Was unable to download update info file!
[i] 14-06-24 00:34:21 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-24 00:35:18 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-24 00:35:18 THttpUpdateDaemon Listening on port 21321
[i] 14-06-24 00:35:18 THttpUpdateDaemon Successfully started listening

on port 21321.
SDUpdSvc.exe [2014-06-24 00:35:45] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-24 00:35:45] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-24 00:35:45] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:35:46] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 00:35:47] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:35:48] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 00:35:49] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:35:50] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 00:35:51] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:35:52] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 00:35:55] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:35:56] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 00:35:57] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:35:58] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 00:35:59] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:36:00] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 00:36:01] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:36:02] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 00:36:03] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 00:36:04] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 00:36:05] [.] Info file part done.
SDUpdSvc.exe [2014-06-24 00:36:05] [-] Was unable to download update info file!
[i] 14-06-24 00:38:42 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-24 18:20:58 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-24 18:20:58 THttpUpdateDaemon Listening on port 21321
[i] 14-06-24 18:20:58 THttpUpdateDaemon Successfully started listening

on port 21321.
SDUpdSvc.exe [2014-06-24 18:25:48] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-24 18:25:48] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-24 18:25:48] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:25:49] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 18:25:50] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:25:51] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 18:25:52] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:25:53] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-24 18:25:54] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:25:56] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 18:25:57] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:25:58] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 18:25:59] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:26:00] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-24 18:26:01] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:26:02] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 18:26:03] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:26:04] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 18:26:05] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-24 18:26:06] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-24 18:26:07] [.] Info file part done.
SDUpdSvc.exe [2014-06-24 18:26:07] [-] Was unable to download update info file!
[i] 14-06-24 19:37:31 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-24 19:38:27 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-24 19:38:27 THttpUpdateDaemon Listening on port 21321
[i] 14-06-24 19:38:27 THttpUpdateDaemon Successfully started listening

on port 21321.
[i] 14-06-24 19:38:31 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-24 23:01:56 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-24 23:01:56 THttpUpdateDaemon Listening on port 21321
[i] 14-06-24 23:01:56 THttpUpdateDaemon Successfully started listening

on port 21321.
[i] 14-06-24 23:40:31 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-25 17:10:40 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-25 17:10:40 THttpUpdateDaemon Listening on port 21321
[i] 14-06-25 17:10:40 THttpUpdateDaemon Successfully started listening

on port 21321.
SDUpdSvc.exe [2014-06-25 17:15:57] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-25 17:15:57] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-25 17:15:57] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:15:58] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-25 17:15:59] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:16:00] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-25 17:16:01] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:16:02] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-25 17:16:03] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:16:04] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-25 17:16:05] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:16:06] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-25 17:16:07] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:16:08] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-25 17:16:09] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:16:10] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-25 17:16:11] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:16:12] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-25 17:16:13] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-25 17:16:14] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-25 17:16:15] [.] Info file part done.
SDUpdSvc.exe [2014-06-25 17:16:15] [-] Was unable to download update info file!
[i] 14-06-25 17:59:43 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-26 17:05:02 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-26 17:05:02 THttpUpdateDaemon Listening on port 21321
[i] 14-06-26 17:05:02 THttpUpdateDaemon Successfully started listening

on port 21321.
SDUpdSvc.exe [2014-06-26 17:10:18] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-26 17:10:18] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-26 17:10:18] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:19] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-26 17:10:20] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:21] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-26 17:10:22] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:23] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-26 17:10:24] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:25] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-26 17:10:26] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:27] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-26 17:10:28] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:29] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-26 17:10:30] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:31] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-26 17:10:32] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:33] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-26 17:10:34] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-26 17:10:35] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-26 17:10:36] [.] Info file part done.
SDUpdSvc.exe [2014-06-26 17:10:36] [-] Was unable to download update info file!
[i] 14-06-26 18:23:06 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-27 17:26:29 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-27 17:26:29 THttpUpdateDaemon Listening on port 21321
[i] 14-06-27 17:26:29 THttpUpdateDaemon Successfully started listening

on port 21321.
SDUpdSvc.exe [2014-06-27 17:32:00] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-27 17:32:00] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-27 17:32:00] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:01] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-27 17:32:02] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:03] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-27 17:32:04] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:05] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-27 17:32:06] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:07] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-27 17:32:08] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:09] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-27 17:32:10] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:12] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-27 17:32:13] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:14] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-27 17:32:15] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:16] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-27 17:32:17] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-27 17:32:18] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-27 17:32:19] [.] Info file part done.
SDUpdSvc.exe [2014-06-27 17:32:19] [-] Was unable to download update info file!
[i] 14-06-27 18:43:58 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-28 12:33:21 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-28 12:33:21 THttpUpdateDaemon Listening on port 21321
[i] 14-06-28 12:33:21 THttpUpdateDaemon Successfully started listening

on port 21321.
SDUpdSvc.exe [2014-06-28 12:38:15] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-28 12:38:15] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-28 12:38:15] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:16] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-28 12:38:17] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:18] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-28 12:38:19] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:20] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-28 12:38:21] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:22] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-28 12:38:23] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:24] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-28 12:38:25] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:26] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-28 12:38:27] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:28] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-28 12:38:29] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:30] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-28 12:38:31] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-28 12:38:32] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-28 12:38:33] [.] Info file part done.
SDUpdSvc.exe [2014-06-28 12:38:33] [-] Was unable to download update info file!
[i] 14-06-28 12:54:57 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-28 13:40:17 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-28 13:40:17 THttpUpdateDaemon Listening on port 21321
[i] 14-06-28 13:40:17 THttpUpdateDaemon Successfully started listening

on port 21321.
[i] 14-06-28 14:23:44 THttpUpdateDaemon HTTP daemon on port 21321

closed.
[+] 14-06-29 11:29:32 THttpUpdateDaemon Background Updating Service

got started...
[i] 14-06-29 11:29:32 THttpUpdateDaemon Listening on port 21321
[i] 14-06-29 11:29:32 THttpUpdateDaemon Successfully started listening

on port 21321.
SDUpdSvc.exe [2014-06-29 11:34:52] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-29 11:34:52] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-29 11:34:52] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:34:53] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-29 11:34:54] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:34:55] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-29 11:34:56] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:34:57] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-29 11:34:58] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:34:59] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-29 11:35:00] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:35:01] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-29 11:35:02] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:35:03] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-29 11:35:04] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:35:05] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-29 11:35:06] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:35:07] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-29 11:35:08] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 11:35:09] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-29 11:35:10] [.] Info file part done.
SDUpdSvc.exe [2014-06-29 11:35:10] [-] Was unable to download update info file!
SDUpdSvc.exe [2014-06-29 12:44:21] [+] Updating Service is active.
SDUpdSvc.exe [2014-06-29 12:44:21] [i] Using proxy: localhost:8080
SDUpdSvc.exe [2014-06-29 12:44:21] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:22] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-29 12:44:23] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:24] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-29 12:44:25] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:26] [i] Did not retrieved update info file (attempt 1

of 3).
SDUpdSvc.exe [2014-06-29 12:44:27] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:28] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-29 12:44:29] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:30] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-29 12:44:31] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:32] [i] Did not retrieved update info file (attempt 2

of 3).
SDUpdSvc.exe [2014-06-29 12:44:33] [.] Trying to retrieve update info file from

http://updates3.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:34] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-29 12:44:35] [.] Trying to retrieve update info file from

http://updates1.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:36] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-29 12:44:37] [.] Trying to retrieve update info file from

http://updates2.safer-networking.org/spybotsd2.uid...
SDUpdSvc.exe [2014-06-29 12:44:38] [-] Did not retrieved update info file (attempt 3

of 3).
SDUpdSvc.exe [2014-06-29 12:44:39] [.] Info file part done.
SDUpdSvc.exe [2014-06-29 12:44:39] [-] Was unable to download update info file!

Zenobia

2014-06-30, 05:34

Hi.Thanks for posting your logfile. :)
Your logfile is showing that you're having trouble downloading the update info file.So instead of locating a copy of spybotsd2-install-bdcore-update.exe just yet,try opening Spybot Start Center,checkmark Advanced User Mode,click Settings(say yes to the UAC prompt,if applicable),then click Internet Protection.If Use Spybot Proxy is checkmarked,uncheck it,then click Apply,and then OK.
Then click Update in the Spybot Start Center,click the Update button at the top.Please let me know how it goes.