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View Full Version : Conduit Background Removal



sjutterback
2014-06-24, 07:14
I am attaching the DDS Notepad as a zipped file. I could not download the aswMBR file. Norton said it was not safe and removed it. I am looking forward to having the conduit background removed!!

Thank you


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17126 BrowserJavaVersion: 10.51.2
Run by Shirley at 0:10:29 on 2014-06-24
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.16365.12305 [GMT -4:00]
.
AV: Norton Internet Security *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
SP: Norton Internet Security *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
FW: Norton Internet Security *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\IObit\Advanced SystemCare 6\ASCService.exe
C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe
C:\windows\system32\nvvsvc.exe
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\windows\system32\svchost.exe -k GPSvcGroup
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\windows\system32\nvvsvc.exe
C:\windows\SYSTEM32\WISPTIS.EXE
C:\windows\system32\WLANExt.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files (x86)\Common Files\Portrait Displays\Shared\dtsrvc.exe
C:\Program Files (x86)\DYMO\DYMO Label Software\DymoPnpService.exe
C:\windows\system32\taskhost.exe
C:\windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\ProgramData\EPSON\EPW!3 SSRP\E_S40STB.EXE
C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RPB.EXE
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe
C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
C:\windows\SysWOW64\Rundll32.exe
C:\Program Files (x86)\Google\Update\1.3.24.15\GoogleCrashHandler.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Google\Update\1.3.24.15\GoogleCrashHandler64.exe
C:\Program Files (x86)\HTC\HTC Sync Manager\HSMServiceEntry.exe
C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
C:\Program Files (x86)\Norton Internet Security\Engine\21.3.0.12\NIS.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
C:\Program Files (x86)\Norton Internet Security\Engine\21.3.0.12\NIS.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\pdisrvc.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe
C:\Program Files (x86)\Western Digital\WD SmartWare\WDRulesEngine.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\windows\system32\svchost.exe -k bthsvcs
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\System32\WUDFHost.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe
C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsFileAgent.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\HPTouchSmartSyncCalReminderApp.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\windows\ehome\ehRecvr.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\windows\system32\UI0Detect.exe
C:\windows\SYSTEM32\WISPTIS.EXE
C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://feed.helperbar.com/?p=mKO_AwFzXIpYRbHdKIqgRJyMidKuvnhDCvIAbTserZ_kVVvH1aWjGByu3mEw-Kgs5pbpGwEpxE9cjGl2qUJ_rf3LuJeTSq5rmXnW206LN0SNtZpvLI3dKCeqtBOee8pPxWBrsNgaDX681zLM5soJ0QCdujJLk7wUyZQkqOR8dsy79aCRZrfWqTZl3Bvsfg,,
uSearch Bar = hxxp://feed.helperbar.com/?p=mKO_AwFzXIpYRbHdKIqgRJyMidKuvnhDCvIAbTserZ_kVVvH1aWjGByu3mEw-Kgs5pbpGwEpxE9cjGl2qUJ_rf3LuJeTSq5rmXnW206LN0SNtZpvLI3dKCeqtBOed8YIYUDWrfcsApqPoN9Z-tA9fn6rYK0-4SrM_93ce9SgU_7OS_QFTIj-fUsTASg91g,,&q={searchTerms}
uSearch Page = hxxp://feed.helperbar.com/?p=mKO_AwFzXIpYRbHdKIqgRJyMidKuvnhDCvIAbTserZ_kVVvH1aWjGByu3mEw-Kgs5pbpGwEpxE9cjGl2qUJ_rf3LuJeTSq5rmXnW206LN0SNtZpvLI3dKCeqtBOed8YIYUDWrfcsApqPoN9Z-tA9fn6rYK0-4SrM_93ce9SgU_7OS_QFTIj-fUsTASg91g,,&q={searchTerms}
uSearchAssistant = hxxp://feed.helperbar.com/?p=mKO_AwFzXIpYRbHdKIqgRJyMidKuvnhDCvIAbTserZ_kVVvH1aWjGByu3mEw-Kgs5pbpGwEpxE9cjGl2qUJ_rf3LuJeTSq5rmXnW206LN0SNtZpvLI3dKCeqtBOed8YIYUDWrfcsApqPoN9Z-tA9fn6rYK0-4SrM_93ce9SgU_7OS_QFTIj-fUsTASg91g,,&q={searchTerms}
mURLSearchHooks: {90a1b331-c2b4-4933-9f63-ba7b84d60d58} - <orphaned>
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\21.3.0.12\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\21.3.0.12\ips\ipsbho.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: {90a1b331-c2b4-4933-9f63-ba7b84d60d58} - <orphaned>
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Free Download Manager: {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files (x86)\Free Download Manager\iefdm2.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.3.0.12\coieplg.dll
uRun: [BackgroundContainer] "C:\windows\SysWOW64\Rundll32.exe" "C:\Users\Shirley\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Download all with Free Download Manager - C:\Program Files (x86)\Free Download Manager\dlall.htm
IE: Download selected with Free Download Manager - C:\Program Files (x86)\Free Download Manager\dlselected.htm
IE: Download video with Free Download Manager - C:\Program Files (x86)\Free Download Manager\dlfvideo.htm
IE: Download with Free Download Manager - C:\Program Files (x86)\Free Download Manager\dllink.htm
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Open with WordPerfect - c:\Program Files (x86)\Corel\WordPerfect Office X6\Programs\WPLauncher.hta
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: Send image to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{27E49202-1B40-4666-9320-6E953AB30E65} : DHCPNameServer = 75.75.75.75 75.75.76.76
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~2\Google\GOOGLE~2\GO36F4~1.DLL
SSODL: WebCheck - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.3.0.12\coieplg.dll
x64-BHO: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\x64\IEBHO.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: QuickShare Widget: {ae07101b-46d4-4a98-af68-0333ea26e113} -
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.3.0.12\coieplg.dll
x64-RunOnce: [NCPluginUpdater] "c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Shirley\AppData\Roaming\Mozilla\Firefox\Profiles\5xoxd2w8.default-1368152864229\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.msn.com (http://www.msn.com)
FF - prefs.js: keyword.URL - hxxp://feed.helperbar.com/?p=mKO_AwFzXIpYRbHdKIqgRJyMidKuvnhDCvIAbTserZ_kVVvH1aWjGByu3mEw-Kgs5pbpGwEpxE9cjGl2qUJ_rf3LuJeTSq5rmXnW206LN0SNtZpvLI3dKCeqtBOed8YIYUDWrfcsApqPoN9Z-tA9fn6rYK0-4SrM_93ce9SgU_7OS_QFTIj-fUsTASg91g,,&q=
FF - plugin: C:\PROGRA~2\COMMON~1\Nero\BROWSE~1\npBrowserPlugin.dll
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\DYMO\DYMO Label Software\Framework\npDYMOLabelFramework.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: c:\Program Files (x86)\Virtual Earth 3D\npVE3D.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\1\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Shirley\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Users\Shirley\AppData\Roaming\Mozilla\Firefox\Profiles\5xoxd2w8.default-1368152864229\extensions\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}\plugins\npGarmin.dll
FF - plugin: C:\windows\SysWOW64\Adobe\Director\np32dsw_1212152.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_125.dll
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\windows\System32\drivers\PxHlpa64.sys [2012-10-27 56336]
R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\NISx64\1503000.00C\symds64.sys [2014-5-18 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\NISx64\1503000.00C\symefa64.sys [2014-5-18 1148120]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140606.001\BHDrvx64.sys [2014-6-9 1530160]
R1 ccSet_NIS;NIS Settings Manager;C:\windows\System32\drivers\NISx64\1503000.00C\ccsetx64.sys [2014-5-18 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20140623.001\IDSviA64.sys [2014-6-23 525016]
R1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\NISx64\1503000.00C\ironx64.sys [2014-5-18 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\windows\System32\drivers\NISx64\1503000.00C\symnets.sys [2014-5-18 593112]
R2 AdobeActiveFileMonitor11.0;Adobe Active File Monitor V11;C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsFileAgent.exe [2012-9-17 171600]
R2 AdvancedSystemCareService6;Advanced SystemCare Service 6;C:\Program Files (x86)\IObit\Advanced SystemCare 6\ASCService.exe [2012-10-27 1026432]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2012-11-18 89600]
R2 CalendarSynchService;CalendarSynchService;C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe [2011-8-16 16384]
R2 DymoPnpService;DYMO PnP Service;C:\Program Files (x86)\DYMO\DYMO Label Software\DymoPnpService.exe [2012-1-30 32336]
R2 Fitbit Connect;Fitbit Connect Service;C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe [2014-1-10 1435680]
R2 FPLService;TrueSuiteService;C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe [2011-6-9 264008]
R2 Garmin Core Update Service;Garmin Core Update Service;C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [2013-3-27 185688]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 HTCMonitorService;HTCMonitorService;C:\Program Files (x86)\HTC\HTC Sync Manager\HSMServiceEntry.exe [2013-1-29 87368]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2013-6-28 14624]
R2 jhi_service;Intel(R) Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2011-2-24 212944]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2012-7-13 769432]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\21.3.0.12\nis.exe [2014-5-18 276376]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 PassThru Service;Internet Pass-Through Service;C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe [2012-12-7 167424]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2012-8-31 1128952]
R2 PdiService;Portrait Displays SDK Service;C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\pdisrvc.exe [2012-8-31 109168]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-11-26 399344]
R2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2012-8-31 2656280]
R2 WDBackup;WD Backup;C:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exe [2012-9-19 1157056]
R2 WDDriveService;WD Drive Manager;C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe [2012-9-19 248248]
R2 WDRulesService;WD Rules;C:\Program Files (x86)\Western Digital\WD SmartWare\WDRulesEngine.exe [2012-9-19 1177536]
R3 AVerAVF2;AVerAVF2;C:\windows\System32\drivers\AVerAVF2.sys [2012-8-31 1212416]
R3 BTWAMPFL;BTWAMPFL;C:\windows\System32\drivers\btwampfl.sys [2012-8-31 349736]
R3 btwl2cap;Bluetooth L2CAP Service;C:\windows\System32\drivers\btwl2cap.sys [2012-8-31 39464]
R3 clwvd;HP Webcam Splitter;C:\windows\System32\drivers\clwvd.sys [2011-5-30 31088]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-6-19 142128]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2012-8-31 471144]
S2 CLKMSVC10_38F51D56;CyberLink Product - 2012/08/31 02:58:26;C:\Program Files (x86)\Cyberlink\PowerDVD10\NavFilter\kmsvc.exe [2011-2-25 241648]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 dmvsc;dmvsc;C:\windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe [2012-10-27 30192]
S3 HTCAND64;HTC Device Driver;C:\windows\System32\drivers\ANDROIDUSB.sys [2009-11-2 33736]
S3 htcnprot;HTC NDIS Protocol Driver;C:\windows\System32\drivers\htcnprot.sys [2012-9-25 36928]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\windows\System32\ieetwcollector.exe [2014-6-11 111616]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2012-12-5 19456]
S3 StorSvc;Storage Service;C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-12-5 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2012-12-5 30208]
S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-10-29 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-06-24 03:27:38 -------- d-----w- C:\Users\Shirley\AppData\Local\{43A21506-EDCA-4F68-86A4-F041B1758BB1}
2014-06-23 15:27:26 -------- d-----w- C:\Users\Shirley\AppData\Local\{9FAEFADC-EEA2-4D78-BF4A-58F54CFCF367}
2014-06-23 03:26:21 -------- d-----w- C:\Users\Shirley\AppData\Local\{48BBB843-F35C-49C1-BA48-BD54C8ADEBE5}
2014-06-22 01:56:00 -------- d-----w- C:\Users\Shirley\AppData\Local\{4315C456-9436-4386-85F5-053CB528A084}
2014-06-21 13:55:47 -------- d-----w- C:\Users\Shirley\AppData\Local\{521558C3-841D-48D5-8BB0-801F5A054C6A}
2014-06-21 01:43:52 -------- d-----w- C:\Users\Shirley\AppData\Local\{5500B2AC-877B-483F-B663-96D952163332}
2014-06-20 13:42:46 -------- d-----w- C:\Users\Shirley\AppData\Local\{C296F811-1ACB-4C30-9D2B-46506459DD7E}
2014-06-20 01:28:07 -------- d-----w- C:\Users\Shirley\AppData\Local\{B9BD1055-C7B9-4534-BA6D-70965214B9FD}
2014-06-19 13:27:54 -------- d-----w- C:\Users\Shirley\AppData\Local\{24660F44-C9C3-4421-9758-0627E116779B}
2014-06-19 01:27:00 -------- d-----w- C:\Users\Shirley\AppData\Local\{51748F28-CE6D-4D3F-BC6C-D9713A1711B6}
2014-06-18 13:26:47 -------- d-----w- C:\Users\Shirley\AppData\Local\{4AF54382-0B95-4452-A879-4F4CBD0AA6EA}
2014-06-18 02:25:20 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2014-06-18 02:25:18 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy 2
2014-06-18 01:25:42 -------- d-----w- C:\Users\Shirley\AppData\Local\{5FDFE362-AF38-425B-9274-BAD29DC5BDB5}
2014-06-17 13:25:30 -------- d-----w- C:\Users\Shirley\AppData\Local\{C8B0C667-E34D-440A-8984-64F9A7081DB5}
2014-06-17 02:22:28 1658880 ----a-w- C:\Program Files (x86)\Mozilla Firefox\extensions\websitelogon@truesuite.com\components\FFXPCOM.dll
2014-06-17 01:24:24 -------- d-----w- C:\Users\Shirley\AppData\Local\{749EAC7E-A149-4558-B336-A993B415CF97}
2014-06-16 13:23:31 -------- d-----w- C:\Users\Shirley\AppData\Local\{38FF405D-C58D-4179-AA71-E129B89D5891}
2014-06-16 01:22:39 -------- d-----w- C:\Users\Shirley\AppData\Local\{181B0FA9-E4B5-4696-A529-25C04B568B73}
2014-06-15 13:21:46 -------- d-----w- C:\Users\Shirley\AppData\Local\{E4920F8E-2696-4BB2-8C9B-B708B545CA77}
2014-06-15 01:20:53 -------- d-----w- C:\Users\Shirley\AppData\Local\{4729EA3F-B42C-492C-848B-8B78E3B934AF}
2014-06-14 13:20:40 -------- d-----w- C:\Users\Shirley\AppData\Local\{575A0A5E-DA19-4AA9-9570-E3053BC68BF5}
2014-06-14 01:20:28 -------- d-----w- C:\Users\Shirley\AppData\Local\{00C7EEDD-489E-430B-A804-83DDDA14FF5C}
2014-06-13 13:19:35 -------- d-----w- C:\Users\Shirley\AppData\Local\{0B3D5246-51B3-491F-AFBA-0A344FE19AF4}
2014-06-13 06:00:00 -------- d-----w- C:\Users\Shirley\AppData\Local\Adobe
2014-06-13 01:19:22 -------- d-----w- C:\Users\Shirley\AppData\Local\{0D28EE86-9D4B-4CCD-B78D-55DBB856647C}
2014-06-12 13:18:29 -------- d-----w- C:\Users\Shirley\AppData\Local\{446DBA56-A2F2-43A6-8357-7F4F382694EC}
2014-06-12 02:57:30 -------- d-----w- C:\Users\Shirley\AppData\Local\Adobe_Systems_Incorporate
2014-06-12 02:55:19 -------- d-----w- C:\windows\SysWow64\Adobe
2014-06-12 01:17:24 -------- d-----w- C:\Users\Shirley\AppData\Local\{02A9EB28-4EA0-49C1-B88E-4D85FD3D9ED6}
2014-06-11 13:16:31 -------- d-----w- C:\Users\Shirley\AppData\Local\{2D2D5201-EC10-4211-B5F7-C9671E47967F}
2014-06-10 16:53:04 -------- d-----w- C:\Users\Shirley\AppData\Local\{36A2A153-4392-4BE0-8179-AD5A5FABCB99}
2014-06-10 15:09:50 -------- d-----w- C:\Program Files\Family Tree Maker 2014
2014-06-10 15:08:45 -------- d--h--w- C:\ProgramData\{3F06E471-FD45-4DB4-83A5-E68D149EA29F}
2014-06-10 04:52:40 -------- d-----w- C:\Users\Shirley\AppData\Local\{340364F2-8DD6-45A0-BB08-6DAFBA40C513}
2014-06-09 16:51:47 -------- d-----w- C:\Users\Shirley\AppData\Local\{BCDFC9B3-A3E6-4DEE-80D9-8A568A3535AF}
2014-06-08 13:21:28 -------- d-----w- C:\Users\Shirley\AppData\Local\{D5A900E7-53F4-4014-936A-0621ED35F26C}
2014-06-08 00:05:28 -------- d-----w- C:\Users\Shirley\AppData\Local\{2014C62C-10CB-44B5-9A1D-579FB0651AEE}
2014-06-07 12:04:35 -------- d-----w- C:\Users\Shirley\AppData\Local\{9CC7D13D-872F-4F4E-B26F-48EB568A8BE8}
2014-06-07 00:04:23 -------- d-----w- C:\Users\Shirley\AppData\Local\{FCCAFF1F-D87F-43FD-8187-CBE83AC646EA}
2014-06-06 12:03:30 -------- d-----w- C:\Users\Shirley\AppData\Local\{48B4876E-9799-47A6-97B7-77B64A7F8238}
2014-06-06 00:03:17 -------- d-----w- C:\Users\Shirley\AppData\Local\{72B8E8D2-A1D5-4ABA-BFFC-8EEF34DCDA49}
2014-06-05 12:02:24 -------- d-----w- C:\Users\Shirley\AppData\Local\{1199F856-95EF-41A9-AE4E-22BEEA56224E}
2014-06-05 00:01:31 -------- d-----w- C:\Users\Shirley\AppData\Local\{F4A2A058-3FE4-4CBA-88C3-F51F7747EF6B}
2014-06-04 12:00:37 -------- d-----w- C:\Users\Shirley\AppData\Local\{3035A5E3-EE03-47A7-8951-039A2D533756}
2014-06-04 00:00:24 -------- d-----w- C:\Users\Shirley\AppData\Local\{F63075B0-697B-4D0D-9A51-B34E2100B73B}
2014-06-03 11:59:32 -------- d-----w- C:\Users\Shirley\AppData\Local\{7B400C1C-949C-4D74-9153-1DC73DE5CE9C}
2014-06-02 23:58:38 -------- d-----w- C:\Users\Shirley\AppData\Local\{B10C49B2-0E68-43DD-BEAC-DC5B49BECCAA}
2014-06-02 16:04:09 -------- d-----w- C:\Users\Shirley\Tracing
2014-06-02 11:57:33 -------- d-----w- C:\Users\Shirley\AppData\Local\{F0BFDCD0-18CE-46D0-ADF5-1F5F0C8E340A}
2014-06-01 23:57:21 -------- d-----w- C:\Users\Shirley\AppData\Local\{9B72BC5C-0D4C-4848-8921-3286DD10B237}
2014-06-01 11:56:28 -------- d-----w- C:\Users\Shirley\AppData\Local\{FC61EB6C-C796-44FF-8B88-428B1EE4E0B2}
2014-05-31 23:55:35 -------- d-----w- C:\Users\Shirley\AppData\Local\{566C5F58-AE67-4C38-8EB4-EF7FF6D8B384}
2014-05-31 11:54:42 -------- d-----w- C:\Users\Shirley\AppData\Local\{313AF6DE-62B6-432B-971F-FD014113223E}
2014-05-30 23:54:29 -------- d-----w- C:\Users\Shirley\AppData\Local\{CA5EE06D-02AD-46FD-9BBB-2E85B84C79EF}
2014-05-30 03:34:16 -------- d-----w- C:\Users\Shirley\AppData\Local\{401FB0BE-09FF-47B4-894E-C2565CA9DABF}
2014-05-29 19:45:14 -------- d-----w- C:\Program Files\iPod
2014-05-29 19:45:12 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-05-29 19:45:12 -------- d-----w- C:\Program Files\iTunes
2014-05-29 19:45:12 -------- d-----w- C:\Program Files (x86)\iTunes
2014-05-29 13:37:19 -------- d-----w- C:\Users\Shirley\AppData\Local\{0AC8B0B0-7939-43C9-B010-EAB486FB23CB}
2014-05-29 01:36:26 -------- d-----w- C:\Users\Shirley\AppData\Local\{3966CE1E-F276-4F6F-B5C2-E7F6191D2DFB}
2014-05-28 13:35:20 -------- d-----w- C:\Users\Shirley\AppData\Local\{D48C8FAE-8BC0-4210-B024-5D73B4CB28CB}
2014-05-27 18:01:09 -------- d-----w- C:\Users\Shirley\AppData\Local\{3F1F6C66-02D1-4199-BB59-BAB4AB7677A5}
2014-05-26 11:47:49 -------- d-----w- C:\Users\Shirley\AppData\Local\{F15F9544-E913-4E11-823A-C0648831A4CD}
2014-05-25 17:37:11 -------- d-----w- C:\Users\Shirley\AppData\Local\{1CA4AC99-530C-41E3-8C4B-0115C6F250B4}
2014-05-25 05:36:58 -------- d-----w- C:\Users\Shirley\AppData\Local\{9F63B221-39DA-4690-9F70-97C350C23B45}
.
==================== Find3M ====================
.
2014-06-12 14:45:37 71344 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2014-06-12 14:45:37 699056 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2014-06-08 09:13:05 506368 ----a-w- C:\windows\System32\aepdu.dll
2014-06-08 09:08:04 424448 ----a-w- C:\windows\System32\aeinv.dll
2014-05-30 10:02:37 2724864 ----a-w- C:\windows\System32\mshtml.tlb
2014-05-30 10:02:09 4096 ----a-w- C:\windows\System32\ieetwcollectorres.dll
2014-05-30 09:39:43 548352 ----a-w- C:\windows\System32\vbscript.dll
2014-05-30 09:39:23 66048 ----a-w- C:\windows\System32\iesetup.dll
2014-05-30 09:38:29 48640 ----a-w- C:\windows\System32\ieetwproxystub.dll
2014-05-30 09:21:23 139264 ----a-w- C:\windows\System32\ieUnatt.exe
2014-05-30 09:21:05 111616 ----a-w- C:\windows\System32\ieetwcollector.exe
2014-05-30 09:20:36 752640 ----a-w- C:\windows\System32\jscript9diag.dll
2014-05-30 09:11:24 940032 ----a-w- C:\windows\System32\MsSpellCheckingFacility.exe
2014-05-30 09:08:22 5782528 ----a-w- C:\windows\System32\jscript9.dll
2014-05-30 09:02:39 2724864 ----a-w- C:\windows\SysWow64\mshtml.tlb
2014-05-30 08:55:36 38400 ----a-w- C:\windows\System32\JavaScriptCollectionAgent.dll
2014-05-30 08:44:28 455168 ----a-w- C:\windows\SysWow64\vbscript.dll
2014-05-30 08:43:06 61952 ----a-w- C:\windows\SysWow64\iesetup.dll
2014-05-30 08:42:16 51200 ----a-w- C:\windows\SysWow64\ieetwproxystub.dll
2014-05-30 08:28:33 112128 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2014-05-30 08:27:56 592896 ----a-w- C:\windows\SysWow64\jscript9diag.dll
2014-05-30 08:24:19 1249280 ----a-w- C:\windows\System32\mshtmlmedia.dll
2014-05-30 08:23:22 2040832 ----a-w- C:\windows\System32\inetcpl.cpl
2014-05-30 08:10:46 32256 ----a-w- C:\windows\SysWow64\JavaScriptCollectionAgent.dll
2014-05-30 07:56:56 2266112 ----a-w- C:\windows\System32\wininet.dll
2014-05-30 07:56:50 4244992 ----a-w- C:\windows\SysWow64\jscript9.dll
2014-05-30 07:50:09 1068032 ----a-w- C:\windows\SysWow64\mshtmlmedia.dll
2014-05-30 07:49:38 1964544 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2014-05-30 07:21:10 1790976 ----a-w- C:\windows\SysWow64\wininet.dll
2014-05-08 09:32:11 3178496 ----a-w- C:\windows\System32\rdpcorets.dll
2014-05-08 09:32:11 16384 ----a-w- C:\windows\System32\RdpGroupPolicyExtension.dll
2014-04-25 02:34:59 801280 ----a-w- C:\windows\System32\usp10.dll
2014-04-25 02:06:17 626688 ----a-w- C:\windows\SysWow64\usp10.dll
2014-04-15 06:34:10 1070232 ----a-w- C:\windows\SysWow64\MSCOMCTL.OCX
2014-04-12 02:22:05 95680 ----a-w- C:\windows\System32\drivers\ksecdd.sys
2014-04-12 02:22:05 155072 ----a-w- C:\windows\System32\drivers\ksecpkg.sys
2014-04-12 02:19:38 29184 ----a-w- C:\windows\System32\sspisrv.dll
2014-04-12 02:19:38 136192 ----a-w- C:\windows\System32\sspicli.dll
2014-04-12 02:19:37 28160 ----a-w- C:\windows\System32\secur32.dll
2014-04-12 02:19:32 1460736 ----a-w- C:\windows\System32\lsasrv.dll
2014-04-12 02:19:05 31232 ----a-w- C:\windows\System32\lsass.exe
2014-04-12 02:12:06 22016 ----a-w- C:\windows\SysWow64\secur32.dll
2014-04-12 02:10:56 96768 ----a-w- C:\windows\SysWow64\sspicli.dll
2014-04-05 02:47:20 1903552 ----a-w- C:\windows\System32\drivers\tcpip.sys
2014-04-05 02:47:09 288192 ----a-w- C:\windows\System32\drivers\FWPKCLNT.SYS
2014-03-26 14:44:48 2002432 ----a-w- C:\windows\System32\msxml6.dll
2014-03-26 14:44:48 1882112 ----a-w- C:\windows\System32\msxml3.dll
2014-03-26 14:41:39 2048 ----a-w- C:\windows\System32\msxml6r.dll
2014-03-26 14:41:39 2048 ----a-w- C:\windows\System32\msxml3r.dll
2014-03-26 14:27:50 1389056 ----a-w- C:\windows\SysWow64\msxml6.dll
2014-03-26 14:27:50 1237504 ----a-w- C:\windows\SysWow64\msxml3.dll
2014-03-26 14:25:14 2048 ----a-w- C:\windows\SysWow64\msxml6r.dll
2014-03-26 14:25:14 2048 ----a-w- C:\windows\SysWow64\msxml3r.dll
.
============= FINISH: 0:10:41.85 ===============

ken545
2014-06-25, 01:03
:welcome:

Please reply to this thread only and do not start any new topics

-AdwCleaner-by Xplode

Click on this link to download : ADWCleaner (http://www.bleepingcomputer.com/download/adwcleaner/)
Click on ONE of the Two Blue Download Now buttons That have a blue arrow beside them and save it to your desktop.

Do not click on any links in the top Advertisment.


Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Scan.
After the scan is complete click on "Clean"
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.





http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool (http://thisisudax.org/downloads/JRT.exe) to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

ken545
2014-06-29, 05:45
Still with me, still need help ?

ken545
2014-06-30, 01:17
Due to inactivity, this thread will now be closed.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new DDS log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

It takes time to analyze logs and prepare a response. Volunteers help users at several sites, and take X number of new topics in order to give each member their attention.