Problem with update error

[Suemarie]

This may not be spyware related but could cause an issue if not resolved.

My Silverlight is trying to update, but I get several errors: 64C (I went to their link to try and find a solution).
I did run the troubleshooting program in my computer and Windows Update error 0x80070057 was not fixed. I googled it and got this: https://www.google.com/#q=Window+update+error+0x80070057


I also got a popup with this (I will try and attaché the screenshot)


My concern is the update seems to involve the Cyberlink webcam which I do not use and when it was in and working is when I had problems with spyware and needed help getting it out.

My question is: Has there been others with the same or similar issue and if so, how did you resolve it?

Currently, I only use Silverlight for Netflix which is working just fine at the moment. I don't want to mess that up but is there a way to resolve the other issue?

[tashi]

Hello Suemarie,

To request assistance in the malware removal forum please see the FAQ which includes guidelines in post #1 and instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.

Previous topic: http://forums.spybot.info/showthread.php?70759-Problem-with-residual-conduit-message/page5

Regarding the Farbar Log please note:

Do not check
*List BCD
*Drivers MD5
*Shortcut txt

Or your logs will be too long to post.

http://forums.spybot.info/showthread.php?t=288

Once you have the logs please copy paste them into a new topic so a volunteer analyst may advise when available. You can provide a link to this thread. :)

Best regards.